Social media policy examples

WebJunction /

In fall 2017, WebJunction cohosted a series of webinars with TechSoup on social media in libraries. In conjunction with the series, library staff were asked in a survey, if social media policies were in place in their libraries. The most common response to the question was "No," but some libraries have social media guidelines for staff, a small percentage have guidelines for patrons, and around 1/6 of the respondents have guidelines for both staff and patrons.

The following policies were shared by survey respondents and can be used to guide policy development in other libraries.

Policies that cover how the library uses social media and guidance for patrons or others posting comments or messages to library social media sites

Staff policies that cover issues including how to respond to questions or comments on social media, and guidance on acceptable language and content