MAR 19

Navigating Misinformation in One-on-One Patron Interactions

Learn about why people believe misinformation and leave with approaches you can use during interactions with patrons.

Working one‑on‑one with someone who holds information that may be inaccurate or otherwise difficult to verify can be challenging for any library worker. A researcher from the University of Washington’s Center for an Informed Public (CIP) and a librarian from the Dallas Public Library will provide a brief overview of factors that influence why people trust certain information, as well as approaches library staff can use when interacting with patrons. By the end of this session, attendees will feel more confident engaging one‑on‑one with patrons in situations involving information that may require clarification or further evaluation.

Presented by:

Stacey Wedlake, Research Scientist, University of Washington Information School
Kristen Calvert, Programs and Partnerships Manager, Dallas Public Library