Messages sent out of recording range aren’t visible.
    WebJunction Webinars03/19/2026, 12:03 PM
    I think Prince George's County Maryland Library System. 
    Nancy Voth
    Unverified
    03/19/2026, 12:01 PM
    Hello from Winnipeg, Manitoba, Canada!
    Jack B (he/him)
    Unverified
    03/19/2026, 12:02 PM
    Hi from Portland, OR, where we have lots of experience with disinformation!  Remember when our whole city burned down?  Yeah, me neither.
    Lucien KCPL
    Unverified
    03/19/2026, 12:03 PM
    dont forget that oregano oil cures all ailments /j
    WebJunction Webinars03/19/2026, 12:02 PM
    Please put questions in chat. We will be collecting them during the session and asking them at the end.
    Angela Citizen-Payne
    Unverified
    03/19/2026, 12:02 PM
    Hello from Long Beach, CA
    Puck Malamud
    Unverified
    03/19/2026, 12:04 PM
    Hello from Boston, MA
    WJ Support
    Unverified
    03/19/2026, 12:05 PM

    If you are unable to hear audio via the audio broadcast, the toll-free number for listening via phone is 1-844-621-3956 and the webinar number is: 2532 207 2465#
    OR
    To call in for audio:
    Phone: 1-415-655-0001
    Toll Free: 1-844-621-3956
    Webinar Number: 2532 207 2465#
    Or access additional phone options: https://bit.ly/2JxG5py

