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Guiding Ohio Online: Volunteer technology instructor training

Last Modified: 21 March 2012
Guiding Ohio Online is an AmeriCorps program that places members in rural Ohio libraries to deliver digital literacy training through computer classes, one-on-one computer assistance, outreach, and volunteer recruitment.

5 tips for dealing with difficult patrons on the web

Last Modified: 21 March 2012
David Lee King, Digital Branch & Services manager at Topeka & Shawnee County Public Library, presents five ways to respond in the rare case of rude or inappropriate comments from patrons on your library's website.

Total Cost of Ownership for new computers

Last Modified: 21 March 2012
When your library is in the market to purchase new computers, be sure to consider the total cost of ownership and not just the sticker price on the computer.

Why you need a technology planning team

Last Modified: 21 March 2012
Thinking about assigning the responsibility of writing a technology plan to one person? or maybe taking it on yourself? Read some suggestions and the benefits of creating a team for the process instead.