Communication

communication

Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.

Most Recently Added

Data that Jumps Off the Page

 Document / Last Modified: 14 July 2016

Try this exercise to sharpen your recognition of effective data visualization.

Updated Course: Dealing with Angry Patrons

 News / Last Modified: 06 June 2016

The WebJunction team recently refreshed the LibraryU course, Dealing with Angry Patrons. The course is free, on-demand and self-paced. Register and enroll today to learn to minimize conflict, defuse patron anger and identify the underlying issues of ...

3 Ways Libraries Can Channel Understanding in Confusing Times

 News / Last Modified: 26 May 2016

As individuals and communities react to conflict in the world, we're reminded of the ways in which libraries often serve as a sanctuary for those looking for physical or emotional safety. But unfortunately, even the committed and welcoming staff who ...