    View the event page for this webinar, where you can access the slide deck and resources. The recording will also be posted in the next 48 hours.
    https://www.webjunction.org/events/webjunction/misinformation-patron-interactions.html
    Louisa Aikin
    Unverified
    03/19/2026, 12:09 PM
    Hello from very warm Scottsdale, AZ!
    Larissa
    Unverified
    03/19/2026, 12:09 PM
    Hello from Provo, Utah
    Tara C
    Unverified
    03/19/2026, 12:10 PM
    Hello from Whitby, Ontario, Canada!
    KR
    Keitha Robinson03/19/2026, 12:11 PM
    Hello from Houston City College in Houston, TX!
    Kelly
    Unverified
    03/19/2026, 12:11 PM
    Hello from Little Rock, AR!
    Amber
    Unverified
    03/19/2026, 12:11 PM
    Hello from Oregon!
    Rupangi
    Unverified
    03/19/2026, 12:11 PM
    Hello from Aurora IL
    Lucien KCPL
    Unverified
    03/19/2026, 12:11 PM
    if it sucks: hit da bricks. My coworker and I were talking about this kinda stuff yesterday! if you cant handle it, its okay to not do it
    Louisa V
    Unverified
    03/19/2026, 12:13 PM
    These are excellent tips. I was never taught this in library school (back in the day) but have encountered this in many jobs. Curious if library schools are currently teaching these kinds of skills "stop, consider, pause" in reference classes?
    Rachel
    Unverified
    03/19/2026, 12:12 PM
    hello from Charleston, SC
    Louisa Aikin
    Unverified
    03/19/2026, 12:12 PM
    Some patrons try to engage our opinions, which we can't do. It can be hard to disengage.
    Rebecca Check
    Unverified
    03/19/2026, 12:12 PM
    Hello from City of Maricopa, AZ
    Jacqueline Friedland
    Unverified
    03/19/2026, 12:12 PM
    This is strangely similar to dealing with elementary school students.
    Valerie Hoffmann
    Unverified
    03/19/2026, 12:12 PM
    Hi from LI, NY! 🌊🐋
    Megan B
    Unverified
    03/19/2026, 12:12 PM
    Is there a difference between misinformation and disinformation?
    Jack B (he/him)
    Unverified
    03/19/2026, 12:13 PM
    Disinfo is deliberately spread, usually for propagandistic purposes.
    MK
    Marcus Knoke03/19/2026, 12:13 PM
    Hello from Madison, WI :)
    Louisa Aikin
    Unverified
    03/19/2026, 12:13 PM
    Absolutely, Jacqueline!
    Chris
    Unverified
    03/19/2026, 12:13 PM
    I use a co-worker's line: "I don't have any opinions at work."
    Louisa Aikin
    Unverified
    03/19/2026, 12:13 PM
    Right, Chris!
    Samantha Sklar ERPL
    Unverified
    03/19/2026, 12:14 PM
    i "greyrock" people... the good "ohhhh ok. oh never heard of that. oh didn't know that" until the patron gets disinterested with me.
    Hillary Arieux
    Unverified
    03/19/2026, 12:14 PM
    i believe disinformation can largely be perceived as intentionally being wrong or misleading while it might not always be the case with misinformation 
    Louisa Aikin
    Unverified
    03/19/2026, 12:16 PM
    Good point, Jack B! I've been a librarian for many years. and that's always been a factor. The new technology seems to have enhanced such interactions, too.
    Louisa V
    Unverified
    03/19/2026, 12:16 PM
    However, isn't the end outcome of mis/disinformation the same? People believing something that is factually incorrect?
    Samantha Sklar ERPL
    Unverified
    03/19/2026, 12:17 PM
    yes. but the origin is that i think disinformation is malicious and misinformation is ignorance
    Lucien KCPL
    Unverified
    03/19/2026, 12:18 PM
    I will say Disinfo can become misinfo when someone believes what they're told by sources that are trying to manipulate them
    SD
    Sandy Davis03/19/2026, 12:18 PM
    Sandy from Phoenix, Arizona
    Louisa Aikin
    Unverified
    03/19/2026, 12:19 PM
    Well, politics is a non-starter for us, since we're City employees. We stay neutral.
    Lucien KCPL
    Unverified
    03/19/2026, 12:21 PM
    Politics arent always partisan, and libraries as free public institutions that serve everyone equally are inherently political. obviously we dont have to engage with extreme party politics, but principles are important
    Lily Reilly
    Unverified
    03/19/2026, 12:19 PM
    Is there a way to turn the chat pop-ups off? It's super distracting to me
    WebJunction Webinars03/19/2026, 12:20 PM
    Yes,  you can hit the X at the top right of the chat panel. 
    Lily Reilly
    Unverified
    03/19/2026, 12:20 PM
    Edited
    They pop up when the chat panel is closed. I'm not able to turn it off.
    Jack B (he/him)
    Unverified
    03/19/2026, 12:20 PM
    If you open up the chat panel then the pop-ups shouldn't be as distracting.  You could even open up the chat panel and then scooch over your screen to hide the chat?
    Samantha Sklar ERPL
    Unverified
    03/19/2026, 12:21 PM
    hi jack keeping the chat panel up is also distracting but i dont thinktheres a way to get rid of notifications at all
    Lily Reilly
    Unverified
    03/19/2026, 12:21 PM
    Agreed. Please keep this in mind in future webinars. This is why I prefer Zoom as a platform as compared to Webex
    Louisa V
    Unverified
    03/19/2026, 12:23 PM
    I discovered if you keep chat panel up, disconnect it from the video and then pull the panel off the screen, it helps with the distracting popups and/or chat discussion. 
    Jerry Dear
    Unverified
    03/19/2026, 12:19 PM
    One of the challenges lies in convincing patrons to wait, given that there is often an (urgent) expectation of instant gratification, when providing an answer to their query.
    Stacey Wedlake
    Unverified
    03/19/2026, 12:22 PM
    Yes. That comes up in so much of library work. I used to help people in a workforce center, and people would ask for help applying for a job online but they don't have an email address....
    Megan B
    Unverified
    03/19/2026, 12:20 PM
    What always blows my mind is when people believe things that have been debunked years ago or have recently been proven to be false. Like they willingly believe lies to conform their worldview.
    Lucien KCPL
    Unverified
    03/19/2026, 12:22 PM
    Unfortunately a lot of time, misinformation is often louder than corrections....
    Megan B
    Unverified
    03/19/2026, 12:23 PM
    Same with people keep going back to a source that's continually been proven to be incorrect.
    Louisa Aikin
    Unverified
    03/19/2026, 12:20 PM
    Indeed, Jerry! Patrons can become impatient if it takes more time to do the research.
    Louisa Aikin
    Unverified
    03/19/2026, 12:23 PM
    My library is across the street from a middle school. It's interesting to help young students find credible sources for their research. The old "If it's online it must be so!"
    Samantha Sklar ERPL
    Unverified
    03/19/2026, 12:24 PM
    how do you prove to someone who is so far into the misinformation that their sources are not in fact real? or is it even possible
    Megan B
    Unverified
    03/19/2026, 12:24 PM
    Followinf
    Jack B (he/him)
    Unverified
    03/19/2026, 12:24 PM
    If you find the answer to that question then you should run for president.
    Lucien KCPL
    Unverified
    03/19/2026, 12:25 PM
    Unfortunately it takes a long time usually...
    Fred Engbarth
    Unverified
    03/19/2026, 12:24 PM
    Hello all from Fred Engbarth. Sonoma County Library Commissioner appointed by the City of Sebastopol, CA
    Jacqueline Friedland
    Unverified
    03/19/2026, 12:25 PM
    The infamous .org must be reputable has always been a great one.
    Samantha Sklar ERPL
    Unverified
    03/19/2026, 12:25 PM
    i can buy a .org on wordpress
    Valerie Hoffmann
    Unverified
    03/19/2026, 12:25 PM
    The libraries and patrons in our system now have access to Ground News, which helps people recognize and understand their biases.
    WebJunction Webinars03/19/2026, 12:28 PM
    https://ground.news/
    Jack B (he/him)
    Unverified
    03/19/2026, 12:30 PM
    Oooo I've heard of them!  Do they have institutional subscriptions?
    Valerie Hoffmann
    Unverified
    03/19/2026, 12:31 PM
    Yes! Our system is subscribed and patrons can access it on Libby.
    Jack B (he/him)
    Unverified
    03/19/2026, 12:33 PM
    Interesting!!  I'll have to learn more about that.
    WebJunction Webinars03/19/2026, 12:27 PM

