Reference

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Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Austin Kleon, CC BY-NC-ND 2.0

Most Recently Added

Libraries & Veterans National Forum Toolkit

Publish Date: News / 25 October 2022

Veterans, military service members, and their families are among users of virtually every library across the country. Indeed, libraries play a significant role in supporting veterans and military-affiliated patrons by welcoming them to the community,...

Connecting Libraries and People through the New WorldCat.org

Publish Date: News / 19 October 2022

Libraries have always been trusted spaces in our communities, and the events of the past several years have brought more attention to the important work they’re doing. News stories highlighted the creative ways libraries mobilized to offer vital reso...

Localizing the Misinformation Escape Room

Publish Date: News / 11 August 2022

Even before the official launch of Loki’s Loop in June 2022, the research team at the University of Washington Information School received numerous requests for collaboration from across the world. The first two organizations they agreed to support a...

New Orleans Information Literacy Collective and 2022 Forum

Publish Date: News / 25 July 2022

Last year, the New Orleans Information Literacy Collective (nolaILC) celebrated the tenth anniversary of its annual Information Literacy Forum. We are back with our 2022 Forum from August 1-4 featuring two keynote speakers and six sessions. The Infor...

The Euphorigen Investigation: Backgrounder

Publish Date: News / 13 June 2022

Are there patrons at your library who seem to be influenced by misinformation? Have you tried to provide them with trustworthy information, or offered tips on how to better search? Have you provided digital or media literacy programs that teach criti...