30 January 2018

From Facilities to Trauma: Disaster Planning and Community Resiliency at Your Library

This webinar will provide you with guidance on how to prepare your library to respond to the next disaster or crisis and to support community resiliency.

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18 April 2017

Civility Goes Viral: A New Approach for a New Era

This webinar presents Choose Civility, a community-wide initiative inviting respect, empathy, and consideration at every opportunity, and made available to libraries to implement locally.

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28 March 2017

Whole Person Librarianship: Fostering Empathy in Challenging Times

Join us for this webinar to learn about Whole Person Librarianship which draws from social work concepts to help library staff become more confident in learning from, interacting with, and serving diverse patrons.

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11 January 2017

Service Excellence in Challenging Times

This webinar will provide approaches to customer service skills especially relevant during times of community turmoil.

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18 November 2015

Creating a Culture of Yes at Your Library and in Your Community

This webinar will explore the value of "Yes, and..." as it applies to policies and services at your library.

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10 September 2015

Growing Through Conflict: Healthy Workplace Communication

This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.

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12 December 2013

Extreme Customer Service, Every Time

In this webinar, learn how to commit to library customer service that will create an experience beyond all patron expectations.

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12 November 2013

Grace Under Pressure: Tips and Tricks to Cultivate a Positive Approach

This webinar explores stress-reduction skills and strategies to help face challenging situations that impact our personal work styles, our organizations, and the communities we serve.

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24 September 2013

Leaving Fort Ref: Frontiers of Embedded Librarianship

This webinar explores new approaches to reference that embed the librarian in the community, answering questions at the point of need, and growing community connections.

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12 December 2012

What Would Walt Do?: Quality Customer Service for Libraries

This webinar shares how libraries in Colorado are integrating what they learned at the Disney Institute on Quality Service to improve customer service for patrons.

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Customer Service

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