Library Customer Service

customer service

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Most Recently Added

Dealing with Difficult Patrons

 Webinar / Last Modified: 22 November 2016

Archive and associated resources for October 19, 2010, webinar with Paul Signorelli and Maurice Coleman on dealing with difficult patrons.

Technology, Road Rage, and Customer Service

 Document / Last Modified: 22 November 2016

Frustration with technology can make us cranky, which can spill over into our customer service interactions. Tips for curbing tech "road rage" in the bud.

Service Excellence in Challenging Times

 Webinar / Last Modified: 14 November 2016

This webinar will provide approaches to customer service skills especially relevant during times of community turmoil.