Want to implement instant messaging reference but don't know where to start? This presentation can help you compare and assess different IM and chat platforms so you can choose the one that best suits your library.

Dealing with library patrons' legal questions can be challenging. Here are some tips and resources for helping you, and your patrons.

A major change in reference services, especially a shift to providing digital reference to online users, has led many people to question the role of the librarian, including subject specific reference librarians.

This paper describes the perceptions of librarians and patrons concerning virtual reference services, paying particular attention to chat reference services.

A former academic and public librarian offers some tips for legal research and suggests some favorite online legal resources.

This curriculum on health reference tools covers both online and print resources for public library staff, as well as guidelines for working with library patrons and providing referrals.