Help / FAQ

Get answers to your most frequently asked questions.

Webinars

Webinars are one-hour live online training events on hot topics in libraries. You watch and listen to the presentation over the internet, chat with the presenters and other attendees—all from the comfort of your desk. And if you are unable to attend the live session—no problem! We archive every presentation and post it to WebJunction for you to watch at your convenience.

Our webinars are open to everyone; however, registration is required. You can find a schedule of upcoming webinars our Events Calendar. Most all of our online events take place using the WebEx web conferencing tool.

Webinar Registration

To attend a WebJunction webinar, click the registration link on any event listed on the Events Calendar. After filling out the registration form, you will receive an email to confirm your registration. You will also receive an email before the webinar with the login information you need to join the webinar on the day of the event.

Before you Attend

  • You will be emailed instructions for joining the webinar in both your confirmation email and the reminder email the day before the event. If you have not recieved an email, please check your Junk mail or Spam filter. If you do not find it, contact support@webjunction.org.
  • We encourage you to join at least 10 minutes prior to the event to make sure your browser and computer are properly set up to view the presentation. You can test your browser here: http://www.webex.com/lp/jointest/ or view OS and Browser Requirements. (At this time, the WebEx Event Center is not compatible with the iPad.)
  • When you log in from the main WebEx page, you enter your name and your email address. Be sure this is typed accurately, as your name will appear to other attendees as you spell it there; and the email address is linked to your registration.
  • If you encounter any difficulties viewing the slides, you can download a version of the slides from the session’s archive page on WebJunction. 
  • If you and your colleagues would like to attend the session as a group, we encourage you to gather in a common place where you can view and listen to the presentation together. The archive can also be viewed in this manner and is a great way to bring colleagues into discussions around a common topic or project. See also Viewing Party Guide.

WebEx Support

If you have any problems connecting to a WebJunction event hosted in WebEx, please contact WebEx by phone: 1-866-229-3239 and provide them with the unique event number listed in your email.

If you have technical support needs after entering the room, please post your technical support questions to the Q&A panel only. The Chat panel is reserved for questions and comments related to the presentation topic.

 

Audio Broadcast

  • You can listen to the session over your computer's speaker or headset.
  • You can adjust the volume using your system's settings or using the audio broadcast window which usually hovers over the top left corner of your view. If you have a separate knob on your speakers or headset, make sure it is up all the way first.

 

Audio Troubleshooting

  • If you encounter audio issues, first try selecting the pause button on your audio broadcast window. Wait 30 seconds and press play.
  • You may need to reset your audio connenction.
  • Click on the small radio tower icon (above chat box).

  • OR go to the Communicate menu (at the top of the screen) and select Audio Broadcast to refresh your connection.

 

If you hear an echo:

  • Close one of the audio feeds to eliminate the echo.
  • Press the “Escape” button on your keyboard OR Click the small “x” to close the extra window.

 

To join by Telephone:

  • Select "Audio Conference" on the "Communicate" tab then follow the instructions on the screen OR click on the telephone icon under the participants list and you will be provided with the teleconference information on a pop-up.

 

  • Dial the toll-free conference call number 877-668-4490. There are unique event and attendee numbers listed under the "Info" tab at the far left – top of your screen in the event or via the "Communicate" tab. The operator will ask for this information. Be sure to enter # following each command.
  • You may need to “Leave the Audio broadcast” or close the small Audio broadcast pop-up window in order for the teleconference option to be available.

 

Panel Customization

  • Panels can be opened or closed by clicking on the panel name at the top of the column, or by using the X in the individual panel.
  • Hover over edge of panels to drag and resize.

Webinar Certificates

WebJunction provides certificates of attendance to library staff who register for and attend any WebJunction webinar. Certificates will be emailed to the address you used to attend the webinar within one week after the event. If you are hosting a cohort viewing of a webinar, please indicate this in the webinar registration question, "Are you registering on behalf of a cohort that will view the session together?" You will be contacted following the event with a request for additional information.

Please note: Decisions about whether the event qualifies for CE or LEU credit is made by your local agency, not WebJunction.

 

Courses and Webinar Archives

How do I find and take a course?

Self-paced courses and webinar archives can be found in the WebJunction Course Catalog. To take a course or view an archive, you must first create a free account:

  • click on the Log in link in the top right corner;
  • follow the instructions under "Is this your first time here?"

