>> I'm going to pass the ball
 on over and have our colleague
 Sharon Streams get us started.
 Welcome Sharon.
 >> Sharon: Hello, everyone.
 Kendra Morgan is just getting
 the slides up and running, so
 welcome to the OCLC virtual
 town hall on libraries and the
 COVID-19 crisis.  I know
 everybody is still joining us
 over at YouTube as well, but
 we're really excited to be with
 you today.  I'm director of the
 WebJunction program at OCLC,
 and idles like to introduce our
 panelists for today.  Which
 include Ashley Cooksey, who is
 a school library media
 specialist, consultant and
 adjunct instructor at the
 University of central Arkansas.
 We have Kendra Jones, who is
 deputy director at Timberland
 regional library in Washington
 state, we have Lauren Pressley,
 who is associate dean for
 research and learning services
 at the University of Washington
 libraries.  Also in Washington
 state.  My colleague, Kendra
 Morgan, who is senior program
 manager at WebJunction.  And
 also my colleague, Rachel
 Frick, executive director for
 the OCLC research library
 partnership.  And finally we
 have Bobbi Newman, who is a
 writer and consultant community
 engagement and outreach
 specialist with the national
 network of libraries of
 medicine in the greater Midwest
 region.  So thank you panelists
 for joining us here today.
     I also want to welcome all
 of you, so for those of you who
 registered with WebEx in
 advance, here is a reflection
 of who all registered.  We have
 a little over half who are
 coming from public libraries,
 and just under a third from
 academic libraries.  And then
 we have a smattering of
 community college, school
 libraries, special libraries,
 and consortia and state
 regional, and national agencies
 and organizations.  So we're
 really excited to have a mix of
 library types represented here,
 and this is what we really hope
 the conversation will reflect,
 the whole varieties of input.
     So I think as J.P.
 mentioned in her audio
 introduction, as you probably
 gleaned this is going to be a
 very interactive session.
 Anybody who comes to a
 WebJunction seminar knows we
 typically don't do a lecture
 for 60 minutes, instead it's
 more of a conversation.  This
 is really going to be that.
 Our panelists are going to be
 contributing from their
 perspective, but we're going to
 have a lot of chat, some polls,
 and some questions for you, so
 we really are interested in
 your participation.  For those
 who are able to do this and
 tweet simultaneously, you first
 of all you're amazing, but the
 #isOCLCCOVIDtownhall that will
 help us track that
 conversation.
     And we will be using for
 our polling, we will be using
 PollEv.com/oclc.  So I'm going
 to give you a moment to go open
 another browser window and go
 to PollEv.com/oclc, that's the
 URL that's listed here on this
 slide.
 And then we are going to ask
 you, just a warm-up question,
 just to see how this goes.
 This is, where are you joining
 the session from today?
 Are you working from home, are
 you working in your library, or
 other place of work, which is
 open to whoever it is that you
 serve?
 Or your place of work, which is
 currently closed, or something
 that doesn't fit any of those
 categories?
 And we can take up to 700
 responses, so if you get a
 message that says that you
 couldn't respond, that's why.
 So I think you are all like all
 of us are for the most part,
 which is working from home.
 And so I'm sure you have your
 various coworkers there with
 you of whether they're
 four-legged or two-legged.
 So we have just 1% thus far of
 a library or other organization
 that's open.
     Great.  That's really
 helpful to know.
 So good job, that worked out
 really well with the polling.
 And we're going to be using
 that as we go through this
 event.
     So this event is here as --
 it's again, we don't have
 answers of course, none of us
 do, but it's really for us to
 get together and share from our
 experiences.  And I also wanted
 to bring this message to you
 that our president and CEO here
 at OCLC recorded for you for
 this event, and this is really
 helps to set the context of
 what our experience has been
 here at OCLC and what we are
 trying to do with this event
 today.  So I will turn it over
 to Skip for about this
 three-minute video.
 >> Skip: No video]
 >> J.P. will need to pass the
 ball over to the control room
 for Trevor to push it.
 >> This is, you know, we always
 have to experiment, so this is
 our experiment.  So everybody
 cross their fingers, if this
 works.
 >> Skip: Good morning, or
 afternoon, depending from where
 you're dialing in.  I welcome
 all of you as we connect to
 share experiences and learn
 from one another.  Sharing
 ideas and expertise is part of
 the DNA of libraries and
 librarians.  It's an honor to
 serve you and facilitate
 sharing in this very important
 conversation.  I'm grateful to
 our WebJunction and research
 library partnership teams for
 facilitating today.  Because
 OCLC serves a global library
 community, I have been
 monitoring the COVID-19
 outbreak since the start of the
 year when news was just
 starting to come out of China.
 We have acted early and
 extensively to protect the
 health and safety of our staff
 and our members across the
 world.  This meant canceling
 conferences and meeting that we
 were so looking forward to.
 Curtailing business travel, and
 then transitioning all of our
 offices to a work from home
 environment.  We're hearing
 from many of you as user l your
 institutions go through similar
 stages.
     There has been a five fold
 increase in access to
 WebJunction resources already.
 We know there are several
 surveys out there helping to
 gather information, and you've
 been contributing through local
 stories to our social media.
 Thank you for sharing those
 experiences.  Like you, we are
 simultaneously reacting and
 adapting to the rapidly
 changing present, while also
 looking toward and planning for
 the still unknown future and
 our collective new normal,
 whatever that may be.  While
 this pandemic will certainly
 have long lasting impact to how
 we live and work, there are
 things we can do now, it has
 been heartening to read the
 many ways that libraries are
 adapting to serve their
 communities.  We have also been
 adapting various services and
 content partnerships to help.
 A special COVID-19 page on our
 website has the details.
     We all know now is the time
 to build on the strength of our
 collaborative networks among
 libraries.  We'll need that
 more than ever going forward.
 This town hall is one example,
 our mission at OCLC is this --
 what is known must be shared to
 make breakthroughs possible.
 We join you in sharing
 knowledge.  The medical
 breakthroughs we need, the
 innovation, the development is
 all on the horizon.  It's an
 honor to lead an organization
 like OCLC, committed to the
 service and advancement of that
 knowledge.  We are deeply
 grateful for the opportunity to
 serve you, and your colleagues
 around the world, and also
 deeply grateful for the work
 you do in your communities.
 Our role today is to be here
 for you, our community.  We
 understand that suddenly
 isolated from your collection
 and customers, connection is
 more important than everment we
 have this virtual room filled
 with hundreds of you gathered
 from across the miles and
 across all types of libraries.
 We are all gathered here today
 to share, to listen, and I hope
 you will leave this session
 feeling buoyed by the strong
 network of support that you
 have among your library peers
 and here at OCLC.
 >> Thank you, Skip.
     Now I'd like to turn it
 over to -- bring our panelists
 to the conversation.
 I'm just noting that the slide
 that I'm seeing is a catalog
 slide.  But I'm going to get
 started with our round Robin
 questions.
     The first question that I'd
 like to ask is, I'm going to
 start with our library work
 with Kendra Jones at Timberland
 and Lauren Pressley at
 University of Washington.  And
 I just -- both of them are from
 Washington state, which we have
 been in a shelter in place for
 one month already, and so I
 want to ask you what is the
 status of your library services
 today, and how did those
 changes evolve, and how were
 the decisions made?
 Let's start with Kendra Jones.
 >> Kendra J:   This is Kendra.
 So the status of our library
 services today are that exempt
 staff are teleworking and
 providing all of online
 services that have always been
 available, though they have
 certainly been bolstered thanks
 in part to our vendors'
 generosity and because we have
 increased our budget in those
 ways.  And we started like
 maybe the first two weeks that
 we were here, without everybody
 teleworking.  So it really has
 evolved a lot to having maybe
 10, 12 people doing all of
 that.  And now to having about
 99 people assigned to
 teleworking or what we're
 calling essential staff, so
 that would include our I.T.,
 our payroll, our very important
 people, and our facilities
 staff.  As far as what we
 provide to the public, it
 really is all online services.
