Library Customer Service
As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.
Most Recently Added
Webinar / Last Modified: 09 December 2013
In this webinar, learn how to commit to library customer service that will create an experience beyond all patron expectations.
Webinar / Last Modified: 25 November 2013
This webinar explores stress-reduction skills and strategies to help face challenging situations that impact our personal work styles, our organizations, and the communities we serve.
Webinar / Last Modified: 19 November 2013
This webinar explores new approaches to reference that embed the librarian in the community, answering questions at the point of need, and growing community connections.