With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments which inform decisions about facilities and services to serve community needs.
Most Recently Added
News / Last Modified: 28 April 2016
Checking in with patrons is important, whether to measure awareness, satisfaction, or to get input before small or big changes. However, many factors can keep libraries from obtaining that feedback—lack of staff time or experience, for example. <...
News / Last Modified: 30 March 2016
This week the Institute of Museum and Library Services (IMLS) released the report Public Libraries in the United States Survey: Fiscal Year 2013, which found shifts in Americans' interaction with public library materials, programs and services. <...
Webinar / Last Modified: 19 February 2016
In this webinar, learn how to provide inclusive outreach to and engagement with members of your local community.
Webinar / Last Modified: 18 February 2016
Archive and related resources from September 26, 2011 webinar with Tracey Jones-Grant, Kenneth Williment, and Randy Gatley on the Working Together Project and ongoing Community-Led library efforts.
News / Last Modified: 12 February 2016
The Aspen Institute has released an Action Guide for libraries to accompany the 2014 report, Rising to the Challenge: Re-envisioning Public Libraries. In a recent Infopeople webinar, Susan Hildreth an Aspen Fellow, shared highlights from the report a...