On Implicit Bias and Communication

Reflect on how life experiences, traditions, and beliefs impact communication and explore strategies for facilitating deeper discussions and stronger connections as steps toward developing a more community-centered library.

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To be truly community-centered, libraries must build and sustain relationships with community partners. But as in any relationship, communication is key to success. This webinar will address fundamental ideas about effective communication with a variety of audiences. Participants will reflect on the iceberg as a metaphor for the ways in which life experiences impact their own communication and practice behaviors that demonstrate active listening, including open-ended questioning. Presenters will share lessons learned about effective communication in the context of COVID-19 and encourage participants to share their own experiences.

We hope you will join us for part 3 of this series on community-centered libraries, which will be offered on August 5. The series is made possible in part by a grant from the Institute of Museum and Library Services.

Presented by:

  • Kate Goodman, Community Initiatives Specialist, North Philadelphia Libraries, Free Library of Philadelphia
  • Mary Marques, South Cluster Library Coordinator, Neighborhood Library Services Division, Free Library of Philadelphia
  • Gaspar Santos, Community Initiatives Specialist, Northeast Neighborhood Libraries, Free Library of Philadelphia

Facilitated by:

  • Falena Hand, Community Initiatives Specialist, West Philadelphia Neighborhood Libraries, Free Library of Philadelphia
  • Lynn Williamson, Chief, Neighborhood Library Services Division, Free Library of Philadelphia

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08 July 2021


3:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]

Webinar presenter Mary Marques

Webinar presenter Gaspar Santos

Webinar facilitator Falena Hand

Webinar facilitator Lynn Williamson