 We don't even actually have a
 phone service up and running
 right now.  We did add a chat
 service from our website, and
 we mostly have pivoted to focus
 our efforts on social media,
 virtual programs and services,
 which our staff have been doing
 an amazing job of, and luckily
 we have a really good
 relationship with our union
 actually, and that has made
 things a lot easier for us.  I
 know that's not the case for
 everybody, but as a really
 large public library system,
 we're 27 libraries, we're very
 rural, it was important for
 that to be an easy transition,
 because our main focus is of
 course taking care of our staff
 and making sure they are safe
 as well as our patrons.
     The decisions were mostly
 made by our administrative
 team, which I am a part of.
 We -- when appropriate and when
 possible we did bring in of
 course more of our front line
 staff and other management
 staff.  Though when we first
 closed, we did so sort of
 rapidly, and the first two
 weeks, not everybody was
 approved to telework.  So that
 was a little tricky.  And now
 more are.
     I would say that's really
 an overview I think of our
 services now.
 >> Sharon: Thanks, Kendra.  And
 just a reminder for all of that
 Kendra is -- Timberland is a
 public library system.  Let's
 go to Lauren to talk about the
 University library perspective.
 >> Lauren: Thank you.  We're
 entering week seven of this
 week, and at this point our
 buildings are closed, and we're
 offering services remotely.
 Our research and learning
 librarians are offering virtual
 reference and consultation
 services, asynchronous and
 synchronous online workshops
 and continuing to engage with
 their departments.  Catalogers
 and others have taken focus of
 collections to enable
 cataloging remotely.  Staff
 have been participating in
 professional development,
 working on projects that we
 hadn't been able to prioritize
 while we were in the building,
 and proactively participating
 in projects that will enable a
 smooth transition once we're
 back in the library.
 Student employees have been
 participating in remote
 departmental work, or are
 contributing to a pool of
 remote projects colleagues
 across the libraries have
 created.
     For the first four weeks of
 this period, the job was
 primarily understanding what
 changes were coming, or what
 had just been announced,
 checking in on how staff were
 doing, and what they needed.
 Communicating through zoom
 meetings, website updates,
 email, and the adoption of new
 tools for our organization,
 like flag.
     The U.W. in the medicine
 followed public health agency
 guidelines, our community is
 supported by one of the
 strongest and advanced medical
 institutions in the world and
 we were able to give students
 maximum flexibility to stay
 home.  As our sense of urgency
 increased, from the University
 and state leadership, we became
 more restrictive in our on-site
 services to moving to a fully
 remote environment before the
 end of exam.
     I can't overstate the work
 our dean and leadership team
 have put into messaging for our
 colleagues that our
 communication director has put
 into coordinate can the
 website, and the willingness of
 many throughout the
 organization to engage in more
 regular meetings to enable
 better communication, faster
 decision making, and to grow a
 better understanding of how
 staff across the organization
 are doing.
     One of the first things our
 dean did was establish a
 COVID-19 task force, so staff
 members across the library were
 responsible for different
 services.  This group met in
 person once before people began
 working remotely and has met
 weekly through zoom since then.
 We also established a list
 serve for questions.  Due to
 the establishment of this task
 force, these questions could be
 quickly answered and provided a
 foundation for our website's
 frequently asked questions.
 Now that we're a bit more
 established in this way of
 working and stable in the stay
 home, stay healthy order we're
 relying on traditional
 structures to communicate and
 make decisions.  So that task
 force enabled a much faster
 approach that was necessary in
 those initial days.
     Today it feels like we've
 passed through that
 adrenaline-driven, high-stakes
 phase and are operating in a
 more stable remote environment.
 It's not easy, though.  We know
 colleagues are juggling a lot
 in their personal lives and are
 trying to figure out how to
 operate in this environment and
 we're continue to remind each
 other of the importance of
 flexibility and kindness with
 each other and with ourselves.
 >> Sharon: Thanks so much,
 Lauren.  Now I'm going to turn
 it over to Bobbi and Ashley,
 who you don't -- are working in
 a library currently, but you
 work with libraries, you're
 consultants, you're teachers.
 So I want to ask about what's
 the status of your teaching and
 your consultant simultaneously
 and how have you adapted to
 this new environment?
 Let's start with Bobbi.
 >> Bobbi: Thank you.
 My office for the national
 network of libraries of
 medicine is housed in the
 harden library for the health
 sciences at the University of
 Iowa.  But we are not involved
 in providing services on campus
 in that way.  But I do want to
 do a shout out to our
 administration team at the
 University of Iowa libraries, I
 think they've been handling
 this really well.  We have a
 weekly chat session with our
 University librarian that is
 really great for people to come
 together and share what they're
 doing and what we've done all
 week, and keep us feeling like
 a team.  So I really appreciate
 that.
     In the Gmr office I think
 there's about 10 of us, and
 most of our work can be done
 remotely anyway.  So we've been
 using Skype to chat while we're
 not in the office for -- gosh,
 going on four years now, and
 I'm particularly impressed with
 our interim associate director,
 Derek Johnson, who is leading
 the office with a real sense of
 compassion.  Right now a lot of
 us appreciate as everybody
 knows, there's some real
 challenges to shifting how
 we're working.
     The things I'm seeing as
 far as change in teaching and
 training is that there's been
 an increase in demand for those
 things right now.  Like many of
 you, I have heard that there
 are people who can work from
 home as long as there is work
 to be done, that includes
 taking webinars and training.
 Personally I've been working
 really hard to get some new
 last-minute webinars set up
 directly in response to the
 COVID-19 crisis, our webinars
 are usually planned out months
 in advance, and so I've got
 three scheduled before the end
 of the month that I'm really
 proud of.  And I think two,
 like many of you, I've seen an
 increase in my email.  So that
 has been a new challenge to add
 into the way things are going.
     I think that sums it up.
 >> Sharon: Thanks, Bobbi.  And
 Ashley?
 >> Ashley: Hi, this is Ashley,
 and I have been a school
 librarian for many years and
 now work in a more consultant
 role.  To speak to that, many
 of our professional
 developments for educators in
 person have been canceled and I
 have also seen an increase in
 email requests, essentially to
 host webinars or to video
 record some tutorials for
 educators and for school
 librarians.  Right now many of
 our schools if not most or all
 of our schools are closed.
 Here in Arkansas we closed the
 week of march 16th.  Which
 was the week before our spring
 break.  During that time, the
 governor extended our closure
 time to an additional week, and
 that will end April 6th,
 announced we would continue
 distance learning through the
 remained I of the school year.
 So the closure of the schools
 also meant closure of libraries
 as well.  And many schools have
 actually been working with
 distance education, remote
 learning in an online
 environment.  School librarians
 at this time are providing
 support for faculty, staff, and
 even students, sharing and cure
 rating resources for educators,
 teaching online, either
 stand-alone sessions, special
 events, or pop-in lessons.
 We're also leading webinars and
 creating tutorials, and
 providing a place for our
 faculty and staff to go for
 social and emotional support, a
 social space, and continue
 connections, which is very
 important for our students
 right now to have that space,
 just to connect and to stay
 together, even if it is just
 virtually.  So that we can make
 sure our emotional support of
 our students is still up.
     We've been able to connect
 with public libraries and
 organizations, publishers have
 been very gracious in providing
 support for our libraries to
 allow learning through virtual
 books, E-books and even
 providing some audio books in a
 space where we can listen to
 authors read their own books on
 Instagram, I'm impressed with
 the way our communities are
 also -- all types of libraries
 have come together during this
 time to support our students.
 >> Sharon: Thanks so much,
 Ashley.
 Thanks for that discussion.
 And boy, it's been wonderful to
 see all of the chat comments of
 everybody weighing in what's
 happening at your end.  If you
 have questions for the
 panelists, you can also post
 them to chat, we're going to
 pause for some questions in
 just a little bit.
     But first we would like to
 go to another poll question.
 So let's move to that.
 This question is a multiple
 choice.  But we ask you to
 limit -- to select up to three
 of the following services that
 your library or agency is
 currently providing to your
 user community.  And if you
 want to elaborate on what those
 services are, you can post that
 into chat.And we are limited to
 the 700 responses, so if you
 hit that wall, then just know
 that's what's happened.
 It looks like extending online
 renewals is definitely a big
 one.  And still processing new
 library cards online or phone,
 adding additional virtual
 programming, and expanding it,
 virtual help.  And the wi-fi
 issue.
     We don't have -- maybe
 1% -- delivering collection
 items to patrons.  But some
 curbside pickup.  Cool.  And we
 see the responses coming in
 over chat also.