    Pulitzer on the Road - deadline March 27, 2026 -https://www.ala.org/tools/programming/pulitzer
    Rachel
    Unverified
    03/19/2026, 12:28 PM
    I didn't have this kind of training in library school. I did graduate in 2015, so AI wasn't really a thing then...
    JO
    Jess Ouyang03/19/2026, 12:29 PM
    I would definitely like the staff training deck you've used!
    Puck Malamud
    Unverified
    03/19/2026, 12:29 PM

    😂
    Jeffie Nicholson
    Unverified
    03/19/2026, 12:29 PM
    That slide deck would be awesome.  We are working on new classes.
    Megan B
    Unverified
    03/19/2026, 12:29 PM
    :P
    Jacqueline Friedland
    Unverified
    03/19/2026, 12:30 PM
    I would also love to see the slide deck.
    Zola Mumford
    Unverified
    03/19/2026, 12:30 PM
    Yes, I would also like the slide deck, please.
    WebJunction Webinars03/19/2026, 12:30 PM
    We will work on getting you the deck Kristen referenced.
    Sarah
    Unverified
    03/19/2026, 12:30 PM
    I would love the slide deck.
    Jake
    Unverified
    03/19/2026, 12:30 PM
    would immediately try to replicate
    Puck Malamud
    Unverified
    03/19/2026, 12:30 PM
    Start with "Where on facebook did you see this?" probably
    Louisa V
    Unverified
    03/19/2026, 12:30 PM
    Let's call the Pepto Bismol 1-800 number and find out! 😂
    Jeffie Nicholson
    Unverified
    03/19/2026, 12:30 PM
    🐢
    Haley B.
    Unverified
    03/19/2026, 12:30 PM
    I'd have to start with a deep breath...
    Rebecca Check
    Unverified
    03/19/2026, 12:30 PM
    I too, would like the slide deck
    Sarah
    Unverified
    03/19/2026, 12:30 PM
    Slide deck would be helpful
    Megan B
    Unverified
    03/19/2026, 12:30 PM
    I'd Google the side effects of Pepto and show them to the patron
    Denise
    Unverified
    03/19/2026, 12:30 PM
    I love that. Call the pepto bismol help line.
    Christine Q
    Unverified
    03/19/2026, 12:30 PM
    I would do follow up questions, like if there was also a rat 😂
    Marie Bayer
    Unverified
    03/19/2026, 12:30 PM
    Keep your Pepto away from your aquarium.
    Annrei Athy
    Unverified
    03/19/2026, 12:31 PM
    Google the Teenage Mutant Ninja Turtles
    Sarah
    Unverified
    03/19/2026, 12:31 PM
    And as for the turtles... "I have reptiles at home myself, and they can be delicate. Growth is not associated with these medications, but human medications could easily harm their helath.
    WJ Support
    Unverified
    03/19/2026, 12:31 PM

