Impact Survey: Understand Your Community’s Technology Needs

A webinar about the Impact Survey, an online tool that allows libraries to find out how their community benefits from free access to computers and the internet.

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The newly updated and recently launched Impact Survey is a full-service online survey tool designed for public library staff to understand community use of library technology services and how to improve those services. The Impact Survey evolved from the 2009 Opportunity for All study and makes the complex job of surveying patrons easy and fast at no cost to library staff (Note: There is now a small subscription fee for Impact Survey).

Collecting patron-level data on library technology use is tremendously beneficial to public libraries. Understanding your community’s unique technology needs is essential to providing patrons with useful technology services. Join us to learn how library staff can implement the Impact Survey and use the survey results to:

  1. Inform smart internal planning, strategy, and resource allocation
  2. Use local facts and figures to support advocacy and fundraising efforts when communicating with local decision makers and other stakeholders
  3. Improve their ranking with the Edge and other evaluation metrics
  4. Better serve their communities

Presented by: Samantha Becker, Research Manager for the U.S. Impact Study at the University of Washington Information School, and Maggie Buckholz, Library Director, Burlington Public Library, WA.

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05 September 2013


2:00 PM – 3:00 PM
Eastern Daylight Time, North America [UTC -4]