Needs Assessment

needs assessment

With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments which inform decisions about facilities and services to serve community needs.

Most Recently Added

The Customer Focused Library

 Webinar / Last Modified: 26 August 2014

Archive and related resources from March 17, 2009 webinar about the Metropolitan Library System (Chicago) study of the customer experience from a retail perspective.

How Libraries can meet the Evolving Needs of Patrons in the Digital Age

 Webinar / Last Modified: 25 August 2014

A webinar presenting research from the Pew Research Center’s Internet & American Life Project, providing insight on what types of services Americans value in their library and what types of services they would like to see their library start to offer...