    Hello all. We We will work on getting you the deck staff training deck Kristen referenced. Also note you can view the event page for this webinar, where you can access the slide deck and resources. The recording will also be posted in the next 48 hours.
    https://www.webjunction.org/events/webjunction/misinformation-patron-interactions.html
    Annie
    Unverified
    03/19/2026, 12:31 PM
    This totally happened to my turtles, but they were fine.
    Seth - GPL
    Unverified
    03/19/2026, 12:31 PM
    "Let me see if there's an article I can find about that"
    Katie
    Unverified
    03/19/2026, 12:31 PM
    Give them the name and number of a vet or other reptile expert they can contact
    Megan B
    Unverified
    03/19/2026, 12:32 PM
    Always a good idea
    Stacey Wedlake
    Unverified
    03/19/2026, 12:31 PM
    "That would worry me too" is a great line to build connection in a vareity of contexts!
    Jennifer Peterson
    Unverified
    03/19/2026, 12:32 PM
    Yes, especially since I think 90% of these kinds of questions is a need for social connection.
    Jennifer
    Unverified
    03/19/2026, 12:31 PM
    Oh, I hadn't heard about that.  Lets look up the side effects so you don't have to worry
    Lucien KCPL
    Unverified
    03/19/2026, 12:31 PM
    I would be deeply worried about this man and his mental health, but i'd start with asking where on facebook he saw it, and that if he has turtles, I could reccomend some useful resources for reptile care
    Tara C
    Unverified
    03/19/2026, 12:31 PM
    "Wow, really? But wait, how could an anti-stomach acid make an animal grow in size?"
    Althea Christensen
    Unverified
    03/19/2026, 12:31 PM
    "Pepto definitely isn't safe for reptiles, but it doesn't tuen them into crime-fighters"
    Kasi W.
    Unverified
    03/19/2026, 12:31 PM
    "oh my gosh one time my kid spilled my other kids ADHD meds in my turtles tank"
    Denise
    Unverified
    03/19/2026, 12:31 PM
    Really?  Do you believe that is true or a joke?
    Alessandra
    Unverified
    03/19/2026, 12:31 PM
    Maybe explain that it seems untrue or anecdotal after seeing the FB post ?
    Jacqueline Friedland
    Unverified
    03/19/2026, 12:31 PM
    I would ask if there were any articles attached, what type of account it was and if he had heard of the Teenage mutant ninja turtles.
    gloria aligbe
    Unverified
    03/19/2026, 12:32 PM
    " i have never heard that before. How is that possible"
    g.w.
    Unverified
    03/19/2026, 12:32 PM
    Maybe ask if they have pets at home they are worried about or if they are worried about themselves
    Nancy Voth
    Unverified
    03/19/2026, 12:32 PM
    Lead with empathy 'yes i see your concern as it would worry me too' ... let's see what (for example) a veterinarian may recommend in this scenario'
    Megan B
    Unverified
    03/19/2026, 12:32 PM
    Good point about animals and human medications.
    Antonieta Ortega
    Unverified
    03/19/2026, 12:32 PM
    I have not herd anything about it but let me look into it, perhaps is posible
    Althea Christensen
    Unverified
    03/19/2026, 12:32 PM
    IRL pepto is similar to aspirin, please do not test this theory
    Chery
    Unverified
    03/19/2026, 12:32 PM
    I suppose it depends on if you think this person is serious or joking
    Denise
    Unverified
    03/19/2026, 12:32 PM
    Honestly, this would be difficult because I would most likely laugh.
    Lucien KCPL
    Unverified
    03/19/2026, 12:33 PM
    oh, ask if hes worried for pets or himself
    Andrea Galbraith
    Unverified
    03/19/2026, 12:33 PM
    'Sometimes people post on social media as a joke or to get attention'
    Kate
    Unverified
    03/19/2026, 12:33 PM
    Put the turtles in the sewer with a knowledgeable rat and name them after artists. They'll be fine. ;)  More seriously, ask if the person knows where this story happened and whether it was from a news source or just a random post.
    Angela Porcelli
    Unverified
    03/19/2026, 12:33 PM
    I would like the slide deck, please.
    KR
    Keitha Robinson03/19/2026, 12:33 PM
    Was the source a medical/vet source and also check with your vet.
    Meg E.
    Unverified
    03/19/2026, 12:33 PM
    "That only happens when the Pepto is manufactured by TGRI. They went out of business in 1991. You'll be fine :)"
    Christine Q
    Unverified
    03/19/2026, 12:33 PM
    I would say "That sounds like a good subject for a comic or graphic novel"
    Meg D'Angelo (she/her) - Detroit PL
    Unverified
    03/19/2026, 12:34 PM
    slides are here: https://www.webjunction.org/content/dam/WebJunction/Images/social/2026-03-misinformation-one-on-one.pdf

