Customer Service

Designing Better Libraries
A blog about design thinking and how it applies to library settings. The goal of this blog is to provide information, news and ideas that librarians can use to design a great library user experience for their communities.

Flooring the Customer: Retail 2.0, The Rebirth is Coming
From futurist speaker, Thomas Frey

David Lee King
Redesigning Public Services
, slideshare of a presentation on the 21st century library user experience, and People are Human, Brand (and Organizations) not so much

21st Century Library Blog
By Dr. Steve Matthews