Reference

  • Rural Libraries Connect Communities to Legal Aid

    Many rural and frontier communities are facing a shortage of attorneys. Legal aid organizations are increasingly partnering with public libraries in these areas to help people in rural communities connect virtually to free legal services. In this vid...

  • Libraries and the Coronavirus: Evolving Information and Resources

    The COVID-19 (Coronavirus) outbreak is having a global impact, and affecting local communities. Staff in libraries of all types, geographic locations, and sizes are learning the facts about this public health crisis and helping to inform their patron...

  • Legal Reference at the Library—Financial Information to Empower Patron Decision-making

    We continue with Part II in a series of stories that share the legal reference experiences of library practitioners. In this edition of "Legal Reference at the Library," we again hear from Luis Interiano, Reference Libraria...

  • Legal Reference at the Library—Building Skill Through Practice

    For many library staff, the most intimidating questions posed by patrons are those that involve legal issues—an area in which librarians often have little or no expertise. Yet there are valuable ways that public libraries can help guide people toward...

  • Libraries as Partners in Healthy Communities: Upcoming Course

    WebJunction is collaborating with the National Network of Libraries of Medicine (NNLM) to design a series of courses for public library staff related to health topics. The next course, available in March through WebJunction, is Libraries as ...

  • It's a Wrap! Wikipedia + Libraries: Health and Medical Information Course

    When Finger Lakes Library System librarian, Jenny Shonk, recently faced a personal health issue, she found herself turning to the convenience of Wikipedia for research. Shonk, who is the continuing education and outreach public librarian in Ithaca, N...

  • Online Reference Basic: Updated Self-Paced Course

    Picture this: answering a question for a patron from the comfort of their kitchen table or while one waits to pick up their kids from school. The opportunity and flexibility that online reference service provides makes a positive difference in the li...

  • Wikipedia + Libraries: Health and Medical Information

    WebJunction and the National Network of Libraries of Medicine will present a free, online course for public library staff about health and medical information on Wikipedia.

    When public library staff assist patrons seeking information ...

  • Crowdsourcing Alternatives to "There Are No Stupid Questions"

    Libraries are a place for finding answers, but first come the questions. Whether working at the reference desk or teaching a class, you've likely had more than a handful of patrons approach you to say, "I have a stupid question." My respons...

  • Just Another Day at the Desk: squirrels, professional ethics and consumer health information

    Variety is the name of the game when it comes to the types of reference requests fielded in public libraries every day. Many of you may be aware of the #letmelibrarianthatforyou declaration on social media, based on a wonderful assortment of referenc...