Reference

reference
Photo courtesy of Manchester City Library (NH) on Flickr.com

Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as information literacy, internet resources for patrons, answering health and legal questions, and innovations in digital or virtual reference.

Most Recently Added

Making Connections: Libraries and Essential Human Services

 News / Last Modified: 21 May 2015

There are times when the needs of a patron goes beyond our immediate services or an individual's comfort zone. You can probably think of a recent example right now. Knowing where to refer a customer or who to call in your community can really help. W...

Financial Education Tools for Libraries from CFPB

 News / Last Modified: 18 May 2015

As you may know, we've been participating in an OpenIDEO challenge related to libraries and financial literacy. We've been learning about a variety of approaches to financial education, and also wanted to be sure libraries are aware of all the fantas...

Reference Services: Tried, True, and New

 Webinar / Last Modified: 16 September 2014

This webinar will explore both traditional and emerging approaches to library reference, addressing changing patron needs and with varied information resources and formats.