MAY 22

Cardholder signup policies: Access in practice

Learn key findings and takeaways from national research on cardholder signup policies from public libraries across the country.

This event has passed.

In 2023, Brooklyn Public Library launched a research project to collect and study cardholder signup policies from public libraries across the nation. The project aims to identify the range of policies and procedures which govern cardholder access as well as the rationale used for establishing these policies. Research findings have been summarized in a report made available to the library field beginning spring 2024. Join us for a discussion about the inspiration for this study, how the research was conducted, and key findings and takeaways using data from more than 1,800 public libraries across the United States.  

Presented by: Amy Mikel, Director of Customer Experience, Brooklyn Public Library; and Emily Thomas, Senior Director, Research and Consulting, Avenue M Group

Access recording

Webinar attachments

Related resources and links


22 May 2024


3:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]

Webinar presenter Amy Mikel

Webinar presenter Emily Thomas