Help / FAQ
Get answers to your most frequently asked questions.
Webinars are one-hour live online training events on hot topics in libraries. You watch and listen to the presentation over the internet, chat with the presenters and other attendees—all from the comfort of your desk. If you are unable to attend the live session—no problem! We record every presentation for you to watch at your convenience.
Our webinars are free and open to everyone; however, registration is required. You can find a schedule of upcoming webinars our Webinar Calendar. Our online events are offered through the WebEx web conferencing tool.
To attend a WebJunction webinar, click the registration link on any event listed on the Webinar Calendar. Expect to receive an email to confirm your registration, as well as an email the day before the webinar with login information.
- Instructions for joining the webinar will be emailed to you a registration confirmation email and the reminder email the day before the event. If you have not received an email, please check your Junk mail or Spam filter. If you do not find it, contact firstname.lastname@example.org.
- We encourage you to join at least 10 minutes prior to the event to make sure your browser and computer are properly set up to view the presentation. You can test your browser here: http://www.webex.com/lp/jointest/ or view OS and Browser Requirements. WebEx is now supported using mobile devices (download app on App Store or Google Play).
- WebEx recently added an option to join events using your browser, without installing plug-ins on your computer. Please note that chat and closed-captioning are not supported in the WebEx web browser app. To use these features, you will need to switch to the desktop app (above the three dots).
- When you log in from the main WebEx page, enter your name and your email address. Be sure this is typed accurately, as your name will appear to other attendees as you spell it there; and the email address is linked to your registration.
- If you encounter any difficulties viewing the slides, you can download a version of the slides from the session’s event page on WebJunction.
- If you and your colleagues would like to attend the session as a group, we encourage you to gather in a common place where you can view and listen to the presentation together. The recording can also be viewed in this manner and is a great way to bring colleagues into discussions around a common topic or project. See also Viewing Party Guide.
If you have any problems connecting to a WebJunction event hosted in WebEx, please contact WebEx by phone: 1-866-229-3239 and provide them with the unique event number listed in your email.
If you have technical support needs after entering the room, please post your technical support questions to the Chat panel, privately with WJ Support.
- You can listen to the session over your computer's speaker or headset.
- You can adjust the volume using your system's settings or using the Audio Broadcast window which usually hovers over the top left corner of your view. If you have a separate knob on your speakers or headset, make sure it is up all the way first.
- If you encounter audio issues, first try selecting the pause button in the Audio Broadcast window. Wait 30 seconds and click Play.
- You may need to reset your audio connection.
- Click on the small radio tower icon (above chat box).
- OR go to the Communicate menu (at the top of the screen) and select Audio Broadcast to refresh your connection.
If you hear an echo:
- Close one of the audio feeds to eliminate the echo.
- Press the "Escape" button on your keyboard OR Click the small "x" to close the extra window.
To join by Telephone:
- Under the "Communicate" menu at the top of the screen, select "Audio Conference" and follow the instructions on the screen OR click on the telephone icon under the participants list and you will be provided with the teleconference information on a pop-up.
- Dial the toll-free conference call number 877-668-4490. There are unique event and attendee numbers listed under the "Info" tab at the far left – top of your screen in the event or via the "Communicate" menu. The operator will ask for this information. Be sure to enter # following each command.
- You may need to "Leave the Audio Broadcast" or close the small Audio Broadcast pop-up window in order for the teleconference option to be available.
- Options for opening panels are in a series of icons at the bottom of the screen
- Panels can be opened or closed by clicking on icons, or by using the X in the individual panel.
- Hover over edge of panels to drag and resize.
WebJunction provides certificates of attendance to learners who register for and attend a WebJunction webinar. Certificates will be emailed to the address you used to attend the webinar within one week after the event. If you are hosting a cohort viewing of a webinar, please indicate this in the webinar registration question, "Are you registering on behalf of a cohort that will view the session together?" You will be contacted following the event with a request for additional information to provide certificates to these additional attendees.
