Putting a focus on accessibility helps create a library that can be enjoyed by more people and can connect more people to the information and resources they need. Opportunities to make libraries more accessible can include decisions about your collec...

Customer service is one of the most consistently popular topics on WebJunction. From attendees at live webinars to users of the content in our Course Catalog, it is clear that customer service is on the minds of library staff. The interest extends be...

Libraries are evolving, leaning outside of our walls, connecting with our communities in new and powerful ways. Defining our "why" requires understanding how to shift our focus from books to people. Our purpose is to support people and thei...

A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.

How is a library like a deli counter? Or like Nordstrom or

Customer service is a core value for libraries. It is embedded in the nature of a public institution that strives to serve the needs of its community. Technological and social change are driving an evolution of the way libraries meet those needs. Man...

This is the second article in a series published in collaboration with the Association for Rural and Small Libraries (ARSL), highlighting innovation shared on ARSL's amazing and active Listserv.

ARSL member Jennifer Johnson-Spence, serves as...