    and also on the WebJunction page, as the mods shared: https://www.webjunction.org/events/webjunction/misinformation-patron-interactions.html
    Jennifer
    Unverified
    03/19/2026, 12:34 PM
    I had a college student who thought Iron Man armor was real.
    Louisa V
    Unverified
    03/19/2026, 12:34 PM
    What about pointing people to resources like DrugRX and showing side effects of pepto?
    Jacqueline Friedland
    Unverified
    03/19/2026, 12:34 PM
    Suggest that if they are concerned about their turtles, to check in with a certified veterninarian before giving them any medications.
    UO
    Uche Ohia03/19/2026, 12:34 PM
    I will ask a follow-up question. I will try to find out if I can find anything written about that.
    Meg D'Angelo (she/her) - Detroit PL
    Unverified
    03/19/2026, 12:34 PM
    😂 not our favorite astronaut
    Jennifer
    Unverified
    03/19/2026, 12:34 PM
    I'd agree that it looks like real butterflies
    Louisa Aikin
    Unverified
    03/19/2026, 12:35 PM
    That's a lovely dress! Let's find out about the designer.
    Jennifer
    Unverified
    03/19/2026, 12:35 PM
    and then look up the designer
	Christine Q
    Unverified
    03/19/2026, 12:35 PM
    I would ask the person if they know what year was this photo taken and what was the topic
    Taylor Evans
    Unverified
    03/19/2026, 12:35 PM
    "It's so pretty!" Then look up the designer.
    Kmillett
    Unverified
    03/19/2026, 12:35 PM
    They do look real! I love that effect. Let's look up the designer
    Althea Christensen
    Unverified
    03/19/2026, 12:35 PM
    Those do look amazing! We've made paper butterflies here at the library as a craft before, I wonder if they did something like that!?
    David (he/him)
    Unverified
    03/19/2026, 12:35 PM
    Wow, that's a great dress!  Yes, let's look up the designer. Oh shoot! It looks like the pic was AI generated.
    Elise Klepal
    Unverified
    03/19/2026, 12:35 PM
    I would express interest in the dress, and suggest finding other images of her dress for the Met Gala that year
    Yvette
    Unverified
    03/19/2026, 12:35 PM
    That looks like an amazing dress! Let's go the Met GAla page and see if we can find the desinger.
    Bonnie
    Unverified
    03/19/2026, 12:35 PM
    Oh, how cool! Do you want to investigate and see if we can find out if they were real butterflies?
    Ann McIntire
    Unverified
    03/19/2026, 12:35 PM
    That sounds really interesting - where did you see the photo?
    Lucien KCPL
    Unverified
    03/19/2026, 12:35 PM
    Ask which year of the met gala it was, and look up her dress for the years they think it is, and then start maybe going into scrutinizing the photo and explaining AI tells
    gloria aligbe
    Unverified
    03/19/2026, 12:35 PM
    i thought katy perry was still in canada with justin trudeau and was not attendng this year's gala.
    Tara C
    Unverified
    03/19/2026, 12:37 PM
    as a Canadian, can confirm
    Jennifer
    Unverified
    03/19/2026, 12:35 PM
    Maybe find articles about the Met Gala and Katy Perry. Avoid the "real butterflies" part. Also, see if it's AI generated as well.
    Melissa
    Unverified
    03/19/2026, 12:35 PM
    That is a cute dress. Lets see if any of the official sources posted it.
    Samantha Sklar ERPL
    Unverified
    03/19/2026, 12:35 PM
    whoever said check vogue... isecond that
    Olivia (sher/her)
    Unverified
    03/19/2026, 12:35 PM
    omg i love katy perry's music! let's try to find some information about the designer! oh no this might be AI but let's try to look for similar designers
    Stacey Wedlake
    Unverified
    03/19/2026, 12:36 PM
    Love starting this way to build connection. (If it happens to be true) 
    Louisa Aikin
    Unverified
    03/19/2026, 12:35 PM
    Ooh! Tricky AI!
    Sarah
    Unverified
    03/19/2026, 12:35 PM
    These days, many images are AI generated. Let's see if we can find other photos of what she wore that night and if she went this year, and see if this one is accurate.
    Megan B
    Unverified
    03/19/2026, 12:35 PM
    "tricky" lol
    Rebecca Check
    Unverified
    03/19/2026, 12:35 PM
    I saw that too, I wonder if we could look into that
    Jacqueline Friedland
    Unverified
    03/19/2026, 12:36 PM
    I would agree that the dress is impressive and look into what she is wearing or if she was there. And then tell them to look into Tueta Matoshi for a designer that does gorgeous dresses in this style.
    Stephanie
    Unverified
    03/19/2026, 12:36 PM
    I agree that dress is stunning! I can check Getty images to see if there's more photos.
    Valerie Hoffmann deleted their own message. 03/19/2026, 12:36 PM
    Meghan
    Unverified
    03/19/2026, 12:36 PM
    I'd try to research it with them, then if it doesn't come up (which it won't) we can look for similar designers so they can still get their butterfly fix :)
    Lucien KCPL
    Unverified
    03/19/2026, 12:36 PM
    This is why I dont use AI at all
    Louisa V
    Unverified
    03/19/2026, 12:36 PM

    😱
    Louisa Aikin
    Unverified
    03/19/2026, 12:36 PM
    Yes! AI can be mistaken.
    Puck Malamud
    Unverified
    03/19/2026, 12:37 PM
    I think "mistaken" is overly generous. AI chatbots are not concerned with the truth value of their output
    Annrei Athy
    Unverified
    03/19/2026, 12:37 PM
    It is a beautiful dress. Then look up Katy Perry at the Met Gala. Maybe ask if the patron remembers if it was this past year's Gala or a past one, to get started
    Alenka (they/them)
    Unverified
    03/19/2026, 12:37 PM
    Maybe there is a list of designers who did design for the MET gala that would be a satisfying find? After the disappointment.
    Antonieta Ortega
    Unverified
    03/19/2026, 12:37 PM
    They do look real and I agree with you, let me look into it.
    Lucien KCPL
    Unverified
    03/19/2026, 12:37 PM
    "We can look for dresses that might be similar, though I know using real butterflies on a dress usually isnt successful, there was a whole debacle on drag race about that."
    Jacqueline Friedland
    Unverified
    03/19/2026, 12:37 PM
    I feel like there is at least a few fan sites of the gala, fashion or Perry that would document the look.
    Annie
    Unverified
    03/19/2026, 12:38 PM
    Weirdly enough, I've seen historic dresses that use beetle carapaces for decoration.
    Annie
    Unverified
    03/19/2026, 12:39 PM
    https://fashionhistory.fitnyc.edu/beetle-wing-19thcentury/
    Claudia Stockmann
    Unverified
    03/19/2026, 12:37 PM
    Maybe siding with the patron in a way and go like "wow, this looks so real! What a bummer that it is AI. One has to be so carful today!".
    UO
    Uche Ohia03/19/2026, 12:38 PM
    I will search if she was at the Met Gala. If she was, I will search for the designer that designed her gown.
    Megan B
    Unverified
    03/19/2026, 12:38 PM
    I avoid generative AI like the plague, but I've noticed patrons using it before.
    KR
    Keitha Robinson03/19/2026, 12:38 PM
    Real butterflies cannot keep still on a moving object. 🙂
    remy
    Unverified
    03/19/2026, 12:38 PM
    its better to check on the designer
    Kirsten
    Unverified
    03/19/2026, 12:38 PM
    I have used this image to demonstrate how to do a reverse image search.
    Scottie
    Unverified
    03/19/2026, 12:38 PM
    I would let them down gently about the use of AI, but then ask the patron what they loved about the dress, and turn the topic into how an actual butterfly dress could be made. (without real butterflies.)
    Althea Christensen
    Unverified
    03/19/2026, 12:39 PM
    pages from discarded books and the maps from old travel guides is one way!
    Jerry Dear
    Unverified
    03/19/2026, 12:38 PM
    Unfortunately, Google's AI results satisfies that instant gratification need so many people seek.
    Fred Engbarth
    Unverified
    03/19/2026, 12:40 PM
    Could you discuss propaganda, misinformation, and disinformation?
    Rebecca Check
    Unverified
    03/19/2026, 12:40 PM
    Kristen's AI training for staff slide deck would be great
    KR
    Keitha Robinson03/19/2026, 12:41 PM
    Do a search on Katy Perry gala gowns
    WJ Support
    Unverified
    03/19/2026, 12:41 PM

