SEP 10

Growing Through Conflict: Healthy Workplace Communication

This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.

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We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves:

  • Actions that show you are really listening
  • Communication with people who are angry or upset in a way that their needs can be addressed and resolved
  • Knowing your own emotions and needs, and effective ways to express them

Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace.

Presented by: Anna Shelton, Project Coordinator, WebJunction

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10 September 2015


3:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]