>> I'm going to pass the ball on over and have our colleague Sharon Streams get us started. Welcome Sharon. >> Sharon: Hello, everyone. Kendra Morgan is just getting the slides up and running, so welcome to the OCLC virtual town hall on libraries and the COVID-19 crisis. I know everybody is still joining us over at YouTube as well, but we're really excited to be with you today. I'm director of the WebJunction program at OCLC, and idles like to introduce our panelists for today. Which include Ashley Cooksey, who is a school library media specialist, consultant and adjunct instructor at the University of central Arkansas. We have Kendra Jones, who is deputy director at Timberland regional library in Washington state, we have Lauren Pressley, who is associate dean for research and learning services at the University of Washington libraries. Also in Washington state. My colleague, Kendra Morgan, who is senior program manager at WebJunction. And also my colleague, Rachel Frick, executive director for the OCLC research library partnership. And finally we have Bobbi Newman, who is a writer and consultant community engagement and outreach specialist with the national network of libraries of medicine in the greater Midwest region. So thank you panelists for joining us here today. I also want to welcome all of you, so for those of you who registered with WebEx in advance, here is a reflection of who all registered. We have a little over half who are coming from public libraries, and just under a third from academic libraries. And then we have a smattering of community college, school libraries, special libraries, and consortia and state regional, and national agencies and organizations. So we're really excited to have a mix of library types represented here, and this is what we really hope the conversation will reflect, the whole varieties of input. So I think as J.P. mentioned in her audio introduction, as you probably gleaned this is going to be a very interactive session. Anybody who comes to a WebJunction seminar knows we typically don't do a lecture for 60 minutes, instead it's more of a conversation. This is really going to be that. Our panelists are going to be contributing from their perspective, but we're going to have a lot of chat, some polls, and some questions for you, so we really are interested in your participation. For those who are able to do this and tweet simultaneously, you first of all you're amazing, but the #isOCLCCOVIDtownhall that will help us track that conversation. And we will be using for our polling, we will be using PollEv.com/oclc. So I'm going to give you a moment to go open another browser window and go to PollEv.com/oclc, that's the URL that's listed here on this slide. And then we are going to ask you, just a warm-up question, just to see how this goes. This is, where are you joining the session from today? Are you working from home, are you working in your library, or other place of work, which is open to whoever it is that you serve? Or your place of work, which is currently closed, or something that doesn't fit any of those categories? And we can take up to 700 responses, so if you get a message that says that you couldn't respond, that's why. So I think you are all like all of us are for the most part, which is working from home. And so I'm sure you have your various coworkers there with you of whether they're four-legged or two-legged. So we have just 1% thus far of a library or other organization that's open. Great. That's really helpful to know. So good job, that worked out really well with the polling. And we're going to be using that as we go through this event. So this event is here as -- it's again, we don't have answers of course, none of us do, but it's really for us to get together and share from our experiences. And I also wanted to bring this message to you that our president and CEO here at OCLC recorded for you for this event, and this is really helps to set the context of what our experience has been here at OCLC and what we are trying to do with this event today. So I will turn it over to Skip for about this three-minute video. >> Skip: No video] >> J.P. will need to pass the ball over to the control room for Trevor to push it. >> This is, you know, we always have to experiment, so this is our experiment. So everybody cross their fingers, if this works. >> Skip: Good morning, or afternoon, depending from where you're dialing in. I welcome all of you as we connect to share experiences and learn from one another. Sharing ideas and expertise is part of the DNA of libraries and librarians. It's an honor to serve you and facilitate sharing in this very important conversation. I'm grateful to our WebJunction and research library partnership teams for facilitating today. Because OCLC serves a global library community, I have been monitoring the COVID-19 outbreak since the start of the year when news was just starting to come out of China. We have acted early and extensively to protect the health and safety of our staff and our members across the world. This meant canceling conferences and meeting that we were so looking forward to. Curtailing business travel, and then transitioning all of our offices to a work from home environment. We're hearing from many of you as user l your institutions go through similar stages. There has been a five fold increase in access to WebJunction resources already. We know there are several surveys out there helping to gather information, and you've been contributing through local stories to our social media. Thank you for sharing those experiences. Like you, we are simultaneously reacting and adapting to the rapidly changing present, while also looking toward and planning for the still unknown future and our collective new normal, whatever that may be. While this pandemic will certainly have long lasting impact to how we live and work, there are things we can do now, it has been heartening to read the many ways that libraries are adapting to serve their communities. We have also been adapting various services and content partnerships to help. A special COVID-19 page on our website has the details. We all know now is the time to build on the strength of our collaborative networks among libraries. We'll need that more than ever going forward. This town hall is one example, our mission at OCLC is this -- what is known must be shared to make breakthroughs possible. We join you in sharing knowledge. The medical breakthroughs we need, the innovation, the development is all on the horizon. It's an honor to lead an organization like OCLC, committed to the service and advancement of that knowledge. We are deeply grateful for the opportunity to serve you, and your colleagues around the world, and also deeply grateful for the work you do in your communities. Our role today is to be here for you, our community. We understand that suddenly isolated from your collection and customers, connection is more important than everment we have this virtual room filled with hundreds of you gathered from across the miles and across all types of libraries. We are all gathered here today to share, to listen, and I hope you will leave this session feeling buoyed by the strong network of support that you have among your library peers and here at OCLC. >> Thank you, Skip. Now I'd like to turn it over to -- bring our panelists to the conversation. I'm just noting that the slide that I'm seeing is a catalog slide. But I'm going to get started with our round Robin questions. The first question that I'd like to ask is, I'm going to start with our library work with Kendra Jones at Timberland and Lauren Pressley at University of Washington. And I just -- both of them are from Washington state, which we have been in a shelter in place for one month already, and so I want to ask you what is the status of your library services today, and how did those changes evolve, and how were the decisions made? Let's start with Kendra Jones. >> Kendra J: This is Kendra. So the status of our library services today are that exempt staff are teleworking and providing all of online services that have always been available, though they have certainly been bolstered thanks in part to our vendors' generosity and because we have increased our budget in those ways. And we started like maybe the first two weeks that we were here, without everybody teleworking. So it really has evolved a lot to having maybe 10, 12 people doing all of that. And now to having about 99 people assigned to teleworking or what we're calling essential staff, so that would include our I.T., our payroll, our very important people, and our facilities staff. As far as what we provide to the public, it really is all online services. We don't even actually have a phone service up and running right now. We did add a chat service from our website, and we mostly have pivoted to focus our efforts on social media, virtual programs and services, which our staff have been doing an amazing job of, and luckily we have a really good relationship with our union actually, and that has made things a lot easier for us. I know that's not the case for everybody, but as a really large public