    We will work to get the staff training deck from Kristen. View the event page for this webinar, where you can access the slide deck and resources. The recording will also be posted in the next 48 hours.
    https://www.webjunction.org/events/webjunction/misinformation-patron-interactions.html
    Rupangi
    Unverified
    03/19/2026, 12:41 PM
    Thank you for the presentation. Need to drop off to cover the Reference desk.
    WJ Support
    Unverified
    03/19/2026, 12:41 PM

    University of Washington's Empowering Informed Communities Resource Hub - https://cip.uw.edu/eic/
    Ann McIntire
    Unverified
    03/19/2026, 12:42 PM
    Would definitely like to see the staff training resource from Kristen!
    Bonnie Paparella
    Unverified
    03/19/2026, 12:43 PM
    👍
    Hannah M
    Unverified
    03/19/2026, 12:43 PM
    Could I see the staff training resource, please :)?
    WJ Support
    Unverified
    03/19/2026, 12:44 PM

    Dallas Public Library Resources
    Deadly Disinformation Crime Scene - https://programminglibrarian.org/programs/crime-scene-investigation-deadly-disinformation-series

    Digital Literacy program ideas - AI Shakespeare and others - https://programminglibrarian.org/articles/ai-shakespeare-family-trees-10-unique-program-ideas-teach-digital-literacy

    Your Vote Rocks: Unity Concert -https://dallaslibrary.librarymarket.com/event/unity-concert-358559

    More Unity Concert information -https://www.dallasobserver.com/arts-culture/dallas-public-library-will-have-a-parks-and-rec-themed-unity-concert-20214980/

    Media Makers: Inside the Newsroom -https://dallaslibrary.librarymarket.com/event/media-makers-inside-newsroom-dallas-morning-news-422271

    More Inside the Newsroom information -https://www.dallasnews.com/news/2025/03/18/inside-the-newsroom-learn-how-the-dallas-morning-news-is-made-at-this-april-event/
    Megan B
    Unverified
    03/19/2026, 12:44 PM
    PUPPY!!!
    Jennifer Peterson
    Unverified
    03/19/2026, 12:44 PM
    Kristen and Stacey (or others!), do you do any sort of public library training or local discussion around "media quiteracy"? I've just learned about it through this webinar (and paper also linked there) https://mediaeducationlab.com/events/exploring-media-quiteracy . I'm curious if there's an opportunity to address misinfo/disinfo from this angle, since folks are struggling with who and what to trust online.
    Chery
    Unverified
    03/19/2026, 12:44 PM
    AI Shakespeare? I have more confidence in the monkey on typewriters creating genuine literature. O:)
    WebJunction Webinars03/19/2026, 12:45 PM
    Please type any of your questions. 
    WJ Support
    Unverified
    03/19/2026, 12:45 PM

    ALA's Media LIteracy Education in Libraries for Adult Audiences -https://www.ala.org/tools/programming/MediaLiteracy

    Pulitzer on the Road - deadline March 27, 2026 -https://www.ala.org/tools/programming/pulitzer

    Facts, Not Fighting: How to Talk about Misinformation -
    Stacey Wedlake
    Unverified
    03/19/2026, 12:46 PM
    Terms for Problematic Information: https://datasociety.net/pubs/oh/DataAndSociety_LexiconofLies.pdf
    Alessandra
    Unverified
    03/19/2026, 12:46 PM
    If a patron shows you a credibly not credible news source, how do you show them it's untrue even if it confirms their bias? I'm struggling with this
    Alessandra
    Unverified
    03/19/2026, 12:47 PM
    *If a patron show you a CLEARLY not credible news source, how do you show them it's untrue?
    Alec Lowman
    Unverified
    03/19/2026, 12:48 PM
    I think it's always good to look for other sources with them to verify. If it's only from one source, it's worth being skeptical.
    Chery
    Unverified
    03/19/2026, 12:49 PM
    Research the source. If you are using google, to the right of each search result there are three vertical dots. If you click on them, you should see the info that is online about the source.
    Katie
    Unverified
    03/19/2026, 12:46 PM
    How would you respond to a patron who says their information must be true because they got it from Chat GPT?
    Lucien KCPL
    Unverified
    03/19/2026, 12:46 PM
    what do you do when someone is holding onto out of date information that has been countered, but they insist that since it was around longer it must be true
    Angela Porcelli
    Unverified
    03/19/2026, 12:47 PM
    Another good source for educating youth is The News Literacy Project https://newslit.org/
    Megan Stover
    Unverified
    03/19/2026, 12:47 PM
    I like to pose a few questions - what is the source of the information, what does the poster get for you following their advice/instructions/information? There are a lot of 'advice' that's really just selling you something that's not only unhelpful, but could be harmful
    Lela Pilgrim
    Unverified
    03/19/2026, 12:48 PM
    Thank you so much for the awesome info take care.
    Rachel
    Unverified
    03/19/2026, 12:48 PM

