SEP 10

Growing Through Conflict: Healthy Workplace Communication

This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.

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We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves:

  • Actions that show you are really listening
  • Communication with people who are angry or upset in a way that their needs can be addressed and resolved
  • Knowing your own emotions and needs, and effective ways to express them

Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace.

Presented by: Anna Shelton, Project Coordinator, WebJunction

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Additional resources identified by WebJunction to address specific questions raised in the webinar

  • Davey, Liane. June 9, 2014. Harvard Business Review. Managing Two People Who Hate Each Other.
  • Approaching conflict with colleagues living with mental illness
    • Contact your local crisis line, which is for everyone – colleagues, family members, neighbors, as well as people living with mental illness. Dial 211 or visit to locate your nearest crisis line.
    • Substance Abuse and Mental Health Services Administration. January 2007. What a difference a friend makes: tools for supporting a friend you know is living with a mental illness in the recovery process
    • National Alliance on Mental Illness
    • Workplace Resources for Employers: Mental Health in the Workplace (pdf)
  • Conflict resolution training and professional conflict resolution specialists
    • To find skilled trainers who may be able to deliver in-person training, or to engage professional help for more complex conflicts, contact your local dispute resolution center or community mediation center. Find these organizations through an internet search on “dispute resolution center” with the name of your city, county, or state. As an example, here is a list of community mediation centers in Washington State.
  • Addressing issues of race in conflict


10 September 2015


3:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]