library system, we're 27 libraries, we're very rural, it was important for that to be an easy transition, because our main focus is of course taking care of our staff and making sure they are safe as well as our patrons. The decisions were mostly made by our administrative team, which I am a part of. We -- when appropriate and when possible we did bring in of course more of our front line staff and other management staff. Though when we first closed, we did so sort of rapidly, and the first two weeks, not everybody was approved to telework. So that was a little tricky. And now more are. I would say that's really an overview I think of our services now. >> Sharon: Thanks, Kendra. And just a reminder for all of that Kendra is -- Timberland is a public library system. Let's go to Lauren to talk about the University library perspective. >> Lauren: Thank you. We're entering week seven of this week, and at this point our buildings are closed, and we're offering services remotely. Our research and learning librarians are offering virtual reference and consultation services, asynchronous and synchronous online workshops and continuing to engage with their departments. Catalogers and others have taken focus of collections to enable cataloging remotely. Staff have been participating in professional development, working on projects that we hadn't been able to prioritize while we were in the building, and proactively participating in projects that will enable a smooth transition once we're back in the library. Student employees have been participating in remote departmental work, or are contributing to a pool of remote projects colleagues across the libraries have created. For the first four weeks of this period, the job was primarily understanding what changes were coming, or what had just been announced, checking in on how staff were doing, and what they needed. Communicating through zoom meetings, website updates, email, and the adoption of new tools for our organization, like flag. The U.W. in the medicine followed public health agency guidelines, our community is supported by one of the strongest and advanced medical institutions in the world and we were able to give students maximum flexibility to stay home. As our sense of urgency increased, from the University and state leadership, we became more restrictive in our on-site services to moving to a fully remote environment before the end of exam. I can't overstate the work our dean and leadership team have put into messaging for our colleagues that our communication director has put into coordinate can the website, and the willingness of many throughout the organization to engage in more regular meetings to enable better communication, faster decision making, and to grow a better understanding of how staff across the organization are doing. One of the first things our dean did was establish a COVID-19 task force, so staff members across the library were responsible for different services. This group met in person once before people began working remotely and has met weekly through zoom since then. We also established a list serve for questions. Due to the establishment of this task force, these questions could be quickly answered and provided a foundation for our website's frequently asked questions. Now that we're a bit more established in this way of working and stable in the stay home, stay healthy order we're relying on traditional structures to communicate and make decisions. So that task force enabled a much faster approach that was necessary in those initial days. Today it feels like we've passed through that adrenaline-driven, high-stakes phase and are operating in a more stable remote environment. It's not easy, though. We know colleagues are juggling a lot in their personal lives and are trying to figure out how to operate in this environment and we're continue to remind each other of the importance of flexibility and kindness with each other and with ourselves. >> Sharon: Thanks so much, Lauren. Now I'm going to turn it over to Bobbi and Ashley, who you don't -- are working in a library currently, but you work with libraries, you're consultants, you're teachers. So I want to ask about what's the status of your teaching and your consultant simultaneously and how have you adapted to this new environment? Let's start with Bobbi. >> Bobbi: Thank you. My office for the national network of libraries of medicine is housed in the harden library for the health sciences at the University of Iowa. But we are not involved in providing services on campus in that way. But I do want to do a shout out to our administration team at the University of Iowa libraries, I think they've been handling this really well. We have a weekly chat session with our University librarian that is really great for people to come together and share what they're doing and what we've done all week, and keep us feeling like a team. So I really appreciate that. In the Gmr office I think there's about 10 of us, and most of our work can be done remotely anyway. So we've been using Skype to chat while we're not in the office for -- gosh, going on four years now, and I'm particularly impressed with our interim associate director, Derek Johnson, who is leading the office with a real sense of compassion. Right now a lot of us appreciate as everybody knows, there's some real challenges to shifting how we're working. The things I'm seeing as far as change in teaching and training is that there's been an increase in demand for those things right now. Like many of you, I have heard that there are people who can work from home as long as there is work to be done, that includes taking webinars and training. Personally I've been working really hard to get some new last-minute webinars set up directly in response to the COVID-19 crisis, our webinars are usually planned out months in advance, and so I've got three scheduled before the end of the month that I'm really proud of. And I think two, like many of you, I've seen an increase in my email. So that has been a new challenge to add into the way things are going. I think that sums it up. >> Sharon: Thanks, Bobbi. And Ashley? >> Ashley: Hi, this is Ashley, and I have been a school librarian for many years and now work in a more consultant role. To speak to that, many of our professional developments for educators in person have been canceled and I have also seen an increase in email requests, essentially to host webinars or to video record some tutorials for educators and for school librarians. Right now many of our schools if not most or all of our schools are closed. Here in Arkansas we closed the week of march 16th. Which was the week before our spring break. During that time, the governor extended our closure time to an additional week, and that will end April 6th, announced we would continue distance learning through the remained I of the school year. So the closure of the schools also meant closure of libraries as well. And many schools have actually been working with distance education, remote learning in an online environment. School librarians at this time are providing support for faculty, staff, and even students, sharing and cure rating resources for educators, teaching online, either stand-alone sessions, special events, or pop-in lessons. We're also leading webinars and creating tutorials, and providing a place for our faculty and staff to go for social and emotional support, a social space, and continue connections, which is very important for our students right now to have that space, just to connect and to stay together, even if it is just virtually. So that we can make sure our emotional support of our students is still up. We've been able to connect with public libraries and organizations, publishers have been very gracious in providing support for our libraries to allow learning through virtual books, E-books and even providing some audio books in a space where we can listen to authors read their own books on Instagram, I'm impressed with the way our communities are also -- all types of libraries have come together during this time to support our students. >> Sharon: Thanks so much, Ashley. Thanks for that discussion. And boy, it's been wonderful to see all of the chat comments of everybody weighing in what's happening at your end. If you have questions for the panelists, you can also post them to chat, we're going to pause for some questions in just a little bit. But first we would like to go to another poll question. So let's move to that. This question is a multiple choice. But we ask you to limit -- to select up to three of the following services that your library or agency is currently providing to your user community. And if you want to elaborate on what those services are, you can post that into chat.And we are limited to the 700 responses, so if you hit that wall, then just know that's what's happened. It looks like extending online renewals is definitely a big one. And still processing new library cards online or phone, adding additional virtual programming, and expanding it, virtual help. And the wi-fi issue. We don't have -- maybe 1% -- delivering collection items to patrons. But