Sign saying "Ask me I'm here to help."

Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Austin Kleon, CC BY-NC-ND 2.0

Most Recently Added

Understanding How COVID-19 Widens the Justice Gap

Publish Date: News / 17 September 2020

The Improving Access to Civil Legal Justice through Public Libraries initiative has previously discussed the challenges facing those who fall into the justice gap—the divide between the need for civil legal aid and a person’s ability to access resour...

COVID-19 Civil Legal Resources Organized by State

Publish Date: News / 18 June 2020

A collection of links for each state related to COVID-19 civil legal information. Questions related to unemployment, debt/money issues, foreclosures and evictions, or family stressors are all on the rise due to the COVID-19 pandemic. Libraries ...

Legal Information vs Legal Advice

Publish Date: News / 4 June 2020

Sara Pic, Head of Public Services for the Law Library of Louisiana describes the critical distinction between library staff offering patrons legal information and crossing the legal and ethical line into offering legal advice.

Rural Libraries Connect Communities to Legal Aid

Publish Date: News / 19 March 2020

Many rural and frontier communities are facing a shortage of attorneys. Legal aid organizations are increasingly partnering with public libraries in these areas to help people in rural communities connect virtually to free legal services. In this vid...

Libraries and the Coronavirus: Evolving Information and Resources

Publish Date: News / 10 March 2020

The COVID-19 (Coronavirus) outbreak is having a global impact, and affecting local communities. Staff in libraries of all types, geographic locations, and sizes are learning the facts about this public health crisis and helping to inform their patron...

Legal Reference at the Library—Building Skill Through Practice

Publish Date: News / 6 February 2020

For many library staff, the most intimidating questions posed by patrons are those that involve legal issues—an area in which librarians often have little or no expertise. Yet there are valuable ways that public libraries can help guide people toward...

Libraries as Partners in Healthy Communities: Upcoming Course

Publish Date: News / 29 January 2020

WebJunction is collaborating with the National Network of Libraries of Medicine (NNLM) to design a series of courses for public library staff related to health topics. The next course, available in March through WebJunction, is Libraries as ...