Customer Service

Customer Service at the Circ Desk

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Most Recently Added

Skills for Community-Centered Libraries Curriculum Available

Publish Date: News / 23 September 2021

Like many libraries across the nation, the Free Library of Philadelphia is undergoing a paradigm shift. Increasingly, our focus is not only on extensive collections but on how we are engaging with our communities. To address this shift, the Free Libr...

On Implicit Bias and Communication

Publish Date: Webinar / 8 July 2021

Reflect on how life experiences, traditions, and beliefs impact communication and explore strategies for facilitating deeper discussions and stronger connections as steps toward developing a more community-centered library.

Building Connections with Community Assets

Publish Date: Webinar / 3 June 2021

Explore strategies for connecting with community assets in-person and online as a step toward developing a more community-centered library.