With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments which inform decisions about facilities and services to serve community needs.
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News / Last Modified: 05 November 2013
All public libraries are encouraged to participate in the new Digital Inclusion Survey, a national survey which will provide valuable data on the digital inclusion roles of public libraries.
Documenting the impact of libraries in the Digital A...
Document / Last Modified: 25 October 2013
Originally published in a GL Special Issue of Performance Measurement and Metrics, five articles made freely accessible in précis format, through arrangements with Emerald Group Publishing and the Bill & Melinda Gates Foundation.
News / Last Modified: 30 September 2013
Access to computers in public libraries changes lives. The landmark study Opportunity for All (2009) illustrated this decisively, with compelling national findings about the extent to which library computers are used to gain admission to college, obt...
Webinar / Last Modified: 17 September 2013
Archive and related resources from March 17, 2009 webinar about the Metropolitan Library System (Chicago) study of the customer experience from a retail perspective.
Webinar / Last Modified: 12 September 2013
A webinar about the Impact Survey, an online tool that allows libraries to find out how their community benefits from free access to computers and the internet.