Library Customer Service
As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.
Most Recently Added
Webinar / Last Modified: 18 April 2017
This webinar presents Choose Civility, a community-wide initiative inviting respect, empathy, and consideration at every opportunity, and made available to libraries to implement locally.
Webinar / Last Modified: 30 March 2017
Join us for this webinar to learn about Whole Person Librarianship which draws from social work concepts to help library staff become more confident in learning from, interacting with, and serving diverse patrons.
News / Last Modified: 17 March 2017
The reference desk of a library is truly one of the most interesting of places. Through an October poll in Crossroads, we asked WebJunction members to share the most intersting patron questions they had received, and the response was amazing! While t...
News / Last Modified: 10 March 2017
Many public libraries across the country offer specialized classes or programs to reach out to their non-English speaking patrons. For example, in order to help its adult patrons develop English language skills in speaking and writing, the King Count...
News / Last Modified: 20 February 2017
A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.