Communication

communication

Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.

Most Recently Added

Civility Goes Viral: A New Approach for a New Era

 Webinar / Last Modified: 27 February 2017

This webinar presents Choose Civility, a community-wide initiative inviting respect, empathy, and consideration at every opportunity, and made available to libraries to implement locally.

Be Fearless: Public Speaking for Librarians

 Webinar / Last Modified: 25 January 2017

Join us for this webinar to learn some basic skills for preparing and delivering speeches, plus tips to manage your nervousness and make your library presentations more memorable.

Understanding Compassion Fatigue in Your Library

 Webinar / Last Modified: 30 December 2016

Archive and related resources for a webinar presented on May 31, 2012 by Linda Bruno on compassion fatigue and how it affects you and your working environment.