Ensure your library's programs and services are meeting patrons' needs and exceeding expectations by using evaluation techniques that demonstrate results. This three-part webinar series on user-centered assessment and evaluation will help you go from...

Your role in your public library elevates you to a community leader and change agent. No matter your formal title or the size of your library, you have the opportunity to meet and evolve with your communities' changing needs. As a central learning an...

Checking in with patrons is important, whether to measure awareness, satisfaction, or to get input before small or big changes. However, many factors can keep libraries from obtaining that feedback—lack of staff time or experience, for example.

A recent Huffington Post article tells of a Facebook experiment that spawned over 150 community-generated ideas on the future of Miami's libraries. Rebecca Fishman Lipsey and Francine Madera, in 100 Great Ideas for the Future of Libraries -- A Ne...

In the recent webinar Geek the Library: Impact and Outcomes, we focused on the campaign’s ability to spark natural conversation by asking the question, "What do you geek?"

The Pew Research Center's Internet & American Life Project has produced a series of reports presenting new research on library services, trends in reading habits and patron needs in the digital age. This three-year research program is funded by t...

Civic engagement is not a new concept for libraries, which have long been active community hubs. However, in this age of library transformation, it is time to escalate the scale of community engagement. On one level, it is survival; it is also the na...