Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.

Most Recently Added

Libraries Build Community

 Webinar / Last Modified: 26 August 2014

Archive and associated resources for November 16, 2010, webinar with Chrystie Hill, Helene Blowers and Nancy Dowd on libraries and community building.

Social Learning with Libraries

 Webinar / Last Modified: 26 August 2014

Archive and related resources from June 16, 2009 webinar with Chrystie Hill on Social Learning with Libraries on WebJunction.

Morale Issues in Your Library

 Webinar / Last Modified: 25 August 2014

Archive and associated resources for December 2, 2010, session with Lori Reed and Maurice Coleman as part of Serving the 21st Century Patron 2010, online conference.

Conquer Fear at the Podium

 News / Last Modified: 09 July 2014

Many of us are asked to speak in public, either at our own library or at other venues, about the resources we have to offer and how we continue to be relevant in the age of Google. How many of us can claim that we never feel nervous, terrified, or un...

Telling the Library Story

 Webinar / Last Modified: 26 June 2014

Archive and related resources for a webinar presented on August 23 by Jamie LaRue which focuses on turning the evidence of our daily patron encounters into short, compelling, and memorable messages that build support.