Reference

Sign saying "Ask me I'm here to help."

Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Austin Kleon, CC BY-NC-ND 2.0

Most Recently Added

Crowdsourcing Alternatives to "There Are No Stupid Questions"

 News / Last Modified: 12 April 2019

Libraries are a place for finding answers, but first come the questions. Whether working at the reference desk or teaching a class, you've likely had more than a handful of patrons approach you to say, "I have a stupid question." My respons...

Is That Real? A Crash Course in Verifying Online Content

 Webinar / Last Modified: 12 April 2019

In this webinar with the News Literacy Project, learn about tools and skills needed to verify the authenticity of user-generated content, and explore ways to share this information with teen and adult patrons.

Wikipedian in Residence Stops By

 News / Last Modified: 22 May 2018

Wikipedia has been a lively subject of debate ever since it hit the public space, and as the tool has grown and adapted, the discussion has evolved from whether it should be used at all to how it can be used more effectively.

Max Klein, a...

Librarians are Wikipedians Too

 Webinar / Last Modified: 22 May 2018

Archive and related resources for a webinar presented on August 2, 2012 with Max Klein overviewing past efforts and future potential of libraries and librarians working with Wikipedia.

Librarians Who Wikipedia: Jean King

 News / Last Modified: 28 February 2018

When Jean King, an adult reference librarian at West Hempstead Public Library, registered for the Wikipedia + Libraries: Better Together online training course, she'd never edited Wikipedia before. "It's a popular reference that frequently comes...