Assisting Patrons When You Don't Speak the Same Language

Last Modified: 21 March 2012
Ideally every library would have staff who could speak the languages represented in their community. The reality is that library staff are often called upon to serve patrons who speak another language. Here are resources that can help.

Battledecks! 2010

Last Modified: 21 March 2012
Four presenters, Janie Hermann, Angie Manfredi, Toby Greenwalt and Michael Sauers, present a deck of 12 slides in 5 minutes. The twist? They've never seen the slides before!

5 Tips for Dealing with Difficult Patrons on the Web

Last Modified: 21 March 2012
David Lee King, Digital Branch & Services manager at Topeka & Shawnee County Public Library, presents five ways to respond in the rare case of rude or inappropriate comments from patrons on your library's website.