Assistant Head of Patron Services shares best practices for approaching technology instruction and some plain-language definitions of common technology terms to help everyone work with a shared vocabulary. 

Public libraries are meant to be safe and welcoming spaces, but sometimes difficult situations arise that can affect both staff and patrons. In the new self-paced course, “Dealing with Difficult Situations,” you’ll explore a range of scenarios, the i...

In May 2023, with funding from the Mellon Foundation, Brooklyn Public Library (BPL) launched an 18-month research project to collect and study cardholder signup policies from public libraries across the nation. The project aims to identify the range ...

Libraries play a vital role in serving the diverse needs of their communities, and one group that often benefits greatly is our nation's Veterans, current military members, and their families. Chances are you’re already doing great work in welcoming ...

Library, archive, and museum staff face similar challenges when it comes to responding to a crisis, de-escalating conflict, and addressing burnout. Four new on-demand courses provide staff in cultural heritage institutions with information and tools ...

Running a restaurant is no easy task. And while libraries do a lot of things amazingly well, being a restaurant operator on top of all that is a tricky proposition. But when has a challenge ever stopped a library? This is certainly the case for Toled...

Library staff are known for their resourcefulness and commitment to adapting to help community members in need. But as the scope of library services has expanded to address complex social needs that aren’t being met elsewhere, it can feel overwhelmin...

Libraries are central to our communities, as places where anyone is welcome to gather, connect, and learn, but for some members of our community, they represent much more than that. For many people experiencing homelessness, the library might be the ...

Veterans, military service members, and their families are among users of virtually every library across the country. Indeed, libraries play a significant role in supporting veterans and military-affiliated patrons by welcoming them to the community,...

Libraries have always been trusted spaces in our communities, and the events of the past several years have brought more attention to the important work they’re doing. News stories highlighted the creative ways libraries mobilized to offer vital reso...