some curbside pickup. Cool. And we see the responses coming in over chat also. Great. So any questions -- I'm sorry, I know I kind of -- the chat is blasting by because I said you can comment about the panel. But let's see if there were any questions, anybody -- did you catch any J.P.? >> Jennifer: Ing there was a question people are asking about cataloging. Cataloging new materials. >> Sharon: Does any one of our panelists have a response to that? >> Kendra J.: We actually don't have a lot of our staff who are doing cataloging working right now. But those that are, are mostly focusing on digital materials, and we're not really cataloging a whole lot of new stuff. So anything that has already been delivered to our library are collection services director has been going into the library periodically to receive those and to do a very small amount of cataloging. But basically all physical materials are like frozen for the moment. So we just don't have a place to send them, so we're not ordering anything, our selectors are building carts but we aren't really cataloging anything. >> Lauren: I can speak up for the University perspective. We've had some colleagues who before they left campus took photos to capture some content to at least get started on some cataloging of physical materials in the building, but also we have shifted a lot of our resources as well. >> Sharon: That's great. There was another question from a participant that -- for Ashley specifically, which is how you connected with publishers. >> Ashley: This is Ashley. And I believe most of the connection happened via social media as we began to transition to online teaching. And many schools -- we would not be able to get books into test test test hands of our students. So on social media many librarians posting and asking about copyright and what was allowed and what was not allowed in a digital learning environment. Especially for read aloud or story time. And publishers responded by adapting some of their copyright policies to allow for a temporary altered policy for educators to be able to read aloud a story or a book from specified publishers that is on a closed platform. Such as Google Classroom or Canvas where students have to log into their school account in order to access materials. So they're generally not supposed to be posted publicly and if they are, only for a short amount of time. Each publisher is a little bit different, and there is a condition an article from school library journal that chronicles some of this information. And I can -- it looks like the link is already in the chat over there, the kind of tells a little bit about how the publishers have adapted. Each publisher is a little bit different, and includes Simon and Schuster, Harper Collins, children's books, McMillian, also brown youngers and there's also a whole host of publishers that have agreed to [indiscernible] for educators. >> Sharon: That was helpful. Very serendipitous that someone also posted in that school library journal link. So thank you so much to you both. I'm getting -- there's an interesting -- I want to highlight one comment that came in which was thank you to those public libraries expanding wi-fi to parking lots, removing passwords, for example, my newly remote college student appreciated it, especially in a state with broad band access concerns. So I think these partnerships across library types are really great to see. Some questions that might -- other participants have, one is curiosity about the libraries doing curbside pickup. What has been the most difficult part about that. >> Jennifer: I know I see other folks are asking how libraries decided not to continue with curbside pickup. And from what I've seen is when the different stay in place orders have come, libraries have often decided that that includes that sort of connection as well. So I don't know if any of the panelists have heard other experiences with that. It might be good to hear a bit more. >> Bobbi: I can talk a little bit about what I've read. Especially with libraries who maybe tried to do curbside pickup and then canceled it. They often found patrons weren't following the directions, so they wanted to come up and return books, the person out there which violates the six feet rule, right? They wanted to talk and have an exchange, which we understand, and so the staff are being more exposed and the patrons are being more exposed to risk than they had initially thought. The other thing to keep in mind is that if you're doing this it requires PPE, Personal Protective Equipment, like a face mask or gloves, and if -- right now there's a shortage of that in the health care community, so a lot of libraries decided not to do that, and instead let our health care professionals have access to that, those items. And I've seen libraries donating stuff they had too. To health care places. >> Sharon: Thanks, Bobbi. There's also a question about how are you planning to serve users who have limited or no access to the internet? >> Kendra J.: I can say that as a public library, we -- and we're a rural public library, we actually currently do not have a plan for making sure we are delivering physical materials. And that is -- it's very unusual for us to say that, but it really is that we don't know enough about the safety of the materials, we don't want to put our staff, our patrons at risk, so we're focusing on anything that we can do to digitally. Though we're looking at possibly starting a phone service. It looks like we don't know, but that would be one way we could reach people who maybe have a phone access, but don't have virtual access. That may mean we redo the -- reup our mail-out service just for pay talons who are already enrolled. We wouldn't want to expand that service at this point, because again, we don't really know enough about this, and we just don't want to take a chance on passing the infection any more than that. So those are some of our plans so far, but beyond that, we are just being very cautious. >> Sharon: Thanks, Kendra. Another question is speaking of cautious, what type of protective measures for staff are you planning to enact once you reopen, for example, masks for staff and requiring patrons to wear masks or other protections? >> Kendra J.: We -- that's going to depend on supplies. We really do not want to take any supply from those people who actually really need that. So our plan so far for reopening, we don't actually have a totally fleshed-out plan. We anticipate the stay-at-home order could be extended here in Washington, so we're making a plan for what happens if we can't actually reopen our buildings. If we do, the thought right now is that it would be very limited access for patrons. Possibly only holds pickup, maybe allowing one computer with 15-minute station and it's got to be wiped down in between patrons. It's going to be really, really slow service. And any staff who are doing those services that front line service would absolutely have gloves, masks, anything that we can do. But if we can't provide those to our staff, we would not put them in that situation. >> Lauren: At the University of Washington, I -- it's hard to know exactly what the answer is going to be for us right now. Because we rely so much on what the local medical community is saying, and state government. And what we're hearing from our University administration. So I would anticipate that we'll plan for a variety of scenarios. And adapt to whatever that current information is. I also am assuming that rather than opening the doors and being open for business on a given day, we'll do sort of a slow open the way we do a slow closure, and slowly bring people back into the building to the extent we can safely. And that would include being open to patrons to the extent we do so safely as well. >> I would echo that again with the public libraries we'll also do a very slow open. Because the last thing we want especially with schools being out is people rushing to the public library and suddenly we're overwhelmed with people and we have large gatherings and that's not something that's great for this time. So definitely a slow open will happen for us too. >> Sharon: Thank you. And maybe we have just a moment for one more question before we move to the next section. It's Naomi asks, we've had mixed ideas about the national emergency library. Can someone please comment on the copyright challenges and pros and cons for this? I'm sorry if this is some much bigger question than a minute. >> Lauren: I can speak to that a little bit. We certainly pushed the news when it first came out, but as we've talked with faculty about their course reserves and content they need for classes, we're trying to remind them that it's not necessarily a stable set of resources. But if an author or publisher asked for something to be pulled it might not be there. It's challenging to know how well that communication is being heard and whether we need -- how much we need to enforce it, but we're pointing people to it with that caveat. >> Sharon: Okay. Thank you. Let's move on to our next question. The long-term implications. What do you see is the long-term implication