Why do I have to log in to view a webinar archive?

By moving webinar archives to the Course Catalog where a login is required, we are able to provide certificates of attendance for anyone who views an archive. Note that there are still some older archives available only through the WebJunction Events Archive list, which includes listings and links for all past WebJunction archives. If you are not required to log in to view a particular archive, it means you will also not receive a certificate for viewing it.

But I already have a WebJunction account - why can't I use that?

In order to be able to offer courses free to all, the Course Catalog was built in a new learning management system that went live July 1, 2014. It is necessary to create a new account to access the new learning platform. If you had any type of WebJunction account prior to that date, that account is no longer in use, and you will need to create a new one.

Where is the course catalog on WebJunction?

The new WebJunction Course Catalog lists self-paced online courses and webinar archives. Click on a category (Customer Service, for example) to see the available course titles and descriptions without an account. You will need to log in to enroll in a course.

How do I get into the courses?

  1. If you don’t yet have an account, follow instructions to complete and submit the New Account form.
  2. Confirm registration by responding to the confirmation email.
  3. Sign in to WebJunction Courses with your username and password.
  4. Find a course in the catalog that you’d like to take.
  5. Enroll in the course by clicking the “Enroll me” button

Where can I keep track of the courses I've enrolled in and the courses I've taken?

You can see the courses you are enrolled in on the My Courses page.

How long do I have to finish a course once I have enrolled?

There is no time limit to complete courses once you have enrolled. You will have access to a course for as long as it remains available in our catalog.

What are the system requirements for WebJunction courses?

Self-paced courses may require some or all of the following:

  • Operating System & Browser:
    • Windows - Internet Explorer version 8 or higher, Firefox version 2 or higher, Google Chrome
    • Mac - Firefox version 2 or higher, Safari version 3 or higher, Google Chrome
  • Java version 6 (1.6.0) or higher
  • Flash version 8 or higher
  • Internet connection: No specific requirement, but learners on slow connections may experience delays loading video content

Any additional requirements for instructor-led training will be noted in the individual course description.

Where are the Skillsoft courses?

We no longer offer Skillsoft courses in our catalog, but we have arranged a cooperative purchase on behalf of a select number of state libraries. Please check with your state library to see if they are participating and to receive instructions on how to access the Skillsoft courses.

How do I get my certificate of completion when I finish a course?

After completing the requirements of any of the self-paced courses or webinar archives, you can print a certificate of completion from the course page. The Certificate of Completion link at the bottom of the page only becomes available when you have met the course requirements for completion. Some courses also offer the ability to print a certificate directly from inside the course activity.

What are Continuing Education Units (CEUs)?

Continuing Education Units (CEUs) are a way to formally track non-credit coursework that contributes to professional development. CEUs are awarded by a variety of institutions and organizations, including universities and professional bodies. You will need to find out from your employer or certifying body what courses and learning activities they recognize as CEU eligible, and how they determine the number of units to award. Certificates of completion will indicate an average amount of time spent to cover the content.

How do I find courses that are designed specifically for library staff?

All courses and webinar archives in the WebJunction Course Catalog focus are designed specifically for library staff, focusing on library-specific topics.

 

Certificates for Courses and Webinars

Course Certificates

After completing the requirements of any of the self-paced courses or webinar archives, you can print a certificate of completion from the course page. The Certificate of Completion link at the bottom of the page only becomes available when you have met the course requirements for completion. Some courses also offer the ability to print a certificate directly from inside the course activity.

Webinar Certificates

WebJunction provides certificates of attendance to those who register for and attend any live WebJunction webinar. Certificates will be sent to the email address you used to attend the webinar within one week after the event. If you are hosting a cohort viewing of a webinar, please so indicate in the webinar registration question, "Are you registering on behalf of a cohort that will view the session together?" You will be contacted following the event with a request for additional information.

Certificates for Webinar Archives

Archives of all recent and most popular WebJunction webinars are available through the WebJunction Course Catalog, where a viewer may print a certificate of attendance after viewing the recording. We do not offer certificates for viewing any older webinar archives that are available outside the course catalog. If you are not required to log in to view an archive, you will not receive a certificate for doing so.

Please note: Decisions about whether the event qualifies for CE or LEU credit is made by your local agency, not by WebJunction.