Mercy joined the WebJunction team in 2016. Her work has included a project to encourage cross-sector professional development in libraries, archives, and museums, and a training program that fostered connections between public libraries and Wikipedia. Mercy is currently the project coordinator for "Public Libraries Respond to the Opioid Crisis with Their Community," an IMLS-funded project that OCLC is leading in partnership with the Public Library Association. Mercy has spent her career managing projects in museum, library, and academic settings. Her work is informed by the belief that our cultural institutions must continue to evolve to serve and engage their communities. She has a B.A. in History from the University of Virginia and an M.A. in Museum Studies from the George Washington University.