10 September 2015
This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.
12 November 2013
This webinar explores stress-reduction skills and strategies to help face challenging situations that impact our personal work styles, our organizations, and the communities we serve.
24 September 2013
This webinar explores new approaches to reference that embed the librarian in the community, answering questions at the point of need, and growing community connections.
12 December 2012
This webinar shares how libraries in Colorado are integrating what they learned at the Disney Institute on Quality Service to improve customer service for patrons.
19 June 2012
Archive and related resources for a webinar presented on June 19, 2012 by Melissa Powell exploring the different learning and communication styles, fears, insecurities and defense mechanisms that define interpersonal communication.
01 December 2010
Archive and associated resources for December 1, 2010 webinar with Pat Wagner focused on maintaining good customer service under stress.