Customer Service

  • Community Engagement: Redefining the Library as Town Square

    Libraries are evolving, leaning outside of our walls, connecting with our communities in new and powerful ways. Defining our "why" requires understanding how to shift our focus from books to people. Our purpose is to support people and thei...

  • Blessing Box: Take What You Need, Leave What You Can

    This is the second article in a series published in collaboration with the Association for Rural and Small Libraries (ARSL), highlighting innovation shared on ARSL's amazing and active Listserv.

    ARSL member Jennifer Johnson-Spence, serves as...

  • Resources on Libraries and Homelessness

    A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.

  • Updated Course: Dealing with Angry Patrons

    The WebJunction team recently refreshed the LibraryU course, Dealing with Angry Patrons. The course is free, on-demand and self-paced. Register and enroll today to learn to minimize conflict, defuse patron anger and identify the underlying issues of ...

  • Librarians Leave "Fort Ref" and Reach Out with Reference

    The role of reference is changing, and librarians at Douglas County Libraries in Colorado, United States, took an active approach to examining what reference could look like for their community. Through a series of small projects and collaborative ef...

  • Approaching Conflict as an Opportunity for Growth

    Before the webinar "Growing Through Conflict: Healthy Workplace Communication," was even over, the participants were already asking for more! WebJunction's own, Anna Shelton shared techniques and skills to approach conflict in our lives. Be...

  • Interesting Patron Questions

    The reference desk of a library is truly one of the most interesting of places. Through an October poll in Crossroads, we asked WebJunction members to share the most interesting patron questions they had received, and the response was amazing! While ...

  • Stories of Inclusion: Inclusive Practices at Cultural Institutions

    Although it's been 25 years since the passage of the ADA (Americans with Disabilities Act), there is still much to learn to ensure that your programs and services are fully accessible and inclusive. Don't miss this unique opportunity to attend a thre...

  • New Course: Serving Library Users on the Autism Spectrum

    Whether you knew it at the time or not, you have likely interacted with or assisted a library user with autism, as it is the fastest growing disability according to Autism Speaks, a national autism advocacy organization. A new online course, designed...

  • How to Traverse the World of Accents

    Have you encountered patrons who speak perfect English but with accents you are not familiar with? Have you asked them to repeat themselves so that you can address their queries? Have you felt distressed about not being able to reach your patrons hal...