Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.
Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.
Most Recently Added
June 6, Promoting Voter and Civic Engagement at Your Library
Publish Date: News / 6 June 2023
Join this webinar to learn about the types of resources and services your library can provide to support voter registration and civic engagement.
Media and Information Literacy: Resources that Address Misinformation
Publish Date: News / 15 May 2023
At a time when the concept of truth is frequently being challenged, media and information literacy enables people to question critically what they have read, heard, and learned.
Media and information literacy includes having the knowl.....
Practical Strategies for Engaging Veteran and Military-Affiliated Patrons at Your Library
Publish Date: Webinar / 11 January 2023
This webinar introduces practical and engaging library programming ideas for serving veteran and military communities.
Learning Groups for Navigating Civil Legal Issues of Natural Disasters Courses
Publish Date: News / 10 January 2023
The three-course series Navigating Civil Legal Issues of Natural Disasters is well-suited to be the core learning content for a group learning experience with peers. Since civil law is complex and local, these courses are particularly appropriate for...
Suicide Prevention for Veterans, Service Members, Families and Communities
Publish Date: Webinar / 15 November 2022
Learn how libraries can help raise awareness of mental health and suicide prevention resources available to Veterans and their families with the Veterans Health Administration.
Libraries & Veterans National Forum Toolkit
Publish Date: News / 25 October 2022
Veterans, military service members, and their families are among users of virtually every library across the country. Indeed, libraries play a significant role in supporting veterans and military-affiliated patrons by welcoming them to the community,...
Connecting Libraries and People through the New WorldCat.org
Publish Date: News / 19 October 2022
Libraries have always been trusted spaces in our communities, and the events of the past several years have brought more attention to the important work they’re doing. News stories highlighted the creative ways libraries mobilized to offer vital reso...
Navigating Civil Legal Issues of Natural Disasters, a Self-Paced Course Series
Publish Date: News / 30 September 2022
Natural disasters are becoming more frequent and are no longer confined to predictable seasons or specific geographic regions. In the wake of a natural disaster, civil legal issues surface quickly as patrons pursue various assistance options, and the...
Localizing the Misinformation Escape Room
Publish Date: News / 11 August 2022
Even before the official launch of Loki’s Loop in June 2022, the research team at the University of Washington Information School received numerous requests for collaboration from across the world. The first two organizations they agreed to support a...
New Orleans Information Literacy Collective and 2022 Forum
Publish Date: News / 25 July 2022
Last year, the New Orleans Information Literacy Collective (nolaILC) celebrated the tenth anniversary of its annual Information Literacy Forum. We are back with our 2022 Forum from August 1-4 featuring two keynote speakers and six sessions. The Infor...