     Great.  So any questions --
 I'm sorry, I know I kind of --
 the chat is blasting by because
 I said you can comment about
 the panel.  But let's see if
 there were any questions,
 anybody -- did you catch any
 J.P.?
 >> Jennifer: Ing there was a
 question people are asking
 about cataloging.  Cataloging
 new materials.
 >> Sharon: Does any one of our
 panelists have a response to
 that?
 >> Kendra J.: We actually don't
 have a lot of our staff who are
 doing cataloging working right
 now.  But those that are, are
 mostly focusing on digital
 materials, and we're not really
 cataloging a whole lot of new
 stuff.  So anything that has
 already been delivered to our
 library are collection services
 director has been going into
 the library periodically to
 receive those and to do a very
 small amount of cataloging.
 But basically all physical
 materials are like frozen for
 the moment.  So we just don't
 have a place to send them, so
 we're not ordering anything,
 our selectors are building
 carts but we aren't really
 cataloging anything.
 >> Lauren: I can speak up for
 the University perspective.
 We've had some colleagues who
 before they left campus took
 photos to capture some content
 to at least get started on some
 cataloging of physical
 materials in the building, but
 also we have shifted a lot of
 our resources as well.
 >> Sharon: That's great.  There
 was another question from a
 participant that -- for Ashley
 specifically, which is how you
 connected with publishers.
 >> Ashley: This is Ashley.  And
 I believe most of the
 connection happened via social
 media as we began to transition
 to online teaching.  And many
 schools -- we would not be able
 to get books into test test
 test hands of our students.  So
 on social media many librarians
 posting and asking about
 copyright and what was allowed
 and what was not allowed in a
 digital learning environment.
 Especially for read aloud or
 story time.  And publishers
 responded by adapting some of
 their copyright policies to
 allow for a temporary altered
 policy for educators to be able
 to read aloud a story or a book
 from specified publishers that
 is on a closed platform.  Such
 as Google Classroom or Canvas
 where students have to log into
 their school account in order
 to access materials.  So
 they're generally not supposed
 to be posted publicly and if
 they are, only for a short
 amount of time.  Each publisher
 is a little bit different, and
 there is a condition an article
 from school library journal
 that chronicles some of this
 information.  And I can -- it
 looks like the link is already
 in the chat over there, the
 kind of tells a little bit
 about how the publishers have
 adapted.  Each publisher is a
 little bit different, and
 includes Simon and Schuster,
 Harper Collins, children's
 books, McMillian, also brown
 youngers and there's also a
 whole host of publishers that
 have agreed to [indiscernible]
 for educators.
 >> Sharon: That was helpful.
 Very serendipitous that someone
 also posted in that school
 library journal link.  So thank
 you so much to you both.
     I'm getting -- there's an
 interesting -- I want to
 highlight one comment that came
 in which was thank you to those
 public libraries expanding
 wi-fi to parking lots, removing
 passwords, for example, my
 newly remote college student
 appreciated it, especially in a
 state with broad band access
 concerns.  So I think these
 partnerships across library
 types are really great to see.
     Some questions that
 might -- other participants
 have, one is curiosity about
 the libraries doing curbside
 pickup.  What has been the most
 difficult part about that.
 >> Jennifer: I know I see other
 folks are asking how libraries
 decided not to continue with
 curbside pickup.  And from what
 I've seen is when the different
 stay in place orders have come,
 libraries have often decided
 that that includes that sort of
 connection as well.  So I don't
 know if any of the panelists
 have heard other experiences
 with that.  It might be good to
 hear a bit more.
 >> Bobbi: I can talk a little
 bit about what I've read.
 Especially with libraries who
 maybe tried to do curbside
 pickup and then canceled it.
 They often found patrons
 weren't following the
 directions, so they wanted to
 come up and return books, the
 person out there which violates
 the six feet rule, right?
 They wanted to talk and have an
 exchange, which we understand,
 and so the staff are being more
 exposed and the patrons are
 being more exposed to risk than
 they had initially thought.
 The other thing to keep in mind
 is that if you're doing this it
 requires PPE, Personal
 Protective Equipment, like a
 face mask or gloves, and if --
 right now there's a shortage of
 that in the health care
 community, so a lot of
 libraries decided not to do
 that, and instead let our
 health care professionals have
 access to that, those items.
 And I've seen libraries
 donating stuff they had too.
 To health care places.
 >> Sharon: Thanks, Bobbi.
 There's also a question about
 how are you planning to serve
 users who have limited or no
 access to the internet?
 >> Kendra J.: I can say that as
 a public library, we -- and
 we're a rural public library,
 we actually currently do not
 have a plan for making sure we
 are delivering physical
 materials.  And that is -- it's
 very unusual for us to say
 that, but it really is that we
 don't know enough about the
 safety of the materials, we
 don't want to put our staff,
 our patrons at risk, so we're
 focusing on anything that we
 can do to digitally.  Though
 we're looking at possibly
 starting a phone service.  It
 looks like we don't know, but
 that would be one way we could
 reach people who maybe have a
 phone access, but don't have
 virtual access.  That may mean
 we redo the -- reup our
 mail-out service just for pay
 talons who are already
 enrolled.  We wouldn't want to
 expand that service at this
 point, because again, we don't
 really know enough about this,
 and we just don't want to take
 a chance on passing the
 infection any more than that.
 So those are some of our plans
 so far, but beyond that, we are
 just being very cautious.
 >> Sharon: Thanks, Kendra.
 Another question is speaking of
 cautious, what type of
 protective measures for staff
 are you planning to enact once
 you reopen, for example, masks
 for staff and requiring patrons
 to wear masks or other
 protections?
 >> Kendra J.: We -- that's
 going to depend on supplies.
 We really do not want to take
 any supply from those people
 who actually really need that.
 So our plan so far for
 reopening, we don't actually
 have a totally fleshed-out
 plan.  We anticipate the
 stay-at-home order could be
 extended here in Washington, so
 we're making a plan for what
 happens if we can't actually
 reopen our buildings.  If we
 do, the thought right now is
 that it would be very limited
 access for patrons.  Possibly
 only holds pickup, maybe
 allowing one computer with
 15-minute station and it's got
 to be wiped down in between
 patrons.  It's going to be
 really, really slow service.
 And any staff who are doing
 those services that front line
 service would absolutely have
 gloves, masks, anything that we
 can do.  But if we can't
 provide those to our staff, we
 would not put them in that
 situation.
 >> Lauren: At the University of
 Washington, I -- it's hard to
 know exactly what the answer is
 going to be for us right now.
 Because we rely so much on what
 the local medical community is
 saying, and state government.
 And what we're hearing from our
 University administration.  So
 I would anticipate that we'll
 plan for a variety of
 scenarios.  And adapt to
 whatever that current
 information is.  I also am
 assuming that rather than
 opening the doors and being
 open for business on a given
 day, we'll do sort of a slow
 open the way we do a slow
 closure, and slowly bring
 people back into the building
 to the extent we can safely.
 And that would include being
 open to patrons to the extent
 we do so safely as well.
 >> I would echo that again with
 the public libraries we'll also
 do a very slow open.  Because
 the last thing we want
 especially with schools being
 out is people rushing to the
 public library and suddenly
 we're overwhelmed with people
 and we have large gatherings
 and that's not something that's
 great for this time.  So
 definitely a slow open will
 happen for us too.
 >> Sharon: Thank you.  And
 maybe we have just a moment for
 one more question before we
 move to the next section.  It's
 Naomi asks, we've had mixed
 ideas about the national
 emergency library. Can someone
 please comment on the copyright
 challenges and pros and cons
 for this?
 I'm sorry if this is some much
 bigger question than a minute.
 >> Lauren: I can speak to that
 a little bit.  We certainly
 pushed the news when it first
 came out, but as we've talked
 with faculty about their course
 reserves and content they need
 for classes, we're trying to
 remind them that it's not
 necessarily a stable set of
 resources.  But if an author or
 publisher asked for something
 to be pulled it might not be
 there.  It's challenging to
 know how well that
 communication is being heard
 and whether we need -- how much
 we need to enforce it, but
 we're pointing people to it
 with that caveat.
 >> Sharon: Okay.  Thank you.
