Library Customer Service

customer service

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Most Recently Added

Resources on Libraries and Homelessness

 News / Last Modified: 08 February 2017

A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.

Service Excellence in Challenging Times

 Webinar / Last Modified: 11 January 2017

This webinar will provide approaches to customer service skills especially relevant during times of community turmoil.

Understanding Compassion Fatigue in Your Library

 Webinar / Last Modified: 30 December 2016

Archive and related resources for a webinar presented on May 31, 2012 by Linda Bruno on compassion fatigue and how it affects you and your working environment.