Library Customer Service

customer service

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Most Recently Added

Civility Goes Viral: A New Approach for a New Era

 Webinar / Last Modified: 18 April 2017

This webinar presents Choose Civility, a community-wide initiative inviting respect, empathy, and consideration at every opportunity, and made available to libraries to implement locally.

Interesting Patron Questions

 News / Last Modified: 17 March 2017

The reference desk of a library is truly one of the most interesting of places. Through an October poll in Crossroads, we asked WebJunction members to share the most intersting patron questions they had received, and the response was amazing! While t...

Resources on Libraries and Homelessness

 News / Last Modified: 20 February 2017

A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.