Community Relations

  • Looking Beyond Open Enrollment: Libraries and the Health Insurance Marketplace

    The initial open enrollment period for the health insurance marketplace established as part of the Affordable Care Act (ACA) is at an end, but the assessment of lessons learned is just beginning for many library and community partner organizations en...

  • Strike While the Iron is Hot

    Do you want to better know what your community wants and needs? How you can help fill community voids? How you can become a creative catalyst in your community? And most of all how you ensure that community members see your library as a vital communi...

  • The Secrets of Survey Success

    Surveys are often the tool of choice when you want to determine how to meet the needs of your community or measure your library's impact. But do you know how to use the tool effectively? Choosing the right survey style for the situation and knowing w...

  • Pew Internet: Advocacy Tools for Librarians

    The Pew Research Center's Internet & American Life Project has produced a series of reports presenting new research on library services, trends in reading habits and patron needs in the digital age. This three-year research program is funded by t...

  • Strengthening CE Content for Libraries

    Funded by a grant from the Institute of Museum and Library Services (IMLS) and driven by WebJunction in partnership with Infopeople, the Strengthening Continuing Education Content...

  • Library Spaces that Keep Customers Coming Back

    Our surroundings have a profound effect on us. Color, light, shapes ... small details can help us tune into our environment deeply, or make us shut down entirely. We know at an intuitive level that well-designed spaces not only make for better busine...

  • Customer Service that's Cause for a Smile

    How is a library like a deli counter? Or like Nordstrom or

  • Hooray for Healthy Work Habits!

    What is your biggest stressor today?

    If you replied, “Too much to do!” you are not alone. When presenters in the recent webinar Grace Under Pressure: Ti...

  • Serving Job Seekers: Partnerships with a Common Goal

    Last week WebJunction was pleased to host a webinar on Serving Job Seekers that brought together perspectives looking at national resources, state efforts, and work at the public library level. Michael Harding, WorkForce Analyst with the Employment a...

  • Finding Balance: Simple Steps to Create a Healthier Work Space, and a Happier Librarian

    Librarians are no strangers to stress. As we work to manage difficult conversations, balance priorities in the midst of budget cuts, or look for time to keep up with current trends in the field, there is no shortage of concerns or complex issues faci...