A collection of resources, webinars, courses, video, and articles on libraries and how they can serve community members experiencing homelessness.

The role of reference is changing, and librarians at Douglas County Libraries in Colorado, United States, took an active approach to examining what reference could look like for their community. Through a series of small projects and collaborative ef...

Before the webinar "Growing Through Conflict: Healthy Workplace Communication," was even over, the participants were already asking for more! WebJunction's own, Anna Shelton shared techniques and skills to approach conflict in our lives. Be...

Whether you knew it at the time or not, you have likely interacted with or assisted a library user with autism, as it is the fastest growing disability according to Autism Speaks, a national autism advocacy organization. A new online course, designed...

Many public libraries across the country offer specialized classes or programs to reach out to their non-English speaking patrons. For example, in order to help its adult patrons develop English language skills in speaking and writing, the King Count...

Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. The returns, meanwhile, are valuable beyond measure. Gretchen Caserotti, the Library Director from Meridi...

A session at the annual Ontario Library Association Super Conference presented by Markham Public Library (MPL) staff, called Evolution of the Revolution: Customer Service at MPL, resonated with us at Halifax Public Libraries. MPL had been grappling w...

How is a library like a deli counter? Or like Nordstrom or

What is your biggest stressor today?

Over the last decade, the fortress-like walls of the library reference desk have been breached in favor of more inviting structures and roving librarians. However, that's not going far enough, according to Jamie LaRue, director of Douglas County (CO)...