for library services, staff can, and your community -- staffing, and your community? In -- sorry. What are you doing now to plan for the long-term? And I would like to start this one with Ashley Cooksey. Ashley? >> Ashley: Yes. So this is Ashley, and I can't speak to staffing, because most school libraries are staffed through administration, not through -- as a director of a library. School libraries are often only staffed by one person, if it's a larger school library you may find an aide or a supportive teacher, but I do hope that because we are moving to distance education and we are -- a lot of school libraries are being called upon to lead online learning and as a -- lean on online learning, I hope this opens administration eyes as well as even teachers to how difficult -- how different a school library can run with a certified school librarian versus those that are either do not have a school lie Briereery or -- library or staffed by someone who may not be certified or trained in the library profession many we provide so much to support and are a great resource to help alleviate stress on teachers, I'm hopeful this is an advocacy tool for library collaboration as well in working with your school librarian on planning and classroom lessons and activities, and that we can also build a bridge to community support and to even stronger partnerships with public libraries as well. Right now public libraries can help by supporting school libraries and providing digital book checkouts for virtual library cards for our students, if available. And even wireless access. I know that was mentioned earlier, leaving the wireless access on in many of our -- and many of our students do not have access to the internet and are relying on public wi-fi. The digital divide is great in our country, and it's making our students who were in the digital learning environment adapt. Many students are meeting at -- I saw a student yesterday outside McDonald's sitting on the sidewalk with his device. So he was able to catch up on homework. So being able to partner with our schools and like it was stated earlier, right now internet access is not a luxury. It's a necessity. >> Sharon: Amen to that. Lauren, talk about what's -- about this question from the University library's perspective. >> Lauren: Sure. We all know things are going to be different on the other side of this. Our enrollments will likely change, state budgets will likely be reduced, our endowments will see an impact. It's impossible to know what the differences are, and I'm personally planning for the worst, hoping for the best and anticipating something in the middle. Beyond these external factors, I can imagine a number of internal implications. For example, the University that I work at is a tricampus University located in three different cities. We're all much more zoom literate now as a result of this, and I anticipate it will be easier to have tricampus collaborations that don't rely on physical commuting to participate. We're also adopting new communication tools and I'm guessing we'll have a process when we return to assess which schools were useful and change be our work flows if there's something that clearly benefits libraries. I also guess we'll have some collections impact as well. We're prioritizing E-content while remote, but I've heard some colleagues comment that they see the usefulness of this going forward. We're also thinking more about open access content and talking with it -- with faculty about using it and planning for their courses, so I can anticipate this might enable more of an advocacy going forward. I would expect that we'll have people across campus who see that remote work can be helpful some of the time, and will both recognize that need and find ways to support that as employers, and as partners in teaching and learning. In the libraries we're changing the approach of some groups to more heavily emphasize remote practices. I can imagine a return to campus may continue focus remote practices. That will benefit students when they study abroad or elect to continue remote work in the future. At my institution we've seen the positive impact of strong and regular communication at all levels. I think leadership will continue to provide additional communication even once we return to normal. And I would expect our staff would be more likely to reach out to our communication director as we establish clearer pathways to do so during this process. Finally, I'm hopeful that a long-term implication will be that we all continue to extend flexibility and kind eness to our colleagues. We are getting a rare glimpse at all that people are juggling as they go through this experience, and many of these challenges continue to exist when we work on site, we just didn't see them. So I'm hopeful we'll continue to recognize the full experience of each colleague and be generous with each other working forward. >> Sharon: Thank you, Lauren. Kendra Jones, do you want to talk about this question from Timberland regional library's perspective? >> Kendra J.: Sure. So I know that certainly budget will be something that we'll have to deal with in the long term, but being funded by property taxes is going to be a while before we know what that will look like. So we're certainly talking about it, but not making any plans at this point. I saw some questions in the chat about SOPs, so I want to address that, that was part of what I was going to talk about anyway. That is sort of long-term, though it's future long-term. So we are already planning no in-person programming, no meeting room reservations, nothing that would cause any kind of a gathering through the end of June, and I will anticipate that will be extended. For summer library program, there is -- there are no summer library program performances happening in person. So everything has to be virtual or it doesn't happen. We will have book prizes still available for those who participate, I can see people in the chat talking about bean stark. We use that as well. Anybody who participants and is still looking for that prize we'll have our usual book prizes they can collect once we reopen and have that available, and they'll probably be into the fall, I would anticipate. That's a little bit about what we're doing. Our awesome district manager for youth services actually designed an entire contingency plan for our summer library program and I'm sure she would be happy to share that with folks if they're interested in that. So you can always contact me outside of this. The other things I think will be long-term are certainly that wi-fi, we will [indiscernible] ways to get more of the internet out to other places besides just our library. That's something I know has been discussed at the state level, and I'm sure we'll be involved in that somehow. I think our online services are going to continue to be more and more used, we'll be really focusing efforts on bolstering those, even more. We already have issued more than 900 library cards online library cards just since we started this march 13th. And that's pretty amazing. We also have our school E-card system, called my TRL and we've got about 15 districts already signed on to do that, and that basically allows all students access to our online databases. I can see that being expanded also. Probably pretty quickly as we anticipate that the next school year is going to be a lot of online learning as well. So some of those things I can definitely see happening, our partnerships being a deepened even more. As far as internal, I have been really excited about all of the virtual communication that we've been doing. I've heard from some of my library managers that they were a little nervous about different things, and now they -- that they've been forced to try and connect and do those things, they realize it's not as scary as they thought, and I think it's made for really amazing and robust communication across our district. Being very rural and spread out across five counties, communication has always been a challenge for us. And I think that if there's one good thing to say about this crisis, it has really brought us together in the way we communicate with each other, and I think we've formed some really great relationships and new communication styles. So that's a positive long-term impact for sure. Some of the other negatives are going to be our houseless folks, how we're going to continue to provide services to them, being that we don't have that physical space. We're looking at I know our senior population, things like that, I think they may be negatively impacted by a lack of library services and I'm not sure yet what we're going to do about that. I'm enjoying the comments, because there's some ideas I think we might steal. That's basically I think it for me. >> Sharon: Thanks, Kendra. I'll interject this quick question from one participant, which is, what is happening with mobile services at public libraries? >> Right now we have [indiscernible]. If the stay-at-home order is lifted, mobile services could be something, it is definitely something on our list we're exploring. We don't have any answers yet for how that