Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.
Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.
Most Recently Added
Publish Date: News / 17 September 2020
The Improving Access to Civil Legal Justice through Public Libraries initiative has previously discussed the challenges facing those who fall into the justice gap—the divide between the need for civil legal aid and a person’s ability to access resour...
Publish Date: News / 18 June 2020
A collection of links for each state related to COVID-19 civil legal information. Questions related to unemployment, debt/money issues, foreclosures and evictions, or family stressors are all on the rise due to the COVID-19 pandemic. Libraries ...
Publish Date: Webinar / 11 June 2020
This webinar explores common civil legal issues associated with times of crisis and provides guidance on ways for public libraries to respond to patron questions.
Publish Date: News / 4 June 2020
Sara Pic, Head of Public Services for the Law Library of Louisiana describes the critical distinction between library staff offering patrons legal information and crossing the legal and ethical line into offering legal advice.
Publish Date: Webinar / 27 May 2020
This webinar with infoDOCKET's Gary Price will help boost your skills in open web collection development and curation, and help you meet your community's changing information needs.
Publish Date: News / 19 March 2020
Many rural and frontier communities are facing a shortage of attorneys. Legal aid organizations are increasingly partnering with public libraries in these areas to help people in rural communities connect virtually to free legal services. In this vid...
Publish Date: News / 10 March 2020
The COVID-19 (Coronavirus) outbreak is having a global impact, and affecting local communities. Staff in libraries of all types, geographic locations, and sizes are learning the facts about this public health crisis and helping to inform their patron...
Publish Date: News / 4 March 2020
We continue with Part II in a series of stories that share the legal reference experiences of library practitioners. In this edition of "Legal Reference at the Library," we again hear from Luis Interiano, Reference Libraria...
Publish Date: News / 6 February 2020
For many library staff, the most intimidating questions posed by patrons are those that involve legal issues—an area in which librarians often have little or no expertise. Yet there are valuable ways that public libraries can help guide people toward...
Publish Date: News / 29 January 2020
WebJunction is collaborating with the National Network of Libraries of Medicine (NNLM) to design a series of courses for public library staff related to health topics. The next course, available in March through WebJunction, is Libraries as ...