Compassion is a quality found in abundance in libraries. Many people enter the field spurred by an urge to help others. Library work is not generally included in the roster of “helping professions” along with health care, counseling or teaching. It s...

Customer service is a core value for libraries. It is embedded in the nature of a public institution that strives to serve the needs of its community. Technological and social change are driving an evolution of the way libraries meet those needs. Man...