Many library organizations have put the effort into defining the competencies—skills, knowledge, attitudes, and behaviors—necessary for library staff to provide the best service to their patrons. Use these competency collections as a starting point for your own competency-based efforts.

ALA's lists of competency sets

ALA-Allied Professionals Association (ALA-APA)

  • Library Support Staff Certification Program Competency Sets

California Library Association

Federal Library & Information Center Committee

Marathon County Public Library (WI)

Ohio Library Council

Special Libraries Association

Toronto Public Library


Western Council of State Libraries

Information Wants to Be Free