Our personalities affect how we view and relate to the world. Each of us have different learning and communication styles, fears, insecurities and defense mechanisms. This presentation will provide you with the tools to recognize your own and others' differences and become more aware of how they affect your relationships with customers and co-workers.

Presented by: Melissa Powell, independent librarian, biblioease.com

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Archive viewing options:

Note: Members sponsored by their state library can earn a certificate of completion by viewing the archive through the WebJunction course catalog.

• View full Archive (combined archive of audio and slides)
• View slides (pdf)
  
• View chat (xls)

Additional Resources:

• Learner Guide for this webinar
• Communication and Customer Service on WebJunction
• May 31 webinar archive, Understanding Compassion Fatigue in Your Library
• Listen to Me Listen to You, Ann Kotzman & Mandy Kotzman
• Listen to Me Listen to You: A Step-by-Step Guide to Communications Skills Training, Mandy Kotzman
• How to Be a Help Instead of a Nuisance, Karen Wegela, PhD
• More on Myers-Briggs personality type indicator