Library Customer Service

customer service

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. Explore here the resources on communication, creating patron-focused spaces, customer service practices and dealing with difficult patrons.

Most Recently Added

The Customer Focused Library

 Webinar / Last Modified: 26 August 2014

Archive and related resources from March 17, 2009 webinar about the Metropolitan Library System (Chicago) study of the customer experience from a retail perspective.

Museums, Libraries, and 21st-Century Skills

 Webinar / Last Modified: 25 August 2014

Archive and associated resources for December 1, 2010, session with Mary Chute as part of Serving the 21st Century Patron 2010, online conference.

2-1-1 and Library Partnerships

 Webinar / Last Modified: 25 August 2014

Archive and associated resources for December 1, 2010, session with Martha Love and Audrey May as part of Serving the 21st Century Patron 2010, online conference.