might happen and we don't have an actual mobile services department. So I know we'll be looking a lot to our peers north of us in King County and Seattle who have more robust bookmobile systems in place to see what they're going to do, and we may copy some of that. I know that's something that's being thought of. The issues with mobile services and other outreach is that often times even if you're pulling up to a place and you have something you're only going to help one person at a time, there's going to be a big group that gathers. And it's hard to manage that, especially that we -- since we're not -- we do some amount of bouncing in public libraries, but we're not bouncers, it's not what we do. We aren't really skilled in making sure people follow the rules or enforce things that way all the time. So I think that's something we're going to have to get through as some talking points for people if we do outreach. Again. >> Sharon: Great. Thank you. And then now Bobbi? A question to you. You're talking, we can't hear you. >> Bobbi: How about now? >> Sharon: There you are. >> Bobbi: I was double muted. So since I'm not in a library providing direct service, but instead I spend a lot of time looking at what different libraries are doing, I want to talk a little bit about sort of big picture stuff. And I think the first thing I want to talk about is mental trauma, and as our patrons start to come back into our libraries to think. >> What they may have experienced during this time, separation anxiety might be an issue, both for children and parents, or children and caregivers who have been spending weeks with all their time with each other. I know it seems like everybody is ready for that to end, but I think we're going to learn that we have some long-lasting impacts from that. Just being outside and being around other people, being in proximity to other people could be a real issue. And so I think obviously health care professionals, of which I am not, but there are people talking about this in the coming weeks and months, and I think it's important that we pay attention, because it may mean we have to change how we're offering programs and services and things like that to accommodate some of the new anxieties and mental struggles we might develop as people, as human beings. I think too the other part of that is we need to be prepared for the mental trauma that library staff are experiencing, and I've read through a lot of the chats, both on YouTube and here about what libraries are currently doing, and where they're at, but I know some library staff in some systems have been reassigned to different types of work that they did not want to be doing and don't feel safe doing. But they feel like they have no choice because obviously they need a job and insurance. We have people who are -- while the library might be closed to the public, they're being forced to come into the building to work and don't feel safe doing that. That they don't have PPE, or -- and that -- if they do, they shouldn't be using it because it should be going to our health care professionals. That the buildings aren't being cleaned the way they should be, that the other staff members are too close to them, six feet. Those kind of things. And that ties into also the -- many of them feel they're being required to work in unsafe conditions, whether that's coming into the building like I just mentioned, there are also people whose libraries have opted to do curbside pickup, and I talked earlier about the ways in which that doesn't always work out the way you think. And that -- there's just a lot we don't know about how the virus is spread, and so maybe touching that trunk after somebody else did isn't the best plan. So we have staff who have been forced into working in unsafe conditions, and I think that's going to have a long-time consequence and fallout, both for the systems that did it, and the people that are working there, whether they decide to move on. I think the flip side of that is the fact that we've also been seeing happen from our peers and our colleagues and I apologize I should have grabbed the link to the vocational post on library -- in a library with a lead pipe, but it's really important that we don't allow our vocationals to pull us into doing something that while we feel is deeply important, for example, making sure people have books, the most important -- this is unprecedented, that the most important thing that we can do right now is to stay home, stay safe, and encourage our people to stay home and stay safe. I see a lot of people really looking at I think sidelined by this vocational all idea. The other thing is those of us who are able to work remotely have had some good experiences, mine personally, I think I mentioned my direct supervisor has been very understanding, but I have also seen a lot of posts from both managers and people that detail pretty extensive micromanaging of people who are working remotely. Including things like expecting somebody to be at the computer from 8:00 to 5:00, to provide a detailed list of what they're working on. Not only are we all working a new and unique condition at home, maybe hunched over a laptop at a table, really isn't something you should be doing for eight hours a day. But you might have challenges like family members in your house and that kind of thing. But I think also the idea that there's so much going on right now, it's hard to stop checking the news. Even those of us who are trying to be productive, sometimes aren't. So I think we're going to see a loot of long-term fallout in our profession from this. Both possibly as libraries are a desirable place to work and maybe more of that. So I think we need to be prepared for mental trauma from our staff as well. And then I think the other big picture thing we're going to see is the importance of the library as a community cornerstone. We all heard about -- we've all been talking about internet access and access to computers. In addition to providing wi-fi, often the libraries are where people go to file unemployment, or apply for jobs. Most libraries aren't open right now to allow that to happen. So I think it's going to highlight the importance of libraries and important in the ways we lead in the community. And I think that's something also we should be prepared for. So, yes, we closed our doors and sent staff home because that was the best and safest thing to do, and we led by example by encouraging people not to come out to pick up books and those kind of things. So now that we're all back out, how do we regroup, and relook at the library as a community cornerstone? And I think everybody that spoke before me talked about the way they think services are going to change, and I think all of those things are really important, and I agree with them. Yeah, I think that's it. >> Sharon: Thanks, Bobbi. Really great to get that high-level perspective. And we are going to have another round Robin in a little bit that is going to really focus more on that staff side of the issue, but really thank you for bringing up these really important considerations around staff mental health and well-being, and the -- and how that relates to vocational all, all really important as we grapple with this. And there have been questions coming in from the various audiences around what are libraries doing and planning for the budgeting, and advocacy in this situation? We have -- that which could be a wholly think town hall unto itself. You're welcome to weigh in on that one in the chat. But I think I'm going to move on to talk a little bit about what we've been doing here at OCLC research. Both the research library partnership and WebJunction have always done things in the virtual environment, we're pretty comfortable with it, we're experienced, but even with that being said, still, things are extremely different and for all of us. So we wanted to highlight the things that we have for you and your colleagues during this time, and how we're -- and what we have coming in the pipeline. First I'm going to turn it over to Rachel Frick, who is executive director of research library partnership. >> Rachel: Thanks, Sharon. And thanks to the panelists. It's been really great conversation. I've been really mesmerized by the chat, and thank you everyone for sharing. As Sharon said, I'm the executive director of the research library partnership and for some of you that might not know us, we're a transnational network of academic and research libraries supported by a combination of our partnership dues and coinvestment from OCLC. And our work supports mainly academic and research libraries as they evolve to meet today's challenges, providing them with connections, knowledge, and resources to plan with confidence. This work is shaped and influenced by our partners and grounded by our research activities here at OCLC. So our primary focus for our research, library partnership activities are around research support, unique and distinctive collections, resource sharing, and next generation metadata. And we look at these activities by learning together. As we learn together, this is -- I like to say our RLP process. And