Putting a focus on accessibility helps create a library that can be enjoyed by more people and can connect more people to the information and resources they need. Opportunities to make libraries more accessible can include decisions about your collec...

Customer service is one of the most consistently popular topics on WebJunction. From attendees at live webinars to users of the content in our Course Catalog, it is clear that customer service is on the minds of library staff. The interest extends be...

Libraries are evolving, leaning outside of our walls, connecting with our communities in new and powerful ways. Defining our "why" requires understanding how to shift our focus from books to people. Our purpose is to support people and thei...

This is the second article in a series published in collaboration with the Association for Rural and Small Libraries (ARSL), highlighting innovation shared on ARSL's amazing and active Listserv.

ARSL member Jennifer Johnson-Spence, serves as...

A collection of resources, webinars, courses, video, and articles on libraries and how they serve the homeless in their communities.

The WebJunction team recently refreshed the LibraryU course, Dealing with Angry Patrons. The course is free, on-demand and self-paced. Register and enroll today to learn to minimize conflict, defuse patron anger and identify the underlying issues of ...

The role of reference is changing, and librarians at Douglas County Libraries in Colorado, United States, took an active approach to examining what reference could look like for their community. Through a series of small projects and collaborative ef...

Before the webinar "Growing Through Conflict: Healthy Workplace Communication," was even over, the participants were already asking for more! WebJunction's own, Anna Shelton shared techniques and skills to approach conflict in our lives. Be...

Although it's been 25 years since the passage of the ADA (Americans with Disabilities Act), there is still much to learn to ensure that your programs and services are fully accessible and inclusive. Don't miss this unique opportunity to attend a thre...

Whether you knew it at the time or not, you have likely interacted with or assisted a library user with autism, as it is the fastest growing disability according to Autism Speaks, a national autism advocacy organization. A new online course, designed...