Reference
Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.
Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.
Photo: Austin Kleon, CC BY-NC-ND 2.0
Most Recently Added
New Justice Gap Study Confirms Problem Persists
Publish Date: News / 10 May 2022
The Legal Services Corporation (LSC) released a far-reaching new report on the crisis in civil legal aid, The Justice Gap: The Unmet Civil Legal Needs of Low-income Americans, in April 2022.
Interesting Patron Questions
Publish Date: News / 11 April 2022
The reference desk of a library is truly one of the most interesting of places. Through an initial poll in 2015, we asked WebJunction members to share the most interesting patron questions they had received, and the response was amazing. We recently ...
Libraries Learn from Eviction Focus
Publish Date: News / 8 February 2022
As a continuation of the Improving Access to Civil Legal Justice initiative, WebJunction focused on the eviction crisis, developing resources that strengthen library staff’s ability to respond to eviction questions with confidence and help close the ...
Growing Digital Equity Through Community Partnerships
Publish Date: Webinar / 3 February 2022
In this webinar, learn strategies for building more digitally inclusive communities including Digital Navigators and collaborations with partners to circulate hotspots and laptops.
Libraries and Eviction: Further Questions and Answers
Publish Date: Webinar / 12 January 2022
WebJunction offered another special session to provide you with the opportunity to share questions and experiences about how your library is assisting patrons facing eviction.
Libraries and Eviction: Continuing the Conversation
Publish Date: Webinar / 8 December 2021
Building on a recent webinar, this special interactive session provides an opportunity for attendees and guest panelists to share questions and experiences about how libraries are assisting patrons facing eviction.
Understanding Eviction and How Libraries Can Help
Publish Date: Webinar / 18 November 2021
Learn how you and your library can better connect people to eviction-related information and services.
Libraries as Legal Aid Connectors in Eviction Crisis
Publish Date: News / 5 October 2021
As part of the Improving Access to Civil Legal Justice initiative, OCLC’s WebJunction will deliver resources that focus on strengthening library staff’s ability to respond to eviction questions with confidence and close the justice gap in their commu...
CFPB’s Your Money, Your Goals: Financial Empowerment for Your Community
Publish Date: Webinar / 22 September 2021
Learn about Your Money, Your Goals, a comprehensive tool created by the Consumer Financial Protection Bureau, to help empower people in your community who are developing financial knowledge.
Mobile Library Law Center Launches
Publish Date: News / 9 September 2021
As the Lawyer in the Library program continued its expansion throughout Maryland, it received a big boost in August 2021 when Baltimore County Public Library debuted its Mobile Library Law Center. "We are proud to be the first library system in ...
