MAR 13

Creating a Person-Centered Library: Supporting Patrons While Avoiding Burnout

This webinar reviews ideas and approaches for how libraries can support both high-needs patrons and staff.

Are you feeling the strain of serving patrons with complex needs? Is your library seeing increased patron behavioral issues and mental health concerns? This session reviews ideas and approaches for how libraries can support both high-needs patrons and staff. As a result of this webinar, you will be able to:

  • Articulate the changing needs of library patrons and how these impact staff 
  • Learn strategies for assessing your library’s unique needs
  • Discuss helpful programs, collaborations, and/or services for high-needs patrons
  • Apply person-centered strategies to begin creating cultural change in your library
  • Anticipate potential barriers to change

Presented by: Beth Wahler, PhD, MSW, Social Work Consultant with Public Libraries, Founder and Principal Consultant, Beth Wahler Consulting; and Sarah Johnson, MLIS, LMSW, Adjunct Lecturer, University of Illinois at Urbana-Champaign, both co-authors, Creating a Person-Centered Library: Best Practices for Supporting High-Needs Patrons

Tweet: #wjwebinar

Note: 90-minute session

Access Recording

  • View Webinar Recording (Coming Soon)

Webinar Attachments

  • View slides (pdf) (Coming Soon)
  • View chat (xls) (Coming Soon)
  • View captions (txt) (Coming Soon)
  • Learner Guide (doc) Use alone or with others to extend your learning. (Coming Soon)

Related Resources and Links

Register to attend

Date

13 March 2024

Time

3:00 PM – 4:30 PM
Eastern Daylight Time, North America [UTC -4]



Webinar presenter Beth Wahler

Webinar presenter Sarah Johnson