MAR 26

Strategic Planning in a Deeply Weird World: The Flexible Roadmap Field Guide Approach

Join us to learn about Salt Lake City Public Library's new ground-breaking approach to strategic planning, focused on human-centered service design.

It's a big task to define the library’s future over the next three or five years, and strategic planning is becoming less and less effective in a rapidly changing world. The Salt Lake City Public Library (SLCPL) has created a new approach that is flexible, staff-driven, and human-centered. SCLPL's Strategic Roadmap is not a 100-page plan in a binder-on-a-shelf; it’s an experiential learning tool that invites all staff to participate in the co-creation of meaningful outcomes and experiences for the community. The Roadmap focuses less on planning and more on building capacity of staff to adopt a human-centered service design mindset and skillset. SLCPL staff are adopting a new perspective, continually experimenting with and adapting spaces, collections, services, programs, and their own roles, to responsively address community needs and aspirations in an ever-changing landscape. Join us for this webinar to learn how to cultivate new skills to help bring the Roadmap to life for your library’s strategic planning.

Presented by: Peter Bromberg, Executive Director, and Marilee Moon, Assistant Director of Customer Experience, at Salt Lake City Public Library

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Date

26 March 2019

Time

3:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]

Venue

Webinar


Webinar presenter Marilee Moon

Webinar presenter Peter Bromberg