Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.
Most Recently Added
Webinar / Last Modified: 14 January 2016
In this webinar, learn the "what" and "why" and "how" of idea management, and hear examples and lessons learned from Sno-Isle Libraries.
News / Last Modified: 10 December 2015
As individuals and communities react to conflict in the world, we're reminded of the ways in which libraries often serve as a sanctuary for those looking for physical or emotional safety. But unfortunately, even the committed and welcoming staff who ...
Webinar / Last Modified: 19 November 2015
This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.
Webinar / Last Modified: 18 November 2015
This webinar will explore the value of "Yes, and..." as it applies to policies and services at your library.
News / Last Modified: 17 November 2015
Before the webinar "Growing Through Conflict: Healthy Workplace Communication," was even over, the participants were already asking for more! WebJunction's own, Anna Shelton shared techniques and skills to approach conflict in our lives. Be...