Understanding all the subtleties of communication can be especially complex in the library environment. Whether communicating with staff or patrons, the varied means of communication can include verbal, non-verbal, written, or communicating through presentations. Improving listening skills or effectively interpreting queues through body language can help us in our work. Explore topics addressing communication skills and means.
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News / Last Modified: 26 May 2016
As individuals and communities react to conflict in the world, we're reminded of the ways in which libraries often serve as a sanctuary for those looking for physical or emotional safety. But unfortunately, even the committed and welcoming staff who ...
News / Last Modified: 20 May 2016
The WebJunction team recently refreshed the LibraryU course, Dealing with Angry Patrons. The course is free, on-demand and self-paced. Register and enroll today to learn to minimize conflict, defuse patron anger and identify the underlying issues of ...
Webinar / Last Modified: 03 May 2016
In this webinar, learn what it means to develop a healthy organizational culture, based on the concepts of organizational citizenship behavior.
News / Last Modified: 29 March 2016
This week Christa Werle, Public Services Project Manager, Sno-Isle Libraries (WA), presented the enlightening webinar Purposeful Innovation: Idea Management for Libraries. Werle outlined the need for building a collaborative, transparent framework to...
Webinar / Last Modified: 15 March 2016
In this webinar, learn the what, why, and how of idea management, and hear examples and lessons learned from Sno-Isle Libraries.