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Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Austin Kleon, CC BY-NC-ND 2.0

Most Recently Added

Widget What? Implementing Reliable Instant Messaging Reference

Publish Date: Document / 21 March 2012

Want to implement instant messaging reference but don't know where to start? This presentation can help you compare and assess different IM and chat platforms so you can choose the one that best suits your library.

Tackling Patrons' Legal Questions

Publish Date: Document / 21 March 2012

Dealing with library patrons' legal questions can be challenging. Here are some tips and resources for helping you, and your patrons.

Subject Librarians in Digital Reference

Publish Date: Document / 21 March 2012

A major change in reference services, especially a shift to providing digital reference to online users, has led many people to question the role of the librarian, including subject specific reference librarians.

Perceptions of Digital Reference

Publish Date: Document / 21 March 2012

This paper describes the perceptions of librarians and patrons concerning virtual reference services, paying particular attention to chat reference services.

My Experience as a Law Librarian

Publish Date: Document / 21 March 2012

A former academic and public librarian offers some tips for legal research and suggests some favorite online legal resources.