OCT 19

Dealing with the Difficult Patrons

Archive and associated resources for October 19, 2010, webinar with Paul Signorelli and Maurice Coleman on dealing with difficult patrons.

This event has passed.

Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

Access Recording

  • View Recording (You will be prompted to login to our free Course Catalog.)

Webinar Attachments

Related Resources and Links


19 October 2010


2:00 PM – 3:00 PM
Eastern Daylight Time, North America [UTC -4]