Assessment, Evaluation & Planning


With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? And how do we evaluate our services so that we plan for changing needs? Explore various resources for needs assessment, planning, and evaluation to inform decisions about facilities and services to serve community needs.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Kennisland, CC BY-SA 2.0

Most Recently Added

Public Libraries and the 2020 Census

Publish Date: News / 2 January 2020

Federal funding for public libraries will be determined by the 2020 U.S. Census results, with ALA reporting that "more than $1 billion in federal funding for libraries will be allocated to states based on the 2020 Census." In addition to fe...

Quick Wins Through Community Discovery

Publish Date: News / 5 September 2019

When libraries look to expand or revitalize the programs and services that they offer, they often turn to their community for inspiration and ideas. And the best way to learn what the community wants, is to ask, listen and observe! Using a design thi...

Prioritizing Accessibility and Disability Inclusion at Your Library

Publish Date: News / 18 July 2019

Putting a focus on accessibility helps create a library that can be enjoyed by more people and can connect more people to the information and resources they need. Opportunities to make libraries more accessible can include decisions about your collec...

New Tools for Getting Beyond the Survey to Discover Your Community Needs

Publish Date: News / 11 April 2019

For the cohort of small/rural libraries that participated in WebJunction's Small Libraries Create Smart Spaces project in 2017-18, the most transformational aspect of the process was realizing new ways to meet and collaborate with their communities. ...

Data Can Help You Tell Your Storytime Success

Publish Date: News / 14 March 2019

Assessment can be time consuming, intimidating, stress inducing, and just overwhelming. Where do you even begin? What do you do with the data? In the recent webinar,