Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.
Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.
Most Recently Added
Publish Date: News / 11 August 2022
Even before the official launch of Loki’s Loop in June 2022, the research team at the University of Washington Information School received numerous requests for collaboration from across the world. The first two organizations they agreed to support a...
Publish Date: News / 25 July 2022
Last year, the New Orleans Information Literacy Collective (nolaILC) celebrated the tenth anniversary of its annual Information Literacy Forum. We are back with our 2022 Forum from August 1-4 featuring two keynote speakers and six sessions. The Infor...
Publish Date: News / 21 June 2022
WebJunction is collaborating with the Veterans Health Administration and Legal Services Corporation to promote free and reliable services, information, and resources on suicide prevention.
Publish Date: News / 13 June 2022
Are there patrons at your library who seem to be influenced by misinformation? Have you tried to provide them with trustworthy information, or offered tips on how to better search? Have you provided digital or media literacy programs that teach criti...
Publish Date: News / 10 May 2022
The Legal Services Corporation (LSC) released a far-reaching new report on the crisis in civil legal aid, The Justice Gap: The Unmet Civil Legal Needs of Low-income Americans, in April 2022.
Publish Date: News / 11 April 2022
The reference desk of a library is truly one of the most interesting of places. Through an initial poll in 2015, we asked WebJunction members to share the most interesting patron questions they had received, and the response was amazing. We recently ...
Publish Date: News / 8 February 2022
As a continuation of the Improving Access to Civil Legal Justice initiative, WebJunction focused on the eviction crisis, developing resources that strengthen library staff’s ability to respond to eviction questions with confidence and help close the ...
Publish Date: Webinar / 3 February 2022
In this webinar, learn strategies for building more digitally inclusive communities including Digital Navigators and collaborations with partners to circulate hotspots and laptops.
Publish Date: Webinar / 12 January 2022
WebJunction offered another special session to provide you with the opportunity to share questions and experiences about how your library is assisting patrons facing eviction.
Publish Date: Webinar / 8 December 2021
Building on a recent webinar, this special interactive session provides an opportunity for attendees and guest panelists to share questions and experiences about how libraries are assisting patrons facing eviction.