Customer Service
30 January 2018
From Facilities to Trauma: Disaster Planning and Community Resiliency at Your Library
This webinar will provide you with guidance on how to prepare your library to respond to the next disaster or crisis and to support community resiliency.
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18 April 2017
Civility Goes Viral: A New Approach for a New Era
This webinar presents Choose Civility, a community-wide initiative inviting respect, empathy, and consideration at every opportunity, and made available to libraries to implement locally.
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28 March 2017
Whole Person Librarianship: Fostering Empathy in Challenging Times
Join us for this webinar to learn about Whole Person Librarianship which draws from social work concepts to help library staff become more confident in learning from, interacting with, and serving diverse patrons.
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11 January 2017
Service Excellence in Challenging Times
This webinar will provide approaches to customer service skills especially relevant during times of community turmoil.
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18 November 2015
Creating a Culture of Yes at Your Library and in Your Community
This webinar will explore the value of "Yes, and..." as it applies to policies and services at your library.
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10 September 2015
Growing Through Conflict: Healthy Workplace Communication
This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.
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12 December 2013
Extreme Customer Service, Every Time
In this webinar, learn how to commit to library customer service that will create an experience beyond all patron expectations.
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12 November 2013
Grace Under Pressure: Tips and Tricks to Cultivate a Positive Approach
This webinar explores stress-reduction skills and strategies to help face challenging situations that impact our personal work styles, our organizations, and the communities we serve.
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24 September 2013
Leaving Fort Ref: Frontiers of Embedded Librarianship
This webinar explores new approaches to reference that embed the librarian in the community, answering questions at the point of need, and growing community connections.
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12 December 2012
What Would Walt Do?: Quality Customer Service for Libraries
This webinar shares how libraries in Colorado are integrating what they learned at the Disney Institute on Quality Service to improve customer service for patrons.
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Related Topics
- Access & Equity
- Assessment, Evaluation & Planning
- Children
- Competencies
- Friends, Trustees & Volunteers
- Health Happens in Libraries
- Legal Responsibilities & Ethics
- Manage Staff Development
- Online Training Resources
- Organizational Management
- Outreach
- Partnerships & Collaboration
- Personal Growth & Development
- Policies
- Programming
- Reference
- Space Planning
- Spanish Speakers
- Website Design
- Workforce Services
- Young Adults & Teens