        Katie Go to message
        How would you respond to a patron who says their information must be true because they got it from Chat GPT?

    As Milhouse in the Simpsons says "if it's in a book, it's gotta be true!"
    Fred Engbarth
    Unverified
    03/19/2026, 12:48 PM
    A book,  worth the time to reread, is deology And Utopia: An Introduction to the Sociology of Knowledge by Karl  Mannheim
    Fred Engbarth
    Unverified
    03/19/2026, 12:50 PM
    Thank you. Very good webinar.
    Rachel
    Unverified
    03/19/2026, 12:50 PM
    We have a patron that is strongly anti-vax and into conspiracy theories about health. She acts like she's asking a question and once she draws you in, she tries to shove her beliefs down your throat and convince you that she's right. She has a habit of doing this, so at least we know what to expect...
    Fred Engbarth
    Unverified
    03/19/2026, 12:51 PM
    Sorry I missed a letter...text should read Ideology and Utopia
    Meghan
    Unverified
    03/19/2026, 12:51 PM
    How would you suggest navigating a situation in which a patron tries to pull another patron into the misinformed conversation? Or how to navigate the conversation knowing that they were just trying to push that information onto other patrons? We know how to handle the situation as professionals, but it's hard to navigate it when there's a third party involuntarily involved
    Lucien KCPL
    Unverified
    03/19/2026, 12:53 PM
    if you get a moment, and you have info that can be a contradition, find a way to insert yourself into the convo. I got to bring up captain planet at one point to make another patron quit cornering another.
    Celia Hagey
    Unverified
    03/19/2026, 12:52 PM
    What to do when patrons inherently don't trust sources like journal articles ("they are all written by people who are biased to the other viewpoint")
    Eva
    Unverified
    03/19/2026, 12:52 PM
    I like to start by commending the patron for seeking factual information and reminding them that new discoveries are made daily.
    Mandi
    Unverified
    03/19/2026, 12:53 PM
    i love xkcd's lucky 10,000 comic on this https://xkcd.com/1053/
    Meghan
    Unverified
    03/19/2026, 12:53 PM
    This is excellent!
    Louisa V
    Unverified
    03/19/2026, 12:52 PM
    Thank you for a wonderful webinar. A LOT of great tips, takeaways and resources. 
    Rachel
    Unverified
    03/19/2026, 12:53 PM

        Meghan Go to message
        How would you suggest navigating a situation in which a patron tries to pull another patron into the misinformed conversation? Or how to navigate the conversation knowing that they were just trying to push that information onto other patrons? We know how to handle the situation as professionals, but it's hard to navigate it when there's a third party involuntarily involved

