DEC 12

Extreme Customer Service, Every Time

In this webinar, learn how to commit to library customer service that will create an experience beyond all patron expectations.

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Commitment to great customer service goes beyond “service with a smile.” It is a commitment to truly engage and communicate with patrons and to find ways to extend the experience above and beyond their expectations. Building on the success of the Darien Library, whose reputation is known internationally for providing “extreme customer service,” presenter Gretchen Caserotti will provide you with practical and actionable ideas that can help your library, whether small or large, commit to excellent customer service.

Presented by Gretchen Caserotti, director, Meridian Library District (ID), who has served from frontline librarian to policy maker, was trained at the Darien Library (CT) and was a 2010 Library Journal Mover & Shaker.

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12 December 2013


2:00 PM – 3:00 PM
Eastern Standard Time, North America [UTC -5]