Staying Committed to Great Customer Service When Your Library Is in Chaos
Archive and associated resources for December 1, 2010 webinar with Pat Wagner focused on maintaining good customer service under stress.
This event has passed.
How will you keep calm, happy, energized, and interested even when otherwise good people are having bad days? Learn to find and stay in your best performance state, regardless of the behavior of coworkers and library users. Pat Wagner will cover topics including library customer service goals, four steps to managing workplace stress even on a busy day, why taking responsibility and making hard choices can actually make you feel better, and knowing when other people’s actions are mirroring your attitude.
- View Slides (pdf)
Related Resources and Links
- Contacting Pat
- pat2pattern: twitter
- Pat Wagner: LinkedIn
- Pat Wagner: Facebook
- librarything: PatternResearch
- The new peoplemaking by Virginia Satir
- Learned Optimism by Martin Seligman
- Also shared in chat:
01 December 2010
2:00 PM – 3:00 PM
Eastern Standard Time, North America [UTC -5]