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Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Austin Kleon, CC BY-NC-ND 2.0

Most Recently Added

Libraries as Legal Aid Connectors in Eviction Crisis

Publish Date: News / 5 October 2021

As part of the Improving Access to Civil Legal Justice initiative, OCLC’s WebJunction will deliver resources that focus on strengthening library staff’s ability to respond to eviction questions with confidence and close the justice gap in their commu...

Mobile Library Law Center Launches

Publish Date: News / 9 September 2021

As the Lawyer in the Library program continued its expansion throughout Maryland, it received a big boost in August 2021 when Baltimore County Public Library debuted its Mobile Library Law Center. "We are proud to be the first library system in ...

Taking Civil Legal Programming to the People

Publish Date: News / 23 June 2021

While many libraries have had to limit in-person services during the pandemic, the importance and demand for civil legal information related to unemployment or eviction continues to be a pressing concern. A national moratorium on evictions is expecte...

Learning Groups for Creating Pathways for Civil Legal Justice Courses

Publish Date: News / 10 June 2021

While the four Creating Pathways to Civil Legal Justice courses are designed for the individual, self-directed learner, they also can be used as the core learning content for a group learning experience with peers – from a small, self-organized group...

Podcast: The Role Libraries Play in Closing the Justice Gap

Publish Date: News / 5 January 2021

WebJunction and the nonprofit Legal Services Corporation (LSC) partnered to deliver national online training for public library staff to strengthen access to civil legal justice through public libraries. LSC launched a podcast called Talk Justice, wh...

Civil Legal Assistance in Natural Disasters: A Role for the Library

Publish Date: News / 11 November 2020

In the aftermath of a natural disaster, civil legal issues abound. In these stressful situations, when many people have lost so much, they are also faced with untangling legal questions that can be confusing and ever-changing. If property is damaged,...