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Customer Service

Customer Service at the Circ Desk

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

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Resources on Libraries and Homelessness

 News / Last Modified: 09 September 2019

A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.

Extreme Customer Service, Every Time

 Webinar / Last Modified: 05 September 2019

In this webinar, learn how to commit to library customer service that will create an experience beyond all patron expectations.

Customer Service as Core Value for Libraries

 News / Last Modified: 20 August 2019

Customer service is a core value for libraries. It is embedded in the nature of a public institution that strives to serve the needs of its community. Technological and social change are driving an evolution of the way libraries meet those needs. Man...

Prioritizing Accessibility and Disability Inclusion at Your Library

 News / Last Modified: 08 August 2019

Putting a focus on accessibility helps create a library that can be enjoyed by more people and can connect more people to the information and resources they need. Opportunities to make libraries more accessible can include decisions about your collec...

Customer Service in Libraries: Meeting Evolving Needs

 News / Last Modified: 18 June 2019

Customer service is one of the most consistently popular topics on WebJunction. From attendees at live webinars to users of the content in our Course Catalog, it is clear that customer service is on the minds of library staff. The interest extends be...

Community Engagement: Redefining the Library as Town Square

 News / Last Modified: 06 June 2019

Libraries are evolving, leaning outside of our walls, connecting with our communities in new and powerful ways. Defining our "why" requires understanding how to shift our focus from books to people. Our purpose is to support people and thei...

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