     Let's move on to our next
 question.  The long-term
 implications.  What do you see
 is the long-term implication
 for library services, staff
 can, and your community --
 staffing, and your community?
 In -- sorry.  What are you
 doing now to plan for the
 long-term?
 And I would like to start this
 one with Ashley Cooksey.
 Ashley?
 >> Ashley: Yes.  So this is
 Ashley, and I can't speak to
 staffing, because most school
 libraries are staffed through
 administration, not through --
 as a director of a library.
 School libraries are often only
 staffed by one person, if it's
 a larger school library you may
 find an aide or a supportive
 teacher, but I do hope that
 because we are moving to
 distance education and we
 are -- a lot of school
 libraries are being called upon
 to lead online learning and as
 a -- lean on online learning, I
 hope this opens administration
 eyes as well as even teachers
 to how difficult -- how
 different a school library can
 run with a certified school
 librarian versus those that are
 either do not have a school lie
 Briereery or -- library or
 staffed by someone who may not
 be certified or trained in the
 library profession many we
 provide so much to support and
 are a great resource to help
 alleviate stress on teachers,
 I'm hopeful this is an advocacy
 tool for library collaboration
 as well in working with your
 school librarian on planning
 and classroom lessons and
 activities, and that we can
 also build a bridge to
 community support and to even
 stronger partnerships with
 public libraries as well.
 Right now public libraries can
 help by supporting school
 libraries and providing digital
 book checkouts for virtual
 library cards for our students,
 if available.  And even
 wireless access.  I know that
 was mentioned earlier, leaving
 the wireless access on in many
 of our -- and many of our
 students do not have access to
 the internet and are relying on
 public wi-fi.  The digital
 divide is great in our country,
 and it's making our students
 who were in the digital
 learning environment adapt.
 Many students are meeting at --
 I saw a student yesterday
 outside McDonald's sitting on
 the sidewalk with his device.
 So he was able to catch up on
 homework.
     So being able to partner
 with our schools and like it
 was stated earlier, right now
 internet access is not a
 luxury.  It's a necessity.
 >> Sharon: Amen to that.
 Lauren, talk about what's --
 about this question from the
 University library's
 perspective.
 >> Lauren: Sure.  We all know
 things are going to be
 different on the other side of
 this.  Our enrollments will
 likely change, state budgets
 will likely be reduced, our
 endowments will see an impact.
 It's impossible to know what
 the differences are, and I'm
 personally planning for the
 worst, hoping for the best and
 anticipating something in the
 middle.
     Beyond these external
 factors, I can imagine a number
 of internal implications.  For
 example, the University that I
 work at is a tricampus
 University located in three
 different cities.  We're all
 much more zoom literate now as
 a result of this, and I
 anticipate it will be easier to
 have tricampus collaborations
 that don't rely on physical
 commuting to participate.
     We're also adopting new
 communication tools and I'm
 guessing we'll have a process
 when we return to assess which
 schools were useful and change
 be our work flows if there's
 something that clearly benefits
 libraries.
     I also guess we'll have
 some collections impact as
 well.  We're prioritizing
 E-content while remote, but
 I've heard some colleagues
 comment that they see the
 usefulness of this going
 forward.
     We're also thinking more
 about open access content and
 talking with it -- with faculty
 about using it and planning for
 their courses, so I can
 anticipate this might enable
 more of an advocacy going
 forward.
     I would expect that we'll
 have people across campus who
 see that remote work can be
 helpful some of the time, and
 will both recognize that need
 and find ways to support that
 as employers, and as partners
 in teaching and learning.
     In the libraries we're
 changing the approach of some
 groups to more heavily
 emphasize remote practices.  I
 can imagine a return to campus
 may continue focus remote
 practices.  That will benefit
 students when they study abroad
 or elect to continue remote
 work in the future.
     At my institution we've
 seen the positive impact of
 strong and regular
 communication at all levels.  I
 think leadership will continue
 to provide additional
 communication even once we
 return to normal.  And I would
 expect our staff would be more
 likely to reach out to our
 communication director as we
 establish clearer pathways to
 do so during this process.
     Finally, I'm hopeful that a
 long-term implication will be
 that we all continue to extend
 flexibility and kind eness to
 our colleagues.  We are getting
 a rare glimpse at all that
 people are juggling as they go
 through this experience, and
 many of these challenges
 continue to exist when we work
 on site, we just didn't see
 them.  So I'm hopeful we'll
 continue to recognize the full
 experience of each colleague
 and be generous with each other
 working forward.
 >> Sharon: Thank you, Lauren.
 Kendra Jones, do you want to
 talk about this question from
 Timberland regional library's
 perspective?
 >> Kendra J.: Sure.  So I know
 that certainly budget will be
 something that we'll have to
 deal with in the long term, but
 being funded by property taxes
 is going to be a while before
 we know what that will look
 like.  So we're certainly
 talking about it, but not
 making any plans at this point.
     I saw some questions in the
 chat about SOPs, so I want to
 address that, that was part of
 what I was going to talk about
 anyway.  That is sort of
 long-term, though it's future
 long-term.  So we are already
 planning no in-person
 programming, no meeting room
 reservations, nothing that
 would cause any kind of a
 gathering through the end of
 June, and I will anticipate
 that will be extended.  For
 summer library program, there
 is -- there are no summer
 library program performances
 happening in person.  So
 everything has to be virtual or
 it doesn't happen.
     We will have book prizes
 still available for those who
 participate, I can see people
 in the chat talking about bean
 stark.  We use that as well.
 Anybody who participants and is
 still looking for that prize
 we'll have our usual book
 prizes they can collect once we
 reopen and have that available,
 and they'll probably be into
 the fall, I would anticipate.
     That's a little bit about
 what we're doing.  Our awesome
 district manager for youth
 services actually designed an
 entire contingency plan for our
 summer library program and I'm
 sure she would be happy to
 share that with folks if
 they're interested in that.  So
 you can always contact me
 outside of this.
     The other things I think
 will be long-term are certainly
 that wi-fi, we will
 [indiscernible] ways to get
 more of the internet out to
 other places besides just our
 library.  That's something I
 know has been discussed at the
 state level, and I'm sure we'll
 be involved in that somehow.  I
 think our online services are
 going to continue to be more
 and more used, we'll be really
 focusing efforts on bolstering
 those, even more.  We already
 have issued more than 900
 library cards online library
 cards just since we started
 this march 13th.  And that's
 pretty amazing.  We also have
 our school E-card system,
 called my TRL and we've got
 about 15 districts already
 signed on to do that, and that
 basically allows all students
 access to our online databases.
 I can see that being expanded
 also.  Probably pretty quickly
 as we anticipate that the next
 school year is going to be a
 lot of online learning as well.
 So some of those things I can
 definitely see happening, our
 partnerships being a deepened
 even more.
     As far as internal, I have
 been really excited about all
 of the virtual communication
 that we've been doing.  I've
 heard from some of my library
 managers that they were a
 little nervous about different
 things, and now they -- that
 they've been forced to try and
 connect and do those things,
 they realize it's not as scary
 as they thought, and I think
 it's made for really amazing
 and robust communication across
 our district.  Being very rural
 and spread out across five
 counties, communication has
 always been a challenge for us.
 And I think that if there's one
 good thing to say about this
 crisis, it has really brought
 us together in the way we
 communicate with each other,
 and I think we've formed some
 really great relationships and
 new communication styles.  So
 that's a positive long-term
 impact for sure.
     Some of the other negatives
 are going to be our houseless
 folks, how we're going to
 continue to provide services to
 them, being that we don't have
 that physical space.  We're
 looking at I know our senior
 population, things like that, I
 think they may be negatively
 impacted by a lack of library
 services and I'm not sure yet
 what we're going to do about
 that.  I'm enjoying the
 comments, because there's some
 ideas I think we might steal.
     That's basically I think it
 for me.
 >> Sharon: Thanks, Kendra.
 I'll interject this quick
 question from one participant,
 which is, what is happening
 with mobile services at public
 libraries?
 >> Right now we have
 [indiscernible].  If the
 stay-at-home order is lifted,
 mobile services could be
 something, it is definitely
 something on our list we're
 exploring.  We don't have any
 answers yet for how that might
 happen and we don't have an
 actual mobile services
 department.  So I know we'll be
 looking a lot to our peers
 north of us in King County and
 Seattle who have more robust
 bookmobile systems in place to
 see what they're going to do,
 and we may copy some of that.
