Public libraries are meant to be safe and welcoming spaces, but sometimes difficult situations arise that can affect both staff and patrons. In the new self-paced course, “Dealing with Difficult Situations,” you’ll explore a range of scenarios, the i...

WebJunction's Competency Index for the Library Field was conceived primarily as a foundation of knowledge, skills and attitudes for U. S. public libraries. Since the first publication in 2009 and continuing with the updated 2014 edition, the...