    This.
    Chery
    Unverified
    03/19/2026, 12:53 PM
    Some good resources I recommended when I taught a public class about combating mis/dis/mal information:
    Carpenter, Perry (2025). FAIK: A practical guide to living in a world of deepfakes, disinformation, and AI-generated Deceptions. John Wiley & Sons, Inc.
    Caulfield, Mike, & Wineburg, Sam (2023). Verified: How to think straight, get duped less, and make better decisions about what to believe online. University of Chicago Press.
    Otis, Cindy L. (2020). True or False: A CIA analyst’s guide to spotting fake news. Feiwel & Friends.
    Marie Bayer
    Unverified
    03/19/2026, 12:53 PM
    👍
    Marie Bayer
    Unverified
    03/19/2026, 12:54 PM
    Thanks for all of the useful resources.  Great webinar.
    Denise
    Unverified
    03/19/2026, 12:54 PM
    I have a question on one of the resources suggested. Which face is real?  It is interesting BUT I wonder has AI gotten better since this poster set. I wonder if it AI is still making those same mistakes when creating people, or if it has gotten to the point that you just cannot tell. It might be that training people to believe they can find the error might not be good in the long run.
    Stacey Wedlake
    Unverified
    03/19/2026, 12:56 PM
    Hi Denise, great question! Although there are tells, I hope a takeaway is that it's really difficult - especially if you are going fast on your phone. REally, the point is to fail
    Nancy Voth
    Unverified
    03/19/2026, 12:54 PM
    as long as you reaffirm they are welcome at any time to further research the topic and that you will always be willing to provide them with any resources you have in the Library to learn more...basically keeping the neutral approach and continuous invitation in case they one day decide to take you up on it.
    Licia
    Unverified
    03/19/2026, 12:55 PM
    thank you so much!
    Emma Stewart, PLS
    Unverified
    03/19/2026, 12:55 PM
    For grappling with science and health misinformation, I recommend the resources from Science Up First, a Canadian campaign: https://scienceupfirst.com/
    Annie
    Unverified
    03/19/2026, 12:55 PM
    I almost flying-tackled a library aide who tried to butt into my reference interview with a student researching essential oils.
    Megan B
    Unverified
    03/19/2026, 12:56 PM
    At least the student was doing their research!!
    Alessandra
    Unverified
    03/19/2026, 12:56 PM
    I heard once to replace the word "AI" in a statement with "advanced statistical methods" because that's really what AI is. For example "advanced statistical methods helps medical professionals detect cancer screenings in x-rays" seems plausible, but "advanced statistical methods created this drawing from thin air" does not
    Meghan
    Unverified
    03/19/2026, 12:56 PM
    Thank you!!!
    g.w.
    Unverified
    03/19/2026, 12:56 PM
    Thank you!  Great webinar.
    Angela Citizen-Payne
    Unverified
    03/19/2026, 12:56 PM
    Thank you!
    Puck Malamud
    Unverified
    03/19/2026, 12:56 PM
    Thakn you!
    wren p
    Unverified
    03/19/2026, 12:56 PM
    Thanks for the great webinar!
    Lucien KCPL
    Unverified
    03/19/2026, 12:56 PM
    thanks!
    Sarah
    Unverified
    03/19/2026, 12:56 PM
    Thank you! This was great!!
    Cassie Rochmis
    Unverified
    03/19/2026, 12:56 PM
    Thank you!! This was so informative
    Ashley Glover
    Unverified
    03/19/2026, 12:56 PM
    Great presentation, thank you!
    Taylor Evans
    Unverified
    03/19/2026, 12:56 PM
    Thank you!!
    Beatrice Ampadu
    Unverified
    03/19/2026, 12:56 PM
    Thank you!
    Andrea Galbraith
    Unverified
    03/19/2026, 12:56 PM
    Thanks so much!
    SD
    Sandy Davis03/19/2026, 12:56 PM
    Thank you all.
    Markeisia
    Unverified
    03/19/2026, 12:56 PM
    Thank you!
    Ann McIntire
    Unverified
    03/19/2026, 12:56 PM
    Thanks for a great webinar!
    Hannah M
    Unverified
    03/19/2026, 12:56 PM
    thank you ! from fl :) !
    David (he/him)
    Unverified
    03/19/2026, 12:56 PM
    Thanks very much! Great content!
    Alenka (they/them)
    Unverified
    03/19/2026, 12:56 PM
    Thank you!
    Mandi
    Unverified
    03/19/2026, 12:57 PM
    this has been a great webinar, thank you all so much!! and thanks to folks in the chat for sharing resources as well <3
    Valerie Hoffmann
    Unverified
    03/19/2026, 12:57 PM
    Thanks!
    Emily
    Unverified
    03/19/2026, 12:57 PM
    Thank you!
    UO
    Uche Ohia03/19/2026, 12:57 PM
    Thank you!
    Megan B
    Unverified
    03/19/2026, 12:57 PM
    Thanks so much. :)
    Chris
    Unverified
    03/19/2026, 12:57 PM
    Thanks!
    KW
    Karyn Witt03/19/2026, 12:57 PM
    Many thanks!
    Angela Porcelli
    Unverified
    03/19/2026, 12:57 PM
    Thank you!
    Nancy Voth
    Unverified
    03/19/2026, 12:57 PM
    thank you for the resources and tips and wonderful to share space with all of you!
    Zola Mumford
    Unverified
    03/19/2026, 12:57 PM
    Thank you all very much!
    Chery
    Unverified
    03/19/2026, 12:57 PM
    Thank you!
    WJ Support
    Unverified
    03/19/2026, 12:57 PM

    View the event page for this webinar, where you can access the slide deck and resources. The recording will also be posted in the next 48 hours.
    https://www.webjunction.org/events/webjunction/misinformation-patron-interactions.html
    Kate
    Unverified
    03/19/2026, 12:57 PM
    Thank you! This has been super interesting.
    Loree Gubala
    Unverified
    03/19/2026, 12:57 PM
    Thanks for the wealth of information!
    KR
    Keitha Robinson03/19/2026, 12:57 PM
    Thank you Stacey and Kristen for a great webinar!
    Kelly
    Unverified
    03/19/2026, 12:57 PM
    Thank you -- this is a very relevant topic and the talk was excellent.
    Haley B.
    Unverified
    03/19/2026, 12:57 PM
    Thanks!!
    remy
    Unverified
    03/19/2026, 12:57 PM
    Thank you
    Olivia (sher/her)
    Unverified
    03/19/2026, 12:57 PM
    thank you very. much!!
    Kiana White
    Unverified
    03/19/2026, 12:57 PM
    thanks
    Laureen
    Unverified
    03/19/2026, 12:57 PM
    Thank you !
    Tara C
    Unverified
    03/19/2026, 12:57 PM
    Thank you!