Technology
Core to library services, access to technology requires active and ongoing planning. Technology plans should support library strategic planning, include more than just computers, accommodate new and emerging technologies, and include staff training. This section has tips for planning as well as inspiration for what your plan could include.
Articles and Resources
Case study: Creating a technology plan that worked!
Publish Date: Document / 21 March 2012
The authors describe how the Sacramento Public Library developed a technology strategy to better achieve the library's goals and overcome the traditional gulf between public services librarians and information technology (IT) staff.
5 tips for dealing with difficult patrons on the web
Publish Date: Document / 21 March 2012
David Lee King, Digital Branch & Services manager at Topeka & Shawnee County Public Library, presents five ways to respond in the rare case of rude or inappropriate comments from patrons on your library's website.