what I like about the way we learn together, I think it's a very powerful element of our program, through our live webinars and small group discussions, interest groups and collaborative research activities, we not only learn together, but we're able to tap the tacit knowledge and the wide range of expertise present in our partnership network. And when we do this, we yield a shared understanding and common vocabulary around key issues. We believe this common view helps increase adoption of good practice, creates better overall performance and catalyzes innovation in our community. When we actively learn together, we're not only increasing our understanding, but the process itself builds I think a trusted collegial relationship. So in my mind, the RLP is not just a learning network, it's also a trust network. And it was this aspect of the trust network that has really shown through over the course of the events of the past few weeks. A really great example of that is in our group called shares, our resource sharing network. Early in March our program manager began convening the script together about twice a week online, and we had robust participation for over a course of three weeks to share ideas, resources, and property coals -- protocols as the demand for resource sharing services, concerns over staff safety, and basically just the expectations about the changing work were rapidly in flux. It was really amazing to see this network in action and how they just kind of were there to support each other and help -- support each other not just in their work, but as people. And Dennis talks about this event of that he learned here on our hanging together blog post. Our other standing interest groups like our metadata managers and our resource support interest groups are also taking time out from their regular programs just to hold space and connect with our partners about how COVID-19 is affecting their work and changing their perspectives. For example, we hear a lot about how libraries are supporting the continuity of teaching and learning, but how are we supporting the continuity of research? The research support interest group is convening partner discussions right now on that topic, and we'll be sharing out about that soon. We are also continuing our regularly scheduled programming as we've heard, and we've seen in chat, there's a demand for professional development, and although our live webinars are for current RLP partners we have a wide variety of recorded webinars open to anyone located at the link you see here. Click it one more slide forward, Kendra, I'm sorry. Here we gob. Here's a couple of topics that we've had. We actually have a nice series around audio/visual materials, led by our program officer. So I really encourage you to go to the link you see there for our upcoming and past webinars. If you can pop to the next slide, that would be great. Because we are aware there's lots of professional development resources out there, we're working to cure rate a discrete list of online learning material around our most recent research publications. To help guide you and so you don't feel overwhelmed by endless lists of choices. We currently have webinars and reports in the discussion guide associated with our realities of research data management series, and we will be releasing discussion guides to accompany the other reports you see here on the slide. Our thinking behind these discussion guides is that we can help individuals dig into the research independently, but also to help managers facilitate discussions with their teams and help foster a team dynamic, which is extremely challenging now that we're working separately, but together. I noticed in the chat people are trying to identify things to do. These discussions guides I hope can help. We're calling them book clubs in a way, but help to dig into our research. But before my time is up, I really wanted to thank or partners in the research library partnership who have continued to support our work by contributing to our discussion groups and attending our online webinars. And also our RLP program officers, I work with a dynamic group of talented individuals who have really stepped up in the past couple days, I'm sure just like your colleagues and our libraries across the country and around the globe, that stepped up to the challenge of checking in and holding space for our network to connect not only as colleagues, but as humans which sometimes may be just as important as everything else. With that, if you can reach out -- if you want to reach out, email us or find us online, or on twitter. So with, that I'm going to hand the ball and the microphone over to my colleague Kendra Morgan. >> Kendra M.: Great. Thank you so much, Rachel. I really appreciate everyone being here today. My name is Kendra Morgan, and I am a senior program manager here with WebJunction. I'm going to spend a few minutes talking about how WebJunction can help to support you in your professional development interests, and needs. We know that many people are turning to online learning right now, which is why we wanted to share news about our WebJunction program. WebJunction is something that you can all take advantage of and it's accessible 24/7. WebJunction is a program of OCLC research, and is free and welcome to all libraries to use. Regardless of size, type, or location. And in addition to being supported by OCLC, WebJunction would also receives cooperative support with -- from 27 stately bring agencies to help make continuing education freely accessible. So we really like to think of WebJunction as the learning place for libraries. It's been our tag line for a long time. And at the core of the work is providing access to an online learning network which includes free professional development as well as our efforts and initiatives to scale learning and innovation for the field. So when we design projects, we're always mindful of how we can make as much of the content freely and broadly available to support the library community. And I'll share a couple of examples of what those projects look like. So for starters, to access WebJunction you can go to the URL, which is just wwww.webJunction.org. We update stories every week with new content, a lot of it coming from practitioners in the field. We also produce two live webinars each month, which spotlight emerging issues and new library innovations. We sometimes feature specialized subject matter experts from outside the field, but again, we really try to have library staff presenters to ground the material in real life experiences. Rounding out the rest of our core offerings are the regularly published articles I mentioned news and downloadable resources and we also have a newsletter called "Crossroads" that we send out electronically twice a month and we invite and resources from libraries as a way to spotlight success and spread that success to more libraries who can learn from experiences and adapt them for their own community. We highlight on challenges people saw and how they overcame those, so that we can all learn from those experiences and help strengthen our services to the community. I mentioned earlier that one of the things that we do is to scale learning and innovation, and in support of that, we often run large-scale national projects. Very often with the support of external grant funding. And this is all designed to help build skill and knowledge of library staff. So one example is project compass, which was offered in conjunction with the 2008 recession, and it was funded by the Institute of Museum and Library Services. And that helped library staff look at and navigate issues connected to patron needs around filing for unemployment and job seeking, as well as acknowledging the toll that work took on library staff, supporting patrons through their needs. We have seen some of that surfacing already with the COVID-19 outbreak and the challenge that Bobbi was referencing around mental health and the challenges that library staff feel. One of the terms that came up a lot when we were working on Project Compass is the importance of acknowledging compassion fatigue in jobs where you're working with the public who may be under stress themselves. We've also had projects focused on supporting healthy communities, such as public libraries respond to the opioid crisis with their communities, and we're currently running our project called improving access to civil legal justice through public libraries, in partnership with the legal services corporation. The key thing for any of these projects that we run is that the material becomes freely available for library staff to reuse and repurpose, they often have free webinars, resources that you can download, and we encourage you to explore the site so that you can learn more. So in terms of the professional development and continuing education for library staff that you can access on WebJunction, you'll find more than 320 topics in the course catalog, connected to everything from library management, advocacy, technology, interpersonal skills, you'll note that during Skip's welcome message he said we had seen more than 