Sign saying "Ask me I'm here to help."

Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Austin Kleon, CC BY-NC-ND 2.0

Most Recently Added

Wikipedian in Residence Stops By

 News / Last Modified: 22 May 2018

Wikipedia has been a lively subject of debate ever since it hit the public space, and as the tool has grown and adapted, the discussion has evolved from whether it should be used at all to how it can be used more effectively.

Max Klein, a...

Librarians are Wikipedians Too

 Webinar / Last Modified: 22 May 2018

Archive and related resources for a webinar presented on August 2, 2012 with Max Klein overviewing past efforts and future potential of libraries and librarians working with Wikipedia.

Librarians Who Wikipedia: Jean King

 News / Last Modified: 28 February 2018

When Jean King, an adult reference librarian at West Hempstead Public Library, registered for the Wikipedia + Libraries: Better Together online training course, she'd never edited Wikipedia before. "It's a popular reference that frequently comes...

Beyond the Desk: Resources for Innovative Reference Services

 News / Last Modified: 02 September 2017

Library services often begin with a question. Do you have this book? Can you help me find information for my report? Which country is the largest producer of coffee beans? As we grow up and learn, we are taught to ask questions to help us learn new i...