Assessment, Evaluation & Planning

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With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? And how do we evaluate our services so that we plan for changing needs? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments and evaluation to inform decisions about facilities and services to serve community needs.

Most Recently Added

A Challenge from OpenIDEO

 News / Last Modified: 15 May 2017

We've been following the work of IDEO, and more specifically OpenIDEO, and are very excited to share with you, their latest Challenge. We 've submitted a 'Contribution' to the Challenge and invite you to take a look at what we've prov...

Support for Digital Literacy in Public Libraries

 Document / Last Modified: 05 May 2017

This digital literacy guidebook was created under a grant from the Institute of Museum and Library Services, and is designed for state libraries to use in exploring potential state-level investments and partnerships that advance digital literacy.

How Libraries can meet the Evolving Needs of Patrons in the Digital Age

 Webinar / Last Modified: 05 May 2017

A webinar presenting research from the Pew Research Center’s Internet & American Life Project, providing insight on what types of services Americans value in their library and what types of services they would like to see their library start to offer...