Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.

Most Recently Added

Know Thy Community: Tips for Rural Library Directors

 News / Last Modified: 03 October 2016

If the recent webinar Beyond the Job Description: Ten Practical Tips for the Rural Library Director could be summed up in one sentence, it might just be: "Make sure you know your community and that your community knows you."


Morale Issues in Your Library

 Webinar / Last Modified: 19 August 2016

Archive and associated resources for December 2, 2010, session with Lori Reed and Maurice Coleman as part of Serving the 21st Century Patron 2010, online conference.

The Power of Image: presenting with the brain in mind

 Webinar / Last Modified: 15 August 2016

This webinar archive, with Betha Gutsche, covers key concepts of strong visual communication and explore simple tips and tricks that will punch up your presentations and wake up your audience.