An area for AskAway Illinois librarians to share ideas and materials. The group may also be used to post announcements about the cooperative.

**If you would like to post documents or participate in discussion please login to WebJunction Il and join the group.** http://www.askawayillinois.info

Please contact the Illinois State Library at oclc1@ilsos.net or 217-785-1532 for more information.

Technical Support:

Please contact QuestionPoint at 1-800-848-5800 or support@oclc.org

Staffing

• Chat schedule
• Public chat shifts that need additional staffing
• Academic chat shifts that need additional staffing
• Scheduling chat hours
• Requesting a substitute
• Answering follow up questions

Marketing

• AskAway logos
• FAQ posters
• Promotional posters
• Checklist for semester start

Participation information

• Facts about AskAway
• Steps to participation
• Pricing information
• Intent to participate form
• Participating Libraries

Training Information

• Additional Training Opportunities
• Best Practices
• AskAway Standards for Service
• Chat Monitoring Policies
• Follow up Policies

Advisory Committee