30 January 2018
This webinar will provide you with guidance on how to prepare your library to respond to the next disaster or crisis and to support community resiliency.
28 March 2017
Join us for this webinar to learn about Whole Person Librarianship which draws from social work concepts to help library staff become more confident in learning from, interacting with, and serving diverse patrons.
18 November 2015
This webinar will explore the value of "Yes, and..." as it applies to policies and services at your library.
10 September 2015
This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.
12 November 2013
This webinar explores stress-reduction skills and strategies to help face challenging situations that impact our personal work styles, our organizations, and the communities we serve.
24 September 2013
This webinar explores new approaches to reference that embed the librarian in the community, answering questions at the point of need, and growing community connections.
12 December 2012
This webinar shares how libraries in Colorado are integrating what they learned at the Disney Institute on Quality Service to improve customer service for patrons.