Library Customer Service

customer service

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Most Recently Added

Battledecks! 2010

 Document / Last Modified: 03 February 2014

Four presenters, Janie Hermann, Angie Manfredi, Toby Greenwalt and Michael Sauers, present a deck of 12 slides in 5 minutes. The twist? They've never seen the slides before!

Museums, Libraries, and 21st-Century Skills

 Webinar / Last Modified: 03 February 2014

Archive and associated resources for December 1, 2010, session with Mary Chute as part of Serving the 21st Century Patron 2010, online conference.

Understanding Compassion Fatigue in Your Library

 Webinar / Last Modified: 03 February 2014

Archive and related resources for a webinar presented on May 31, 2012 by Linda Bruno on compassion fatigue and how it affects you and your working environment.