Assessment, Evaluation & Planning


With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? And how do we evaluate our services so that we plan for changing needs? Explore various resources for needs assessment, planning, and evaluation to inform decisions about facilities and services to serve community needs.

Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.

Photo: Kennisland, CC BY-SA 2.0

Most Recently Added

Public Library Outreach Makes Magic

 News / Last Modified: 24 May 2017

I have a theory that there is a little bit of magic involved in public library community outreach programs. I don’t believe that the magic is a component of making a good community outreach program. Rather, I believe the magic comes after. It is what...

Library Surveys for Success

 Webinar / Last Modified: 24 May 2017

In this webinar, learn the fundamentals of creating, disseminating and analyzing a library survey in order to better understand the needs of your community, and to build awareness of the services your library provides.

The Secrets of Survey Success

 News / Last Modified: 24 May 2017

Surveys are often the tool of choice when you want to determine how to meet the needs of your community or measure your library's impact. But do you know how to use the tool effectively? Choosing the right survey style for the situation and knowing w...

Pew Type-ifies Library Users with New Quiz

 News / Last Modified: 24 May 2017

Back in March, The Internet Project at Pew Research released the results from their library engagement poll, From Distant Admirers to Library Lovers-and beyond: A typology of public library engagement in America. This week Pew has released a suppleme...

Libraries and Families and Children, Oh My!

 News / Last Modified: 24 May 2017

Libraries play many important roles in their communities. They can be centers of learning as well as centers of community life. Libraries can also be very important in the lives of families and children. They can support early childhood learning, whi...

Libraries are Development

 News / Last Modified: 24 May 2017

Around the globe, libraries are a force to be reckoned with. A recent webinar highlighted cutting-edge libraries in developing and transitioning countries that are empowering their communities to achieve local goals. Presenters Bill Cartwright, Presi...

IMLS Survey Report: Public Libraries in FY2012

 News / Last Modified: 24 May 2017

This week, the Institute of Museum and Library Services (IMLS) released the report for the Public Libraries in the United States Survey: Fiscal Year 2012, an analysis of the most comprehensive annual data collection of U.S. public library statistics....

Great Ideas for Innovative Community Engagement

 News / Last Modified: 24 May 2017

A recent Huffington Post article tells of a Facebook experiment that spawned over 150 community-generated ideas on the future of Miami's libraries. Rebecca Fishman Lipsey and Francine Madera, in 100 Great Ideas for the Future of Libraries -- A Ne...

IMLS FY 2013 Public Libraries Survey Reveals Increase in Participation

 News / Last Modified: 24 May 2017

This week the Institute of Museum and Library Services (IMLS) released the report Public Libraries in the United States Survey: Fiscal Year 2013, which found shifts in Americans' interaction with public library materials, programs and services. <...