With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments which inform decisions about facilities and services to serve community needs.
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News / Last Modified: 10 May 2013
As we celebrate WebJunction's #WJ10th anniversary, we're pleased to recognize a new work by a webinar presenter alum, Kenneth Williment, co-author of Developing Community-Led Public Libraries. In Canada and the UK, libraries have been using variations on similar community-led approaches in developing needs-based library services. With fresh approaches to community assessment, impactful service planning and innovative delivery approaches, these policy recommendations and best practices can help public libraries tackle social exclusion and identify community needs. [CC Flickr Photo by seniwati]
Webinar / Last Modified: 09 May 2013
Archive and related resources from September 26, 2011 webinar with Tracey Jones-Grant, Kenneth Williment, and Randy Gatley on the Working Together Project and ongoing Community-Led library efforts.
News / Last Modified: 29 April 2013
The Global Libraries Initiative of the Bill & Melinda Gates Foundation is exploring a variety of strategies to accelerate change in US public libraries. To guide this work, the team recently solicited information and ideas from a wide range of stakeholders in the library field using an online survey. A summary of the survey results is now available.
Document / Last Modified: 18 March 2013
Links to resources and articles related to the efforts and outcomes of a four-year Canadian libraries project involving communities in the development and delivery of library services.
Webinar / Last Modified: 13 February 2013
A webinar presenting research from the Pew Research Center’s Internet & American Life Project, providing insight on what types of services Americans value in their library and what types of services they would like to see their library start to offer.