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  • pikes-peak-social_media_cropped

    Drive social media success that connects on a personal level

    How can you engage purposefully on social media with the different communities your library serves while also addressing larger, system-wide goals and policies? The concept of “social care” offers a clue. Social care differs from traditional customer...

  • social-perspectives-stern

    Pandemic Perspectives: Navigating Changes and Connections at the Connecticut Library Consortium

    Amanda Stern is the events and special projects manager at the Connecticut Library Consortium, a statewide membership collaborative serving all types of Connecticut libraries by helping them strengthen their ability to serve their users. Amanda has a...

  • VPC-clinics-logo

    Successful Partnership Model Provides Legal Assistance Across Colorado

    Ric Morgan is a humble man who brushes off any accolades to himself and gives all the credit to librarians. “Go give the librarians a hug. Thank the librarians, they’re the ones who make this all possible!” Morgan is referring to successes of the Vir...

  • social-perspectives-harris

    Pandemic Challenges and Learning Outcomes from RAILS

    Monica Harris is the Associate Executive Director of RAILS (Reaching Across Illinois Library System), which serves approximately 1,300 academic, public, school, and special library agencies in northern and west-central Illinois. We caught up with Mon...

  • social_card_wj_eviction_resources

    Eviction Resources for Libraries

    Housing insecurity is widespread, in part due to unemployment and related financial issues during the COVID-19 pandemic. The civil legal process of eviction is complex and can be confusing to renters and landlords alike. People experiencing eviction ...

  • realm-sharon-next

    Build on Strengths When Responding to a Crisis

    As the REALM project (REopening Archives, Libraries, and Museums) continues to gather and adapt science-based information to inform local decision making by libraries, archives, and museums, it’s been essential to listen to the real-world experiences...

  • social_card_legal_eviction_crisis

    CFPB Resources: Helping Patrons with Rental Assistance

    This job aid is for library staff assisting patrons (both renters and landlords) who are inquiring about or applying for rental assistance through the federal Emergency Rental Assistance (ERA) program.

  • social_card_legal_eviction_crisis

    Five Phases of Eviction

    While the details of the eviction process are determined by state, county or local laws, the general phases of eviction are consistent. This document provides an excellent overview, with particular attention to the earlier phases when eviction is mor...

  • social_card_legal_eviction_crisis

    Glossary of Eviction Terms

    This glossary defines key terms in the eviction process in plain English.

  • mobile-comunidad

    Public Health is Part of Library Outreach

    Outreach efforts in the public library increasingly center around building, sustaining, and leveraging community partnerships, including with public health partners. That fact was evident at the 2021 Association of Bookmobile & Outreach Services’...