Communication

communication

Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.

Most Recently Added

Library Spaces that Keep Customers Coming Back

 News / Last Modified: 03 February 2015

Our surroundings have a profound effect on us. Color, light, shapes ... small details can help us tune into our environment deeply, or make us shut down entirely. We know at an intuitive level that well-designed spaces not only make for better busine...

Be Fearless: Public Speaking for Librarians

 Webinar / Last Modified: 12 September 2014

Join us for this webinar to learn some basic skills for preparing and delivering speeches, plus tips to manage your nervousness and make your library presentations more memorable.

Libraries Build Community

 Webinar / Last Modified: 26 August 2014

Archive and associated resources for November 16, 2010, webinar with Chrystie Hill, Helene Blowers and Nancy Dowd on libraries and community building.