Reference

  • The Reference Interaction

    Each reference interaction between a librarian and patron is an opportunity for mutual learning within a shared space. The patron communicates their information needs while the librarian, using probing questions, seeks to provide the appropriate reso...

  • Beyond the Desk: Resources for Innovative Reference Services

    Library services often begin with a question. Do you have this book? Can you help me find information for my report? Which country is the largest producer of coffee beans? As we grow up and learn, we are taught to ask questions to help us learn new i...

  • The Future of Reference is Outside the Library

    Over the last decade, the fortress-like walls of the library reference desk have been breached in favor of more inviting structures and roving librarians. However, that's not going far enough, according to Jamie LaRue, director of Douglas County (CO)...

  • Libraries and Information Science Stack Exchange

    Part of the new Stack Exchange network of Q&A websites, this beta site was created through the open democratic process defined at Stack Exchange Area 51. We've taken a tour of the Libraries and Information Science Stack Exchange site and browsed ...

  • There's a library in my Wikipedia!

    Wikipedian in Residence at OCLC Research, Max Klein, presents compelling ways for libraries and librarians to integrate with Wikipedia.

  • Wikipedian in Residence Stops By

    Wikipedia has been a lively subject of debate ever since it hit the public space, and as the tool has grown and adapted, the discussion has evolved from whether it should be used at all to how it can be used more effectively.

    Max Klein, a...