JAN 11

Service Excellence in Challenging Times

This webinar will provide approaches to customer service skills especially relevant during times of community turmoil.

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In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.

Presented by: Pat Wagner, library trainer and consultant with 35+ years’ experience, and known for her practical programs.

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11 January 2017


3:00 PM – 4:00 PM
Eastern Standard Time, North America [UTC -5]



Webinar presenter Pat Wagner