Customer Service

  • Prioritizing Accessibility and Disability Inclusion at Your Library

    Putting a focus on accessibility helps create a library that can be enjoyed by more people and can connect more people to the information and resources they need. Opportunities to make libraries more accessible can include decisions about your collec...

  • Customer Service in Libraries: Meeting Evolving Needs

    Customer service is one of the most consistently popular topics on WebJunction. From attendees at live webinars to users of the content in our Course Catalog, it is clear that customer service is on the minds of library staff. The interest extends be...

  • Community Engagement: Redefining the Library as Town Square

    Libraries are evolving, leaning outside of our walls, connecting with our communities in new and powerful ways. Defining our "why" requires understanding how to shift our focus from books to people. Our purpose is to support people and thei...

  • Blessing Box: Take What You Need, Leave What You Can

    This is the second article in a series published in collaboration with the Association for Rural and Small Libraries (ARSL), highlighting innovation shared on ARSL's amazing and active Listserv.

    ARSL member Jennifer Johnson-Spence, serves as...

  • Resources on Libraries and Homelessness

    A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.

  • Updated Course: Dealing with Angry Patrons

    The WebJunction team recently refreshed the LibraryU course, Dealing with Angry Patrons. The course is free, on-demand and self-paced. Register and enroll today to learn to minimize conflict, defuse patron anger and identify the underlying issues of ...

  • Librarians Leave "Fort Ref" and Reach Out with Reference

    The role of reference is changing, and librarians at Douglas County Libraries in Colorado, United States, took an active approach to examining what reference could look like for their community. Through a series of small projects and collaborative ef...

  • Approaching Conflict as an Opportunity for Growth

    Before the webinar "Growing Through Conflict: Healthy Workplace Communication," was even over, the participants were already asking for more! WebJunction's own, Anna Shelton shared techniques and skills to approach conflict in our lives. Be...

  • Interesting Patron Questions

    The reference desk of a library is truly one of the most interesting of places. Through an October poll in Crossroads, we asked WebJunction members to share the most interesting patron questions they had received, and the response was amazing! While ...

  • Stories of Inclusion: Inclusive Practices at Cultural Institutions

    Although it's been 25 years since the passage of the ADA (Americans with Disabilities Act), there is still much to learn to ensure that your programs and services are fully accessible and inclusive. Don't miss this unique opportunity to attend a thre...