Library Customer Service

customer service

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Most Recently Added

That's Not What I Said!: Foundations of Interpersonal Communication

 Webinar / Last Modified: 26 June 2014

Archive and related resources for a webinar presented on June 19, 2012 by Melissa Powell exploring the different learning and communication styles, fears, insecurities and defense mechanisms that define interpersonal communication.

Understanding Compassion Fatigue in Your Library

 Webinar / Last Modified: 26 June 2014

Archive and related resources for a webinar presented on May 31, 2012 by Linda Bruno on compassion fatigue and how it affects you and your working environment.

Library Social Media Use

 Webinar / Last Modified: 26 June 2014

This webinar will cover how to create, administer, moderate, and leverage your library’s online presence using popular social media tools.