500% increase in use in the WebJunction course catalog in just a month as people have increasingly sought out online learning opportunities. So this is what you'll see when you go to the WebJunction WebJunction course catalog. It's just learn.webJunction.org, which you can also get to from the main site. And again, it's free access any time, anywhere. You can create a free account and get started. And we thought we'd do a quick poll, so if you go to the PollEv.com/oclc, we're curious to know how much professional development you have been engaging in during the pandemic. And this is important to note that there is no right or wrong answer. I can honestly say that mine right now is less than usual. We've had a ton of really important work that we've needed to address, but it's fantastic to see that a lot of you have been taking advantage of some of the online learning resources that are available, and spending time doing professional development. And we hope that you'll turn to WebJunction as one of those sources going forward. This is an example of a self-paced course that's in the WebJunction course catalog. This is one of our most popular courses, which is extreme customer service every time. And when you complete the course, you get a certificate of completion that you can use for continuing education credits if your organization accepts them, you'll always want to check with them first. And you'll take some time, explore the different courses, the webinar recordings, there's a big variety of topics available to help meet a variety of needs. And you can stay informed with "Crossroads" which is our newsletter. We'll post the link so you can get signed up to receive newspaper dates about what's happening, our new webinars and new content, and you can also follow us on social media. We really appreciate the work that we get to do and the library staff that help us bring their stories to a broader community, and we're always looking for ways to help share those stories. So you can also reach out to us at any time if you want to share your story. All right. I'll turn it back over to Sharon. >> Sharon: Thanks, Kendra. I'll just also mention a couple things in the chat, which is, yes, this event is being recorded, and will be shared. Yes, the chat will also be archived and shared. And yes, the links that you all have been sharing and we've been sharing in chat will be harvested and shared as well. So sharing is the word of the day. And we just have I thought I'd take a couple questions that might have come up since then. And I'll pull one up from earlier. It's sort of related to this, we are talking about things that we're doing to fill up your days, as you're working from home, but we had a question who actually gave a scenario of, we're under a statewide stay-at-home order, we do not have technology for all staff to use at home and several do not have access to the internet. Staff are being paid for regular scheduled hours, so what are things that they could be doing during their telecommute time? Or their work from home time. This is kind of a crowd source question for those who want to add to that. The other thing that -- comment I'd like to make is thank you again for all the -- both the questions and comments that you have put into chat. For anything that we might not be able to get to today, this is informing future programming that WebJunction and research library partnership and other parts of OCLC will look at how we might support working around those questions. And I'm just looking, I'm mesmerized by the chat as well. >> Kendra J.: I thought I'd add to that question. I saw somebody else did as well. At Timberland we decided those barriers might mean that some staff are not able to do telework, and that that has to be okay right now. This is an unprecedented time, we're not looking to make sure that staff are getting their 40 hours, 30 hours, whatever, in to the minute. We only have certain staff assigned to teleworking and we've told them do as much as you're able. If you're not able to do any more than the bare minimum, just check in once per day. But beyond that, we trust that they will do whatever they can do. And that might include some virtual programming, those kind es of things that are coming up in the chat. >> Sharon: Thank you. Any other comments to that question or general topic from the panelists? >> Lauren: I'll just follow up, we've been -- tried to be extremely flexible with what counts as work from home, and how to do so depending on what technology people have access to. So we've had a wide variety of practices from people who really are throwing themselves into work, because that's something they can control and make some -- make them get through this very well. We have other folks who might not have the tools who are being encouraged to think flexibly. So we have things like book clubs where people don't have a way to connect remotely, they can call in or report back later. We're encouraging different types of professional development that don't require technology as well as coming up with alternative types of projects. But the underlying message is to be extremely flexible and recognize everyone's situation is unique. >> Sharon: That's a great segue, Lauren, into our next round Robin panel question. This is around the topic of self-care. Which is, well, I should say a mantra that we have at work is take care of yourself and each other. So this is really a question on both of those levels. So you might be in a position to be supporting staff, or just being a supportive colleague, as well as your own self-care. So starting with Bobbi, who kicked us off a little bit earlier, how are you supporting staff and encouraging self-care? >> Bobbi: I think the biggest -- a couple big things to focus on are to get some exposure to nature every day. To encourage everyone to get away from their computer, up from their desk, to get outside. Take a walk. Or get up out, try to get some exposure to bird song, or the trees maybe starting to put buds on them, if you're in the Midwest like me. And getting that sunlight and that fresh air, I think we don't realize how much of that sometimes we just get passively going in and out of buildings except during our day. And trying to get -- yes, forest bathing. If you can safely do that, definitely recommend that. That can make a big difference, getting that vitamin D, that kind of thing. And taking some time, one of the things we've been doing in my office is stepping away, sort of in the middle of the day to do something that is not necessarily work related, one colleague has been repairing an old bicycle. I just take the dog for an extra long walk. Those kind of things to just give ourselves some space. And I think it's the really -- that's important, which leads into my second part, which is trying to practice compassion for yourself and for others. So I really recommend mindfulness, if you have not explored that. I actually took a course on it with the University last summer, and I was a little skeptical going in, so I understand that if anybody else is feeling that. But I have found that it really has helped me in the last, I don't know, nine months since I did that. There's some really great videos for you -- free YouTube videos on that, there's a lot of apps out there too that people -- I don't use one so I don't have any recommendations for those. Those kind of things. Part of that self compassion too is if you're not feeling productive, if you're not getting everything done you need to be doing, if you're not training for a marathon, if you're not inventing gravity, it's okay to not be doing those things. It's also okay to be spending all of your time playing video games, or cooking excessive amounts of baking, which is some of the things happening in my house. Sewing masks, that's something I've been doing as well. Then compassion for others, I think is important that we all might be responding to this a little bit differently. And to remember that maybe anger and frustration aren't directed at you and you're not the cause of it. Or people might be a little slow to respond to email or those kind of things, and try to remember that we're sort of all struggling right now. That would be it for me, I think. I see great things in the chat too. >> Sharon: Thanks, Bobbi. Ashley, is there anything else that you would add to what Bobbi offered? >> Ashley: Absolutely. Bobbi mentioned a couple of self-care apps which I use as well, that have free courses that you can do and for mediation, and mindfulness, one of them is Headspace and the other is Calm, and I'll add those to the chat as well. Both of those are free to educators, so you can unlock all levels if you are an educator. Yoga \with Adrianne YouTube channel is fantastic as well. I am in the middle of becoming a certified yoga jaw instructor so I try to connect daily. I've made it sort of a personal goal of mine to connect with at least four friends each week. Just to message and check in to see how they're doing. We have a weekly trivia, a social distancing trivia on YouTube, hosted by a friend which is fantastic. Anyone can join that. So it's just a great