Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.
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News / Last Modified: 23 November 2015
As individuals and communities react to conflict in the world, we're reminded of the ways in which libraries often serve as a sanctuary for those looking for physical or emotional safety. But unfortunately, even the committed and welcoming staff who ...
Webinar / Last Modified: 19 November 2015
This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.
Webinar / Last Modified: 18 November 2015
This webinar will explore the value of "Yes, and..." as it applies to policies and services at your library.
News / Last Modified: 17 November 2015
Before the webinar "Growing Through Conflict: Healthy Workplace Communication," was even over, the participants were already asking for more! WebJunction's own, Anna Shelton shared techniques and skills to approach conflict in our lives. Be...
News / Last Modified: 11 November 2015
The reference desk of a library is truly one of the most interesting of places. Through an October poll in Crossroads, we asked WebJunction members to share the most intersting patron questions they had received, and the response was amazing! While t...