With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments which inform decisions about facilities and services to serve community needs.
Most Recently Added
Webinar / Last Modified: 17 July 2014
Archive and associated resources for the November 1, 2011, webinar with Judy Hoffman, John Bertot and Peggy Rudd.
News / Last Modified: 07 July 2014
On 30th June, the Pew Research Center published the results of their typology on Americans’ response to public libraries. With a nod to the ALA’s Annual Conference in La...
Webinar / Last Modified: 26 June 2014
In this webinar, learn the fundamentals of creating, disseminating and analyzing a library survey in order to better understand the needs of your community, and to build awareness of the services your library provides.
News / Last Modified: 13 June 2014
A session at the annual Ontario Library Association Super Conference presented by Markham Public Library (MPL) staff, called Evolution of the Revolution: Customer Service at MPL, resonated with us at Halifax Public Libraries. MPL had been grappling w...
News / Last Modified: 28 March 2014
Surveys are often the tool of choice when you want to determine how to meet the needs of your community or measure your library's impact. But do you know how to use the tool effectively? Choosing the right survey style for the situation and knowing w...