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Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Austin Kleon, CC BY-NC-ND 2.0

Most Recently Added

New Justice Gap Study Confirms Problem Persists

Publish Date: News / 10 May 2022

The Legal Services Corporation (LSC) released a far-reaching new report on the crisis in civil legal aid, The Justice Gap: The Unmet Civil Legal Needs of Low-income Americans, in April 2022.

Interesting Patron Questions

Publish Date: News / 11 April 2022

The reference desk of a library is truly one of the most interesting of places. Through an initial poll in 2015, we asked WebJunction members to share the most interesting patron questions they had received, and the response was amazing. We recently ...

Libraries Learn from Eviction Focus

Publish Date: News / 8 February 2022

As a continuation of the Improving Access to Civil Legal Justice initiative, WebJunction focused on the eviction crisis, developing resources that strengthen library staff’s ability to respond to eviction questions with confidence and help close the ...

Growing Digital Equity Through Community Partnerships

Publish Date: Webinar / 3 February 2022

In this webinar, learn strategies for building more digitally inclusive communities including Digital Navigators and collaborations with partners to circulate hotspots and laptops.

Libraries and Eviction: Further Questions and Answers

Publish Date: Webinar / 12 January 2022

WebJunction offered another special session to provide you with the opportunity to share questions and experiences about how your library is assisting patrons facing eviction.

Libraries and Eviction: Continuing the Conversation

Publish Date: Webinar / 8 December 2021

Building on a recent webinar, this special interactive session provides an opportunity for attendees and guest panelists to share questions and experiences about how libraries are assisting patrons facing eviction.

Libraries as Legal Aid Connectors in Eviction Crisis

Publish Date: News / 5 October 2021

As part of the Improving Access to Civil Legal Justice initiative, OCLC’s WebJunction will deliver resources that focus on strengthening library staff’s ability to respond to eviction questions with confidence and close the justice gap in their commu...

Mobile Library Law Center Launches

Publish Date: News / 9 September 2021

As the Lawyer in the Library program continued its expansion throughout Maryland, it received a big boost in August 2021 when Baltimore County Public Library debuted its Mobile Library Law Center. "We are proud to be the first library system in ...