Online Reference page on Library Success Wiki
A comprehensive list of all things related to online, virtual, digital, chat reference.
Washington State Virtual Reference Project
A curriculum website for Anytime, Anywhere Answers: Building Skills for Virtual Reference, a project from the Washington State Library.
Reference Services and Sources
From University of Alaska, Fairbanks
Ohio Reference Training
Ohio Library Council provides Ohio Reference Excellence on the Web to increase access to ORE training and improve the quality of reference service in Ohio! Six self-paced modules cover the reference process, with resource links, exercises, and quizzes.
From King County Library System, Core Competencies for Excellence – Reference Librarian Job Description
Public Library Reference Competencies (WebJunction Competency Index for Library Field – Reference, pg 34)
- Develops and maintains a collection of reference resources to meet community needs.
- Facilitates library users’ requests for information.
- Provides search and retrieval of requested information and presents results that are clear and of appropriate scope