 I know that's something that's
 being thought of.  The issues
 with mobile services and other
 outreach is that often times
 even if you're pulling up to a
 place and you have something
 you're only going to help one
 person at a time, there's going
 to be a big group that gathers.
 And it's hard to manage that,
 especially that we -- since
 we're not -- we do some amount
 of bouncing in public
 libraries, but we're not
 bouncers, it's not what we do.
 We aren't really skilled in
 making sure people follow the
 rules or enforce things that
 way all the time.  So I think
 that's something we're going to
 have to get through as some
 talking points for people if we
 do outreach.  Again.
 >> Sharon: Great.  Thank you.
 And then now Bobbi?
 A question to you.  You're
 talking, we can't hear you.
 >> Bobbi: How about now?
 >> Sharon: There you are.
 >> Bobbi: I was double muted.
     So since I'm not in a
 library providing direct
 service, but instead I spend a
 lot of time looking at what
 different libraries are doing,
 I want to talk a little bit
 about sort of big picture
 stuff.  And I think the first
 thing I want to talk about is
 mental trauma, and as our
 patrons start to come back into
 our libraries to think.
 >> What they may have
 experienced during this time,
 separation anxiety might be an
 issue, both for children and
 parents, or children and
 caregivers who have been
 spending weeks with all their
 time with each other.  I know
 it seems like everybody is
 ready for that to end, but I
 think we're going to learn that
 we have some long-lasting
 impacts from that.
     Just being outside and
 being around other people,
 being in proximity to other
 people could be a real issue.
 And so I think obviously health
 care professionals, of which I
 am not, but there are people
 talking about this in the
 coming weeks and months, and I
 think it's important that we
 pay attention, because it may
 mean we have to change how
 we're offering programs and
 services and things like that
 to accommodate some of the new
 anxieties and mental struggles
 we might develop as people, as
 human beings.
     I think too the other part
 of that is we need to be
 prepared for the mental trauma
 that library staff are
 experiencing, and I've read
 through a lot of the chats,
 both on YouTube and here about
 what libraries are currently
 doing, and where they're at,
 but I know some library staff
 in some systems have been
 reassigned to different types
 of work that they did not want
 to be doing and don't feel safe
 doing.  But they feel like they
 have no choice because
 obviously they need a job and
 insurance.
     We have people who are --
 while the library might be
 closed to the public, they're
 being forced to come into the
 building to work and don't feel
 safe doing that.  That they
 don't have PPE, or -- and
 that -- if they do, they
 shouldn't be using it because
 it should be going to our
 health care professionals.
 That the buildings aren't being
 cleaned the way they should be,
 that the other staff members
 are too close to them, six
 feet.  Those kind of things.
 And that ties into also the --
 many of them feel they're being
 required to work in unsafe
 conditions, whether that's
 coming into the building like I
 just mentioned, there are also
 people whose libraries have
 opted to do curbside pickup,
 and I talked earlier about the
 ways in which that doesn't
 always work out the way you
 think.  And that -- there's
 just a lot we don't know about
 how the virus is spread, and so
 maybe touching that trunk after
 somebody else did isn't the
 best plan.  So we have staff
 who have been forced into
 working in unsafe conditions,
 and I think that's going to
 have a long-time consequence
 and fallout, both for the
 systems that did it, and the
 people that are working there,
 whether they decide to move on.
 I think the flip side of that
 is the fact that we've also
 been seeing happen from our
 peers and our colleagues and I
 apologize I should have grabbed
 the link to the vocational post
 on library -- in a library with
 a lead pipe, but it's really
 important that we don't allow
 our vocationals to pull us into
 doing something that while we
 feel is deeply important, for
 example, making sure people
 have books, the most
 important -- this is
 unprecedented, that the most
 important thing that we can do
 right now is to stay home, stay
 safe, and encourage our people
 to stay home and stay safe.  I
 see a lot of people really
 looking at I think sidelined by
 this vocational all idea.
     The other thing is those of
 us who are able to work
 remotely have had some good
 experiences, mine personally, I
 think I mentioned my direct
 supervisor has been very
 understanding, but I have also
 seen a lot of posts from both
 managers and people that detail
 pretty extensive micromanaging
 of people who are working
 remotely.  Including things
 like expecting somebody to be
 at the computer from 8:00 to
 5:00, to provide a detailed
 list of what they're working
 on.  Not only are we all
 working a new and unique
 condition at home, maybe
 hunched over a laptop at a
 table, really isn't something
 you should be doing for eight
 hours a day.  But you might
 have challenges like family
 members in your house and that
 kind of thing.  But I think
 also the idea that there's so
 much going on right now, it's
 hard to stop checking the news.
 Even those of us who are trying
 to be productive, sometimes
 aren't.
     So I think we're going to
 see a loot of long-term fallout
 in our profession from this.
 Both possibly as libraries are
 a desirable place to work and
 maybe more of that.  So I think
 we need to be prepared for
 mental trauma from our staff as
 well.
     And then I think the other
 big picture thing we're going
 to see is the importance of the
 library as a community
 cornerstone.  We all heard
 about -- we've all been talking
 about internet access and
 access to computers.  In
 addition to providing wi-fi,
 often the libraries are where
 people go to file unemployment,
 or apply for jobs.  Most
 libraries aren't open right now
 to allow that to happen.  So I
 think it's going to highlight
 the importance of libraries and
 important in the ways we lead
 in the community.  And I think
 that's something also we should
 be prepared for.
     So, yes, we closed our
 doors and sent staff home
 because that was the best and
 safest thing to do, and we led
 by example by encouraging
 people not to come out to pick
 up books and those kind of
 things.  So now that we're all
 back out, how do we regroup,
 and relook at the library as a
 community cornerstone?
 And I think everybody that
 spoke before me talked about
 the way they think services are
 going to change, and I think
 all of those things are really
 important, and I agree with
 them.
     Yeah, I think that's it.
 >> Sharon: Thanks, Bobbi.
 Really great to get that
 high-level perspective.  And we
 are going to have another round
 Robin in a little bit that is
 going to really focus more on
 that staff side of the issue,
 but really thank you for
 bringing up these really
 important considerations around
 staff mental health and
 well-being, and the -- and how
 that relates to vocational all,
 all really important as we
 grapple with this.  And there
 have been questions coming in
 from the various audiences
 around what are libraries doing
 and planning for the budgeting,
 and advocacy in this situation?
 We have -- that which could be
 a wholly think town hall unto
 itself.  You're welcome to
 weigh in on that one in the
 chat.  But I think I'm going to
 move on to talk a little bit
 about what we've been doing
 here at OCLC research.  Both
 the research library
 partnership and WebJunction
 have always done things in the
 virtual environment, we're
 pretty comfortable with it,
 we're experienced, but even
 with that being said, still,
 things are extremely different
 and for all of us.  So we
 wanted to highlight the things
 that we have for you and your
 colleagues during this time,
 and how we're -- and what we
 have coming in the pipeline.
     First I'm going to turn it
 over to Rachel Frick, who is
 executive director of research
 library partnership.
 >> Rachel: Thanks, Sharon.  And
 thanks to the panelists.  It's
 been really great conversation.
 I've been really mesmerized by
 the chat, and thank you
 everyone for sharing.
     As Sharon said, I'm the
 executive director of the
 research library partnership
 and for some of you that might
 not know us, we're a
 transnational network of
 academic and research libraries
 supported by a combination of
 our partnership dues and
 coinvestment from OCLC.
     And our work supports
 mainly academic and research
 libraries as they evolve to
 meet today's challenges,
 providing them with
 connections, knowledge, and
 resources to plan with
 confidence.
     This work is shaped and
 influenced by our partners and
 grounded by our research
 activities here at OCLC.
     So our primary focus for
 our research, library
 partnership activities are
 around research support, unique
 and distinctive collections,
 resource sharing, and next
 generation metadata.  And we
 look at these activities by
 learning together.  As we learn
 together, this is -- I like to
 say our RLP process.  And what
 I like about the way we learn
 together, I think it's a very
 powerful element of our
 program, through our live
 webinars and small group
 discussions, interest groups
 and collaborative research
 activities, we not only learn
 together, but we're able to tap
 the tacit knowledge and the
 wide range of expertise present
 in our partnership network.