way to have a break as well as making sure that we encourage connections. And have a fun time with faculty and staff in the education world, right now I know many people are very stressed and just having a time where you can meet together just for fun, even if it's happy hour or just to check in, Tracy Chen from Vancouver, Washington, checks in with her faculty once a week as a school librarian. They meet and she put a twist on it, it's themed, so last week they dressed up for tiger king theme, and this week was the Netflix show "Schitt's Creek." Not only meeting to see each other, but also continuing to have that time where you can just provide a space for people to come and have a good time. And I will share the link to the virtual trivia in the chat as well as the apps I mentioned. >> Sharon: Thanks, Ashley. Kendra Jones, do you have any is additional ideas? >> Kendra J.: Sure. This is Kendra. Obviously, yes, we share funny videos, those fun things. I have close, like 250-300 staff across my district, so doing -- encouraging self-care has been a little bit different, and since half of our staff are not currently actively on work assignments, that is a little tricky as well. So what we've been doing is really focusing on the self-care part by making sure staff don't have to worry about their jobs. So we want to make sure that they can take care of themselves in whatever way they do that, and that is by making them feel secure in their employment. Because we do know they all have different issues and things that are happening in their lives, including child care, since our schools are all closed. So that's been the main thing, to let them take the time, so if they need to do that self-care in the middle of the day, that's great. We're not asking them to track their time, they aren't assigned to be at work at any given time. The other part is really encouraging each other, when somebody does need a break or says I'm going to go for a walk, they don't have to tell us that, but maybe they mention that and everybody celebrates that, yes, great, take care of yourself, enjoy the sunshine, those kinds of things paragraph we've been doing lots more -- We've been doing more virtual meetings, some are voluntary and just coffee chats, to say hello, see faces. Everybody misses each other. And we recently had almost all of our teleworking staff joined for a virtual meeting and we did a coworker show and tell. So little things like that are mostly what we've been doing to support staff and encourage self-care. We haven't been giving them the things they -- the yoga suggestions, things like that, we're letting staff identify what they need to do themselves and just celebrating anything they are doing. >> Sharon: Thanks, Kendra. And Lauren? >> Lauren: Thank you. I'm a big believer that in times of change it's important to meet more regularly. And I'm also a big believer that when you can't physically see each other it's critical to intentionally reach out more virtually. So -- in this environment I really think the I don't know is communication. To have regular meetings, mostly to check in and make sure people are doing okay, engage in informal spaces that develop with Microsoft Teams or whatever you're using. We're doing a lot with email messages to the broadest team, our dean is sending daily messages, I'm sending semi regular ones to my portfolio and we're actively sharing information for the website and blog updates. I think about affective communication and being transparent about what I'm experiencing, as a working parent or when I was going through my illness, to help build a sense we're all going through this together, in figuring out what remote work looks like, but also navigating our regular life at the same time. I also regularly mentioned that we can't expect normal levels of productivity in this moment. We know that, but I think sometimes it helps to hear that articulated by someone else, and given my role I can help legitimize that understanding. From where I sit, it's mostly been about communicating, being transparent and acknowledging we need that flexibility and kindness towards each other as well as ourselves. >> Sharon: All really great suggestions and there's been so many in chat about this as well. I think we've got a minute, a couple minutes for some final questions. One question that came in, I think it was from YouTube, any thoughts what unique needs that international students might have and what initiatives libraries can take to provide support to them. >> Lauren: I think there are a number of challenges unique to that situation. If the professor is planning class sessions that might put the class session at a time of day one might be sleeping. Copyright law varies and we found some resources faculty are assigning their students might be inexpensive here but expensive where students are. And our communication with faculty we're trying to communicate those things that we've noticed might be extra challenging and sort of help faculty think through it, but also working with colleagues across campus who are in faculty support role to help communicate those types issues. >> Sharon: Any other thoughts from those who might be working with students, international students? Or library users. So here's a question. We talked about self-care, all sorts of wonderful ideas for that. Today is a Monday. We have another week ahead of us, and so we always like to have everybody think about before they leave the webinar room, what's one thing they can do. So my question to you is, what is one thing you can do for yourself this week? And I -- you can put again your answer in chat, and I'll just do a lightning round of our -- of all of our panelists. Let's start with Lauren, what's one thing you'll do for yourself this week? >> Lauren: As I work in the main room of my house with my child sharing the kitchen table I have been giving myself permission to not do super housekeeping, but do a little bit of neatening up to feel better in the work space, and then my general self-care is to try not to key it a a big list. I have a tendency to accomplish a lot, but I have to recognize maybe that is not the time for that megalist. >> Sharon: Yes. I should mention, maybe I'm answering that, the previous question too, one of the things to -- that I'm trying to do with our staff is that we leave our overachiever nature behind for a while. And just take it -- take a steady pace. So thank you for modeling that with our -- with list making. Ashley, what about you? >> Ashley: This week I am a list maker as well, and I consciously made a choice yesterday to make my lists a little bit shorter than I normally do. So that I can ensure I am spending time outside every day just to breathe in some fresh air and not be cooped up inside my house sitting at my desk all day long. And to spend time, I've got alarms on my phone so I remember to get up and stretch and take some breaks. And bought myself some really nice tea so that I can have a hot cup of tea and just take regular breaks and not, again, like you said, trying to leave that over achiever self somewhere else. >> Sharon: Thanks, Ashley. Bobbi? >> Bobbi: I think I'm going to try to incorporate more exercise earlier in the day. A lot of times by the time I get to the end of the workday, I'm pretty exhausted between the things I'm trying to do and sitting at the computer. And I don't feel motivated necessarily to do yoga or go on a very long walk, but maybe that will become a lunchtime exercise for me. >> Sharon: I always know it's a danger zone when my body feels like it's in the shape of a chair from sitting in it for way too long. Kendra Jones, what about you? >> Kendra J.: You know, my work probably I enjoy it a little bit too much, so it's a little bit like self-care. I think I would have been panicking if we had not been allowed to work during this time, because I do really love it. But don't be like me. I really thrive on helping -- seeing what I can do to contribute to things, so I'm working on making masks this week, and that's going to feel good to be physically productive with something as well as doing some baking and also some playing video games and even though it's not very healthy, I'll probably be drinking some beer for some self-care today. Or this week, not today. >> Sharon: Thanks, Kendra. I think we've just hit about the bottom of the hour. Which is hitting the end of the -- of our time together. That flew by. So this was a fantastic event, we really appreciate all your feedback, as you leave the room, you will be presented with a survey that we would really appreciate that you could fill out. I know you've gotten a lot of surveys over this past month, but you can chalk that up to one of your activities this week. Something you can check off your list. So fill out that survey, we do really value that feedback. And that -- and then as I said, this recording will be posted as soon as available, and we'll be putting out other distillations and -- from this event. So thank you again, thank you to our panelists today, we've really appreciated your can perspective and I wish you all a safe and healthy and self-caring week.