Assessment, Evaluation & Planning


With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? And how do we evaluate our services so that we plan for changing needs? Explore various resources for needs assessment, planning, and evaluation to inform decisions about facilities and services to serve community needs.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Kennisland, CC BY-SA 2.0

Most Recently Added

Quick Wins Through Community Discovery

 News / Last Modified: 03 October 2019

When libraries look to expand or revitalize the programs and services that they offer, they often turn to their community for inspiration and ideas. And the best way to learn what the community wants, is to ask, listen and observe! Using a design thi...

Opioid Crisis Town Hall: Library Needs and Responses

 Webinar / Last Modified: 09 September 2019

WebJunction and PLA invites libraries and their community partners to join this virtual town hall discussion about current library needs and possible responses to the nation's opioid crisis.

Advice from the Trenches: You’re Not Alone

 News / Last Modified: 09 September 2019

Lynn Silipigni Connaway has collected sage advice from the trenches, for those working through assessment projects, and in anticpation of the next session in our webinar series.

Assessment projects can be intimidating and overwhelming. I hav...

IMLS Survey Report: Public Libraries in FY2012

 News / Last Modified: 05 September 2019

This week, the Institute of Museum and Library Services (IMLS) released the report for the Public Libraries in the United States Survey: Fiscal Year 2012, an analysis of the most comprehensive annual data collection of U.S. public library statistics....

IMLS FY 2013 Public Libraries Survey Reveals Increase in Participation

 News / Last Modified: 04 September 2019

This week the Institute of Museum and Library Services (IMLS) released the report Public Libraries in the United States Survey: Fiscal Year 2013, which found shifts in Americans' interaction with public library materials, programs and services. <...

Opioid Crisis: Libraries, Resources, Context and Data

 News / Last Modified: 04 September 2019

Over two million people in the U.S. are estimated to be dependent on prescription opioids or heroin. This national epidemic is affecting communities of all sizes and the public libraries that serve them. We've begun to collect links to news, resource...

Community-Led Public Libraries

 News / Last Modified: 04 September 2019

As we celebrate WebJunction's #WJ10th anniversary, we're pleased to recognize a new work by a webinar presenter alum, Kenneth Williment, co-author of Developing Community-Led Public Libraries. In Canada and the UK, libraries have been using ...