Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.

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The Happy Secret to Better Libraries

 News / Last Modified: 14 May 2015

It feels safe to say that we can all benefit from a little more happiness in our lives, and to help those around us to do the same. In March, we were fortunate to have Sharon Morris from the Colorado State Library present the webinar, "The Pursu...

Library Spaces that Keep Customers Coming Back

 News / Last Modified: 03 February 2015

Our surroundings have a profound effect on us. Color, light, shapes ... small details can help us tune into our environment deeply, or make us shut down entirely. We know at an intuitive level that well-designed spaces not only make for better busine...