Please note: Decisions about whether the event qualifies for CE or LEU credit are made by your local agency, not WebJunction.
Courses and Webinar Recordings
How do I find and take a course?
Self-paced courses and webinar recordings can be found in the WebJunction Course Catalog. To take a course or view a recording, you must first create a free account:
- click on the Log in link in the top right corner;
- follow the instructions under "Is this your first time here?"
Why do I have to log in to view a webinar recording?
By including the recordings in the Course Catalog, we are able to provide certificates of attendance for anyone who views a recording. There are still some older recordings only available through the WebJunction Webinar Recordings list, which includes listings and links for all past WebJunction events. Certificates are not provided for these recordings.
What is the WebJunction Course Catalog?
The WebJunction Course Catalog includes self-paced online courses and webinar recordings. Click on a category (Customer Service, for example) to see the available course titles and descriptions without an account. You will need to log in to enroll in a course.
How do I get into the courses?
- If you don’t have an account, follow instructions to complete and submit the New Account form.
- Confirm registration by responding to the confirmation email.
- Sign in to the WebJunction Course Catalog with your username and password.
- Find a course in the catalog that you’d like to take.
- Enroll in the course by clicking the “Enroll me” button
Where can I keep track of the courses I've enrolled in and the courses I've taken?
You can see the courses you are enrolled in on the My Courses page.
How long do I have to finish a course once I have enrolled?
There is no time limit to complete courses. You will have access to a course for as long as it remains available in the catalog.
What are the system requirements for WebJunction courses?
Self-paced courses may require some or all of the following:
- Operating System and Browser:
- Windows - Internet Explorer version 8 or higher, Firefox version 2 or higher, Google Chrome
- Mac - Firefox version 2 or higher, Safari version 3 or higher, Google Chrome
- Java version 6 (1.6.0) or higher
- Flash version 8 or higher
- Internet connection: No specific requirement, but learners on slow connections may experience delays loading video content
Any additional requirements for instructor-led training will be noted in the individual course description.
Where are the Skillsoft courses?
We have arranged a cooperative purchase on behalf of participating state libraries. Please check with your state library to see if they are participating and to receive instructions on how to access the Skillsoft courses.
How do I get my certificate of completion when I finish a course?
After completing the requirements of any of the self-paced courses or webinar recordings, you can print a certificate of completion from the course page. The Certificate of Completion link at the bottom of the page becomes available when you have met the course requirements for completion.
What are Continuing Education Units (CEUs)?
Continuing Education Units (CEUs) are a way to formally track non-credit coursework that contributes to professional development. CEUs are awarded by a variety of institutions and organizations, including universities and professional bodies. You will need to find out from your employer or certifying body what courses and learning activities they recognize as CEU eligible, and how they determine the number of units to award. Certificates of completion will indicate an average amount of time spent to cover the content.
How do I find courses that are designed specifically for library staff?
All courses and webinar recordings in the WebJunction Course Catalog focus are designed specifically for library staff, focusing on library-specific topics.
Certificates for Courses and Webinars
After completing the requirements of any of the self-paced courses or webinar recordings, you can print a certificate of completion from the course page. The Certificate of Completion link at the bottom of the page only becomes available when you have met the course requirements for completion.
WebJunction provides certificates of attendance to those who register for and attend any live WebJunction webinar. Certificates will be sent to the email address you used to attend the webinar within one week after the event. If you are hosting a cohort viewing of a webinar, please so indicate in the webinar registration question, "Are you registering on behalf of a cohort that will view the session together?" You will be contacted following the event with a request for additional information to provide certificates to these additional attendees.
Certificates for Webinar Recordings
Recordings of the most recent and most popular WebJunction webinars are available through the WebJunction Course Catalog, where a learner may print a certificate of attendance after viewing the recording. We do not offer certificates for viewing any older webinar recordings that are accessed outside the Course Catalog.
Please note: Decisions about whether the event qualifies for CE or LEU credit is made by your local agency, not by WebJunction.