 And when we do this, we yield a
 shared understanding and common
 vocabulary around key issues.
     We believe this common view
 helps increase adoption of good
 practice, creates better
 overall performance and
 catalyzes innovation in our
 community.  When we actively
 learn together, we're not only
 increasing our understanding,
 but the process itself builds I
 think a trusted collegial
 relationship.  So in my mind,
 the RLP is not just a learning
 network, it's also a trust
 network.  And it was this
 aspect of the trust network
 that has really shown through
 over the course of the events
 of the past few weeks.
     A really great example of
 that is in our group called
 shares, our resource sharing
 network.  Early in March our
 program manager began convening
 the script together about twice
 a week online, and we had
 robust participation for over a
 course of three weeks to share
 ideas, resources, and property
 coals -- protocols as the
 demand for resource sharing
 services, concerns over staff
 safety, and basically just the
 expectations about the changing
 work were rapidly in flux.
     It was really amazing to
 see this network in action and
 how they just kind of were
 there to support each other and
 help -- support each other not
 just in their work, but as
 people.  And Dennis talks about
 this event of that he learned
 here on our hanging together
 blog post.
     Our other standing interest
 groups like our metadata
 managers and our resource
 support interest groups are
 also taking time out from their
 regular programs just to hold
 space and connect with our
 partners about how COVID-19 is
 affecting their work and
 changing their perspectives.
 For example, we hear a lot
 about how libraries are
 supporting the continuity of
 teaching and learning, but how
 are we supporting the
 continuity of research?
 The research support interest
 group is convening partner
 discussions right now on that
 topic, and we'll be sharing out
 about that soon.
     We are also continuing our
 regularly scheduled programming
 as we've heard, and we've seen
 in chat, there's a demand for
 professional development, and
 although our live webinars are
 for current RLP partners we
 have a wide variety of recorded
 webinars open to anyone located
 at the link you see here.
 Click it one more slide
 forward, Kendra, I'm sorry.
 Here we gob.  Here's a couple
 of topics that we've had.  We
 actually have a nice series
 around audio/visual materials,
 led by our program officer.  So
 I really encourage you to go to
 the link you see there for our
 upcoming and past webinars.
     If you can pop to the next
 slide, that would be great.
 Because we are aware there's
 lots of professional
 development resources out
 there, we're working to cure
 rate a discrete list of online
 learning material around our
 most recent research
 publications.  To help guide
 you and so you don't feel
 overwhelmed by endless lists of
 choices.  We currently have
 webinars and reports in the
 discussion guide associated
 with our realities of research
 data management series, and we
 will be releasing discussion
 guides to accompany the other
 reports you see here on the
 slide.
     Our thinking behind these
 discussion guides is that we
 can help individuals dig into
 the research independently, but
 also to help managers
 facilitate discussions with
 their teams and help foster a
 team dynamic, which is
 extremely challenging now that
 we're working separately, but
 together.
     I noticed in the chat
 people are trying to identify
 things to do.  These
 discussions guides I hope can
 help.
 We're calling them book clubs
 in a way, but help to dig into
 our research.
     But before my time is up, I
 really wanted to thank or
 partners in the research
 library partnership who have
 continued to support our work
 by contributing to our
 discussion groups and attending
 our online webinars.  And also
 our RLP program officers, I
 work with a dynamic group of
 talented individuals who have
 really stepped up in the past
 couple days, I'm sure just like
 your colleagues and our
 libraries across the country
 and around the globe, that
 stepped up to the challenge of
 checking in and holding space
 for our network to connect not
 only as colleagues, but as
 humans which sometimes may be
 just as important as everything
 else.
     With that, if you can reach
 out -- if you want to reach
 out, email us or find us
 online, or on twitter.  So
 with, that I'm going to hand
 the ball and the microphone
 over to my colleague Kendra
 Morgan.
 >> Kendra M.: Great.  Thank you
 so much, Rachel.  I really
 appreciate everyone being here
 today.  My name is Kendra
 Morgan, and I am a senior
 program manager here with
 WebJunction.
     I'm going to spend a few
 minutes talking about how
 WebJunction can help to support
 you in your professional
 development interests, and
 needs.
     We know that many people
 are turning to online learning
 right now, which is why we
 wanted to share news about our
 WebJunction program.
 WebJunction is something that
 you can all take advantage of
 and it's accessible 24/7.
 WebJunction is a program of
 OCLC research, and is free and
 welcome to all libraries to
 use.  Regardless of size, type,
 or location.  And in addition
 to being supported by OCLC,
 WebJunction would also receives
 cooperative support with --
 from 27 stately bring agencies
 to help make continuing
 education freely accessible.
     So we really like to think
 of WebJunction as the learning
 place for libraries.  It's been
 our tag line for a long time.
 And at the core of the work is
 providing access to an online
 learning network which includes
 free professional development
 as well as our efforts and
 initiatives to scale learning
 and innovation for the field.
 So when we design projects,
 we're always mindful of how we
 can make as much of the content
 freely and broadly available to
 support the library community.
 And I'll share a couple of
 examples of what those projects
 look like.
     So for starters, to access
 WebJunction you can go to the
 URL, which is just
 wwww.webJunction.org.  We
 update stories every week with
 new content, a lot of it coming
 from practitioners in the
 field.  We also produce two
 live webinars each month, which
 spotlight emerging issues and
 new library innovations.  We
 sometimes feature specialized
 subject matter experts from
 outside the field, but again,
 we really try to have library
 staff presenters to ground the
 material in real life
 experiences.
     Rounding out the rest of
 our core offerings are the
 regularly published articles I
 mentioned news and downloadable
 resources and we also have a
 newsletter called "Crossroads"
 that we send out electronically
 twice a month and we invite and
 resources from libraries as a
 way to spotlight success and
 spread that success to more
 libraries who can learn from
 experiences and adapt them for
 their own community.  We
 highlight on challenges people
 saw and how they overcame
 those, so that we can all learn
 from those experiences and help
 strengthen our services to the
 community.
     I mentioned earlier that
 one of the things that we do is
 to scale learning and
 innovation, and in support of
 that, we often run large-scale
 national projects.  Very often
 with the support of external
 grant funding.  And this is all
 designed to help build skill
 and knowledge of library staff.
 So one example is project
 compass, which was offered in
 conjunction with the 2008
 recession, and it was funded by
 the Institute of Museum and
 Library Services.  And that
 helped library staff look at
 and navigate issues connected
 to patron needs around filing
 for unemployment and job
 seeking, as well as
 acknowledging the toll that
 work took on library staff,
 supporting patrons through
 their needs.  We have seen some
 of that surfacing already with
 the COVID-19 outbreak and the
 challenge that Bobbi was
 referencing around mental
 health and the challenges that
 library staff feel.  One of the
 terms that came up a lot when
 we were working on Project
 Compass is the importance of
 acknowledging compassion
 fatigue in jobs where you're
 working with the public who may
 be under stress themselves.
     We've also had projects
 focused on supporting healthy
 communities, such as public
 libraries respond to the opioid
 crisis with their communities,
 and we're currently running our
 project called improving access
 to civil legal justice through
 public libraries, in
 partnership with the legal
 services corporation.  The key
 thing for any of these projects
 that we run is that the
 material becomes freely
 available for library staff to
 reuse and repurpose, they often
 have free webinars, resources
 that you can download, and we
 encourage you to explore the
 site so that you can learn
 more.
     So in terms of the
 professional development and
 continuing education for
 library staff that you can
 access on WebJunction, you'll
 find more than 320 topics in
 the course catalog, connected
 to everything from library
 management, advocacy,
 technology, interpersonal
 skills, you'll note that during
 Skip's welcome message he said
 we had seen more than 500%
 increase in use in the
 WebJunction course catalog in
 just a month as people have
 increasingly sought out online
 learning opportunities.
     So this is what you'll see
 when you go to the WebJunction
 WebJunction course catalog.
 It's just
 learn.webJunction.org, which
 you can also get to from the
 main site.  And again, it's
 free access any time, anywhere.
 You can create a free account
 and get started.  And we
 thought we'd do a quick poll,
 so if you go to the
 PollEv.com/oclc, we're curious
 to know how much professional
 development you have been
 engaging in during the
 pandemic.  And this is
 important to note that there is
 no right or wrong answer.  I
 can honestly say that mine
 right now is less than usual.
