With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments which inform decisions about facilities and services to serve community needs.
Most Recently Added
Webinar / Last Modified: 16 October 2016
A webinar presented in collaboration with ARSL outlining the steps of an engaged planning process, to align library capabilities with community needs and aspirations.
News / Last Modified: 26 September 2016
A session at the annual Ontario Library Association Super Conference presented by Markham Public Library (MPL) staff, called Evolution of the Revolution: Customer Service at MPL, resonated with us at Halifax Public Libraries. MPL had been grappling w...
Document / Last Modified: 17 August 2016
ALA 2009 presentation and associated resources on research exploring Latino perceptions of public libraries and their public-library use and on best practices for utilizing research to inform strategic planning, advocacy, and outreach.
Webinar / Last Modified: 17 August 2016
A webinar about the Impact Survey, an online tool that allows libraries to find out how their community benefits from free access to computers and the internet.
Webinar / Last Modified: 21 July 2016
Part 1 of Project Management 101: Planning Your Project webinar series focused on the key elements of a project plan, produced by the Coalition to Advance Learning in Archives, Libraries, and Museums.