Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.

Most Recently Added

Libraries Build Community

 Webinar / Last Modified: 09 July 2014

Archive and associated resources for November 16, 2010, webinar with Chrystie Hill, Helene Blowers and Nancy Dowd on libraries and community building.

Conquer Fear at the Podium

 News / Last Modified: 09 July 2014

Many of us are asked to speak in public, either at our own library or at other venues, about the resources we have to offer and how we continue to be relevant in the age of Google. How many of us can claim that we never feel nervous, terrified, or un...

Telling the Library Story

 Webinar / Last Modified: 26 June 2014

Archive and related resources for a webinar presented on August 23 by Jamie LaRue which focuses on turning the evidence of our daily patron encounters into short, compelling, and memorable messages that build support.

That's Not What I Said!: Foundations of Interpersonal Communication

 Webinar / Last Modified: 26 June 2014

Archive and related resources for a webinar presented on June 19, 2012 by Melissa Powell exploring the different learning and communication styles, fears, insecurities and defense mechanisms that define interpersonal communication.

The Power of Image: presenting with the brain in mind

 Webinar / Last Modified: 26 June 2014

This webinar archive, with Betha Gutsche, covers key concepts of strong visual communication and explore simple tips and tricks that will punch up your presentations and wake up your audience.