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Customer Service

Customer Service at the Circ Desk

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Most Recently Added

Customer Service in Libraries: Meeting Evolving Needs

 News / Last Modified: 18 June 2019

Customer service is one of the most consistently popular topics on WebJunction. From attendees at live webinars to users of the content in our Course Catalog, it is clear that customer service is on the minds of library staff. The interest extends be...

Community Engagement: Redefining the Library as Town Square

 News / Last Modified: 06 June 2019

Libraries are evolving, leaning outside of our walls, connecting with our communities in new and powerful ways. Defining our "why" requires understanding how to shift our focus from books to people. Our purpose is to support people and thei...

Resources on Libraries and Homelessness

 News / Last Modified: 29 May 2019

A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.

Customer Service as Core Value for Libraries

 News / Last Modified: 02 May 2019

Customer service is a core value for libraries. It is embedded in the nature of a public institution that strives to serve the needs of its community. Technological and social change are driving an evolution of the way libraries meet those needs. Man...

Blessing Box: Take What You Need, Leave What You Can

 News / Last Modified: 16 April 2019

This is the second article in a series published in collaboration with the Association for Rural and Small Libraries (ARSL), highlighting innovation shared on ARSL's amazing and active Listserv.

ARSL member Jennifer Johnson-Spence, serves as...

Small But Mighty Library Management and Innovation

 Webinar / Last Modified: 07 November 2018

In this webinar, learn how the Millvale Community Library addresses their community's food desert, uses clean energy, offers a tool-lending library, and more.

What Libraries Can Learn from Bookstores

 Document / Last Modified: 10 September 2018

Chris Rippel of the Central Kansas Library System offers a thoughtful, sometimes provocative comparison of libraries and their retail cousins. In the spotlight are sounds, layout, staffing costs, and even smells.

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