Reference

reference
Photo courtesy of Manchester City Library (NH) on Flickr.com

Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as information literacy, internet resources for patrons, answering health and legal questions, and innovations in digital or virtual reference.

Most Recently Added

Reference Services: Tried, True, and New

 Webinar / Last Modified: 16 September 2014

This webinar will explore both traditional and emerging approaches to library reference, addressing changing patron needs and with varied information resources and formats.

Digital Reference Summit

 Webinar / Last Modified: 26 August 2014

Archive and related resources from September 30, 2009 webinar on digital reference, chat reference, virtual reference, online reference, synchronous reference, and text message reference.

2-1-1 and Library Partnerships

 Webinar / Last Modified: 25 August 2014

Archive and associated resources for December 1, 2010, session with Martha Love and Audrey May as part of Serving the 21st Century Patron 2010, online conference.

Librarians are Wikipedians Too

 Webinar / Last Modified: 25 August 2014

Archive and related resources for a webinar presented on August 2, 2012 with Max Klein overviewing past efforts and future potential of libraries and librarians working with Wikipedia.