 We've had a ton of really
 important work that we've
 needed to address, but it's
 fantastic to see that a lot of
 you have been taking advantage
 of some of the online learning
 resources that are available,
 and spending time doing
 professional development.  And
 we hope that you'll turn to
 WebJunction as one of those
 sources going forward.
     This is an example of a
 self-paced course that's in the
 WebJunction course catalog.
 This is one of our most popular
 courses, which is extreme
 customer service every time.
 And when you complete the
 course, you get a certificate
 of completion that you can use
 for continuing education
 credits if your organization
 accepts them, you'll always
 want to check with them first.
 And you'll take some time,
 explore the different courses,
 the webinar recordings, there's
 a big variety of topics
 available to help meet a
 variety of needs.
     And you can stay informed
 with "Crossroads" which is our
 newsletter.  We'll post the
 link so you can get signed up
 to receive newspaper dates
 about what's happening, our new
 webinars and new content, and
 you can also follow us on
 social media.  We really
 appreciate the work that we get
 to do and the library staff
 that help us bring their
 stories to a broader community,
 and we're always looking for
 ways to help share those
 stories.  So you can also reach
 out to us at any time if you
 want to share your story.
     All right.  I'll turn it
 back over to Sharon.
 >> Sharon: Thanks, Kendra.
 I'll just also mention a couple
 things in the chat, which is,
 yes, this event is being
 recorded, and will be shared.
 Yes, the chat will also be
 archived and shared.  And yes,
 the links that you all have
 been sharing and we've been
 sharing in chat will be
 harvested and shared as well.
 So sharing is the word of the
 day.
     And we just have I thought
 I'd take a couple questions
 that might have come up since
 then.  And I'll pull one up
 from earlier.  It's sort of
 related to this, we are talking
 about things that we're doing
 to fill up your days, as you're
 working from home, but we had a
 question who actually gave a
 scenario of, we're under a
 statewide stay-at-home order,
 we do not have technology for
 all staff to use at home and
 several do not have access to
 the internet.  Staff are being
 paid for regular scheduled
 hours, so what are things that
 they could be doing during
 their telecommute time?
 Or their work from home time.
 This is kind of a crowd source
 question for those who want to
 add to that.  The other thing
 that -- comment I'd like to
 make is thank you again for all
 the -- both the questions and
 comments that you have put into
 chat.  For anything that we
 might not be able to get to
 today, this is informing future
 programming that WebJunction
 and research library
 partnership and other parts of
 OCLC will look at how we might
 support working around those
 questions.
     And I'm just looking, I'm
 mesmerized by the chat as well.
 >> Kendra J.: I thought I'd add
 to that question.  I saw
 somebody else did as well.  At
 Timberland we decided those
 barriers might mean that some
 staff are not able to do
 telework, and that that has to
 be okay right now.  This is an
 unprecedented time, we're not
 looking to make sure that staff
 are getting their 40 hours, 30
 hours, whatever, in to the
 minute.  We only have certain
 staff assigned to teleworking
 and we've told them do as much
 as you're able.
 If you're not able to do any
 more than the bare minimum,
 just check in once per day.
 But beyond that, we trust that
 they will do whatever they can
 do.
 And that might include some
 virtual programming, those kind
 es of things that are coming up
 in the chat.
 >> Sharon: Thank you.  Any
 other comments to that question
 or general topic from the
 panelists?
 >> Lauren: I'll just follow up,
 we've been -- tried to be
 extremely flexible with what
 counts as work from home, and
 how to do so depending on what
 technology people have access
 to.  So we've had a wide
 variety of practices from
 people who really are throwing
 themselves into work, because
 that's something they can
 control and make some -- make
 them get through this very
 well.  We have other folks who
 might not have the tools who
 are being encouraged to think
 flexibly.  So we have things
 like book clubs where people
 don't have a way to connect
 remotely, they can call in or
 report back later.  We're
 encouraging different types of
 professional development that
 don't require technology as
 well as coming up with
 alternative types of projects.
 But the underlying message is
 to be extremely flexible and
 recognize everyone's situation
 is unique.
 >> Sharon: That's a great
 segue, Lauren, into our next
 round Robin panel question.
 This is around the topic of
 self-care.  Which is, well, I
 should say a mantra that we
 have at work is take care of
 yourself and each other.  So
 this is really a question on
 both of those levels.  So you
 might be in a position to be
 supporting staff, or just being
 a supportive colleague, as well
 as your own self-care.  So
 starting with Bobbi, who kicked
 us off a little bit earlier,
 how are you supporting staff
 and encouraging self-care?
 >> Bobbi: I think the
 biggest -- a couple big things
 to focus on are to get some
 exposure to nature every day.
 To encourage everyone to get
 away from their computer, up
 from their desk, to get
 outside.  Take a walk.  Or get
 up out, try to get some
 exposure to bird song, or the
 trees maybe starting to put
 buds on them, if you're in the
 Midwest like me.  And getting
 that sunlight and that fresh
 air, I think we don't realize
 how much of that sometimes we
 just get passively going in and
 out of buildings except during
 our day.  And trying to get --
 yes, forest bathing.  If you
 can safely do that, definitely
 recommend that.  That can make
 a big difference, getting that
 vitamin D, that kind of thing.
 And taking some time, one of
 the things we've been doing in
 my office is stepping away,
 sort of in the middle of the
 day to do something that is not
 necessarily work related, one
 colleague has been repairing an
 old bicycle.  I just take the
 dog for an extra long walk.
 Those kind of things to just
 give ourselves some space.  And
 I think it's the really --
 that's important, which leads
 into my second part, which is
 trying to practice compassion
 for yourself and for others.
 So I really recommend
 mindfulness, if you have not
 explored that.  I actually took
 a course on it with the
 University last summer, and I
 was a little skeptical going
 in, so I understand that if
 anybody else is feeling that.
 But I have found that it really
 has helped me in the last, I
 don't know, nine months since I
 did that.
     There's some really great
 videos for you -- free YouTube
 videos on that, there's a lot
 of apps out there too that
 people -- I don't use one so I
 don't have any recommendations
 for those.  Those kind of
 things.
     Part of that self
 compassion too is if you're not
 feeling productive, if you're
 not getting everything done you
 need to be doing, if you're not
 training for a marathon, if
 you're not inventing gravity,
 it's okay to not be doing those
 things.  It's also okay to be
 spending all of your time
 playing video games, or cooking
 excessive amounts of baking,
 which is some of the things
 happening in my house.  Sewing
 masks, that's something I've
 been doing as well.
     Then compassion for others,
 I think is important that we
 all might be responding to this
 a little bit differently.  And
 to remember that maybe anger
 and frustration aren't directed
 at you and you're not the cause
 of it.  Or people might be a
 little slow to respond to email
 or those kind of things, and
 try to remember that we're sort
 of all struggling right now.
     That would be it for me, I
 think.  I see great things in
 the chat too.
 >> Sharon: Thanks, Bobbi.
 Ashley, is there anything else
 that you would add to what
 Bobbi offered?
 >> Ashley: Absolutely.  Bobbi
 mentioned a couple of self-care
 apps which I use as well, that
 have free courses that you can
 do and for mediation, and
 mindfulness, one of them is
 Headspace and the other is
 Calm, and I'll add those to the
 chat as well.  Both of those
 are free to educators, so you
 can unlock all levels if you
 are an educator. Yoga \with
 Adrianne YouTube channel is
 fantastic as well.  I am in the
 middle of becoming a certified
 yoga jaw instructor so I try to
 connect daily.  I've made it
 sort of a personal goal of mine
 to connect with at least four
 friends each week.  Just to
 message and check in to see how
 they're doing.  We have a
 weekly trivia, a social
 distancing trivia on YouTube,
 hosted by a friend which is
 fantastic.  Anyone can join
 that.  So it's just a great way
 to have a break as well as
 making sure that we encourage
 connections.
     And have a fun time with
 faculty and staff in the
 education world, right now I
 know many people are very
 stressed and just having a time
 where you can meet together
 just for fun, even if it's
 happy hour or just to check in,
 Tracy Chen from Vancouver,
 Washington, checks in with her
 faculty once a week as a school
 librarian.  They meet and she
 put a twist on it, it's themed,
 so last week they dressed up
 for tiger king theme, and this
 week was the Netflix show
 "Schitt's Creek."
 Not only meeting to see each
 other, but also continuing to
 have that time where you can
 just provide a space for people
 to come and have a good time.
 And I will share the link to
 the virtual trivia in the chat
 as well as the apps I
 mentioned.
 >> Sharon: Thanks, Ashley.
 Kendra Jones, do you have any
 is additional ideas?
 >> Kendra J.: Sure.  This is
 Kendra.  Obviously, yes, we
 share funny videos, those fun
 things.  I have close, like
 250-300 staff across my
 district, so doing --
 encouraging self-care has been
 a little bit different, and
 since half of our staff are not
 currently actively on work
 assignments, that is a little
 tricky as well.  So what we've
 been doing is really focusing
 on the self-care part by making
 sure staff don't have to worry
 about their jobs.  So we want
 to make sure that they can take
 care of themselves in whatever
 way they do that, and that is
 by making them feel secure in
 their employment.  Because we
 do know they all have different
 issues and things that are
 happening in their lives,
 including child care, since our
 schools are all closed.  So
 that's been the main thing, to
 let them take the time, so if
 they need to do that self-care
 in the middle of the day,
 that's great.  We're not asking
 them to track their time, they
 aren't assigned to be at work
 at any given time.
     The other part is really
 encouraging each other, when
 somebody does need a break or
 says I'm going to go for a
 walk, they don't have to tell
 us that, but maybe they mention
 that and everybody celebrates
 that, yes, great, take care of
 yourself, enjoy the sunshine,
 those kinds of things paragraph
 we've been doing lots more --
     We've been doing more
 virtual meetings, some are
 voluntary and just coffee
 chats, to say hello, see faces.
 Everybody misses each other.
 And we recently had almost all
 of our teleworking staff joined
 for a virtual meeting and we
 did a coworker show and tell.
 So little things like that are
 mostly what we've been doing to
 support staff and encourage
 self-care.  We haven't been
 giving them the things they --
 the yoga suggestions, things
 like that, we're letting staff
 identify what they need to do
 themselves and just celebrating
 anything they are doing.
 >> Sharon: Thanks, Kendra.  And
 Lauren?
 >> Lauren: Thank you.  I'm a
 big believer that in times of
 change it's important to meet
 more regularly.  And I'm also a
 big believer that when you
 can't physically see each other
 it's critical to intentionally
 reach out more virtually.
 So -- in this environment I
 really think the I don't know
 is communication.  To have
 regular meetings, mostly to
 check in and make sure people
 are doing okay, engage in
 informal spaces that develop
 with Microsoft Teams or
 whatever you're using.
     We're doing a lot with
 email messages to the broadest
 team, our dean is sending daily
 messages, I'm sending semi
 regular ones to my portfolio
 and we're actively sharing
 information for the website and
 blog updates.
     I think about affective
 communication and being
 transparent about what I'm
 experiencing, as a working
 parent or when I was going
 through my illness, to help
 build a sense we're all going
 through this together, in
 figuring out what remote work
 looks like, but also navigating
 our regular life at the same
 time.
     I also regularly mentioned
 that we can't expect normal
 levels of productivity in this
 moment.  We know that, but I
 think sometimes it helps to
 hear that articulated by
 someone else, and given my role
 I can help legitimize that
 understanding.
     From where I sit, it's
 mostly been about
 communicating, being
 transparent and acknowledging
 we need that flexibility and
 kindness towards each other as
 well as ourselves.
 >> Sharon: All really great
 suggestions and there's been so
 many in chat about this as
 well.
     I think we've got a minute,
 a couple minutes for some final
 questions.  One question that
 came in, I think it was from
 YouTube, any thoughts what
 unique needs that international
 students might have and what
 initiatives libraries can take
 to provide support to them.
 >> Lauren: I think there are a
 number of challenges unique to
 that situation.  If the
 professor is planning class
 sessions that might put the
 class session at a time of day
 one might be sleeping.
 Copyright law varies and we
 found some resources faculty
 are assigning their students
 might be inexpensive here but
 expensive where students are.
 And our communication with
 faculty we're trying to
 communicate those things that
 we've noticed might be extra
 challenging and sort of help
 faculty think through it, but
 also working with colleagues
 across campus who are in
 faculty support role to help
 communicate those types issues.
 >> Sharon: Any other thoughts
 from those who might be working
 with students, international
 students?
 Or library users.
     So here's a question.  We
 talked about self-care, all
 sorts of wonderful ideas for
 that.  Today is a Monday.  We
 have another week ahead of us,
 and so we always like to have
 everybody think about before
 they leave the webinar room,
 what's one thing they can do.
 So my question to you is, what
 is one thing you can do for
 yourself this week?
 And I -- you can put again your
 answer in chat, and I'll just
 do a lightning round of our --
 of all of our panelists.  Let's
 start with Lauren, what's one
 thing you'll do for yourself
 this week?
 >> Lauren: As I work in the
 main room of my house with my
 child sharing the kitchen table
 I have been giving myself
 permission to not do super
 housekeeping, but do a little
 bit of neatening up to feel
 better in the work space, and
 then my general self-care is to
 try not to key it a a big list.
 I have a tendency to accomplish
 a lot, but I have to recognize
 maybe that is not the time for
 that megalist.
 >> Sharon: Yes.  I should
 mention, maybe I'm answering
 that, the previous question
 too, one of the things to --
 that I'm trying to do with our
 staff is that we leave our
 overachiever nature behind for
 a while.  And just take it --
 take a steady pace.  So thank
 you for modeling that with
 our -- with list making.
     Ashley, what about you?
 >> Ashley: This week I am a
 list maker as well, and I
 consciously made a choice
 yesterday to make my lists a
 little bit shorter than I
 normally do.  So that I can
 ensure I am spending time
 outside every day just to
 breathe in some fresh air and
 not be cooped up inside my
 house sitting at my desk all
 day long.  And to spend time,
 I've got alarms on my phone so
 I remember to get up and
 stretch and take some breaks.
 And bought myself some really
 nice tea so that I can have a
 hot cup of tea and just take
 regular breaks and not, again,
 like you said, trying to leave
 that over achiever self
 somewhere else.
 >> Sharon: Thanks, Ashley.
     Bobbi?
 >> Bobbi: I think I'm going to
 try to incorporate more
 exercise earlier in the day.  A
 lot of times by the time I get
 to the end of the workday, I'm
 pretty exhausted between the
 things I'm trying to do and
 sitting at the computer.  And I
 don't feel motivated
 necessarily to do yoga or go on
 a very long walk, but maybe
 that will become a lunchtime
 exercise for me.
 >> Sharon: I always know it's a
 danger zone when my body feels
 like it's in the shape of a
 chair from sitting in it for
 way too long.
     Kendra Jones, what about
 you?
 >> Kendra J.: You know, my work
 probably I enjoy it a little
 bit too much, so it's a little
 bit like self-care.  I think I
 would have been panicking if we
 had not been allowed to work
 during this time, because I do
 really love it.  But don't be
 like me.
     I really thrive on
 helping -- seeing what I can do
 to contribute to things, so I'm
 working on making masks this
 week, and that's going to feel
 good to be physically
 productive with something as
 well as doing some baking and
 also some playing video games
 and even though it's not very
 healthy, I'll probably be
 drinking some beer for some
 self-care today.  Or this week,
 not today.
 >> Sharon: Thanks, Kendra.  I
 think we've just hit about the
 bottom of the hour.  Which is
 hitting the end of the -- of
 our time together.  That flew
 by.  So this was a fantastic
 event, we really appreciate all
 your feedback, as you leave the
 room, you will be presented
 with a survey that we would
 really appreciate that you
 could fill out.  I know you've
 gotten a lot of surveys over
 this past month, but you can
 chalk that up to one of your
 activities this week.
 Something you can check off
 your list.  So fill out that
 survey, we do really value that
 feedback.
     And that -- and then as I
 said, this recording will be
 posted as soon as available,
 and we'll be putting out other
 distillations and -- from this
 event.  So thank you again,
 thank you to our panelists
 today, we've really appreciated
 your can perspective and I wish
 you all a safe and healthy and
 self-caring week.