Welcome our presenters for today Tami seekman comes to us from the CFPB's Office For Older Americans. She's outreach coordinator there. And also, welcome Kim Gile who comes to us from the Kansas City Public Library where she's the community reference manager and both of them are bringing some awesome resources, programming ideas and experience on today's topic, and I'm so happy to welcome you both. Welcome, Tami. I'm going to go ahead and have you get us started. >> Great. Thanks, Jennifer. And thanks to all of you for participating in this webinar today. Today, you're going to learn about all of the resources that we have available from the bureau of consumer financial protection to Hebb help consumers navigate the financial complexities that an aging America must face today as individuals transition into their golden years. In addition, you're going to learn about programming and resources from the Kansas City Public Library that helps their pay Trovans as they near their retirement years. So, we have a lot of information to go through, so I'm going to go ahead and get started. So, first of all, I'm with the Federal Government, and I do come with a disclaimer, so the information I give you today, I'm not providing any legal advice. I'm not an attorney. And the opinions that I provide, or I share today are my own, and not the bureau's, so now that we have that fun part done, I can get to the good stuff, I think. Okay. So, hopefully most of you have heard about the consumer -- the Bureau Of Consumer Financial Protection. If not we're a Federal regulatory agency created back in 2011 after the financial crisis. Some of you may know us as the Consumer Financial Protection Bureau. We're actually going through a little bit of a change with our name, shifting the bureau from the end to the beginning. And not all of our materials have been updated to reflect the name change. So hopefully it won't be too confusing. However, even though our name is changing, the mission is still the same and that's basically to make consumer financial products or markets work for consumer, responsible providers and economy as a whole. We want to protect consumers from financial harm and take action against any financial companies that break the law and also to provide consumers with information, steps and tools, that they need to make smart financial decisions. That's kind of what I'm going to go over today is some of those tools. As Jennifer mentioned, I work in the office for older Americans. The bureau actually has several offices in its consumer education and engagement division. We have an office of financial education that focuses on consumers of all ages, and then we also have some offices that focus on specific populations that can be at risk of financial harm. So, we have an office of service members and veterans affairs, because so many times they are the targets of predatory lending. We have an office of students and young adults, just because of all of the issues related to student loan debt. We have an office of community affairs that provides information for low income and economically vulnerable populations, and then there's my office, and although we're called the office of financial protection for older mens, also known as Office For Older Americans, I actually consider our office as the office for all Americans. Unfortunately, since we're in a webinar, I can't get a show of hands but I imagine a lot of you know someone over the age of 62. And I also imagine a lot of us could use some help in planning for retirement. So, my office works on two key issue areas, and that's to protect older consumers from financial harm. So, a lot of this work aims to protect them from financial exploitation, and then we also help older adults to make sound financial decisions as they age, such as handling dealing with debt, handling home equity, claiming Social Security, and so forth. We have a wealth of educational materials for consumer, family, caregiver, professionals, industry, and more, which I'll be sharing with you today. So, first of all, I was going to talk to you a little bit about why we even have an office for older Americans, and the main reason is because it's such a growing population. As this chart shows, the number of consumers over the age of 62 is expected to grow dramatically in the next 30 years. There are studies that say there's 75 million baby boomers who are on the verge of retirement, and for the next 20 years, an average of 10,000 people a day are going to reach the age of 65. So -- which has been historically the retirement phase of your life. In addition, we found -- studies have found that many consumers have not saved enough for retirement. According to this 2014 report by The Employee Benefit Research Institute, over 40 percent of people have not saved enough for retirement regardless of what generation they're in, early or late boomers or generation X. And then another issue we've seen in some of our studies is that many older consumers are carrying more debt into later years, particularly mortgage debt. It seems a lot of people are buying their houses later in life or carrying larger mortgages which is not something that we typically were facing ten years ago. So, our office, what we do, in order to help consumers, is we lead initiatives to help older people, help protect older people from financial harm and we create tools and resources to support some financial decision making and then we offer a variety of free resources. Everything that I'm going to talk to you about today is available free of charge. You can download them electronically or order them hard copies in bulk, and most of our materials are available in Spanish. So, these are some of the topics on our Website that have information related to planning for later life security, financial security. These guides and information are to help older adults make sound financial decisions, and you can use these resources to help older adults and their caregivers to navigate some of the important decisions that can affect later life financial security. So, the main categories are managing debt, planning for later life financial security and then we have a lot of resources about reverse mortgages, which I'll talk about in just a moment. And then we develop a lot of different types of consumer advisories, so this is a list of most of the advisories we have, but I encourage you to check out our Website. We have even more topics and we're always adding to this information, so, some of the advisories we have are about asset recovery scams. We've done a lot of work around the student loan space, because although you wouldn't generally think of older adults having student loans, it is a big issue. Either they've gone to school later in life, or they have co-signed for a child or grandchild, and then now they're dealing with the debt. And then there's a lot of different advisories about managing debt, planning for diminished capacity, which is something people don't always want to think about now, but it's better to make many of these decisions now when -- while you still can. So, and then one of the main tools that we have for planning for retirement is our -- is our planning for retirement interactive tool. The age you claim your Social Security can affect your lifetime income. So, this tool will help you think through the decision. And there's different steps. The first step helps you explore how you're claiming age can affect your Social Security retirement benefits. And then the second step will ask you some different questions about -- that are specific to your situation. Are you married? Do you plan to continue working into your 60s? Do you expect to have additional sources of retirement income beyond Social Security. And based on your answers, you get some different tips and advice related to your situation. And then the third step is to think about your next steps, to ask you, after learning all of this information, what age are you thinking of claiming your retirement, and then it asks -- it gives you information to your situation on next steps, and that you can take now. So, it's a great tool to use with your patrons. And then, as I mentioned earlier, we've done a lot of work around reverse mortgages. We -- despite what they say in their commercials, these mortgages definitely aren't for everyone, and we want to make sure that people understand what they are, and help them to consider all of their alternatives. So, in order to do this, one of the first things we developed was this guide Called "Considering a Reverse Mortgage. This is a short guide about four pages long and asks you important questions. Such as are the borrowers the only people going to be living in the home? Can I afford my living expenses, property taxes and insurance, and then it explains, depending on your answer, explains what that would mean in terms of a reverse mortgage. For example, if the answer to our -- are the borrowers the only people who live in the home, if you would answer no to that, the guide would explain that anyone living in the home who is not a co-borrower, or eligible spouse, would have to move out or repay the loan when you move or die. So, it's definitely something to consider if you're thinking about reverse mortgage as an option. And then the guide also has -- it suggests alternatives, such as perhaps waiting until you're older, or finding other ways to reduce your expenses. And then finally, the guide provides a lot of different resources about where to go for further information. Now, our office did recently also come out with another guide, which is the little bit -- it goes a lot more in depth into reverse mortgages and it's called reverse mortgages, the discussion guide and it's actually a guide that can be used by people considering a reverse mortgage but also by housing counselors to help explain what a reverse mortgage is, and what it would mean for that person's situation. So, it's a lot more -- it has a lot more information. It has a lot of graphics. This guide is actually about 26 pages long. So it has a lot of really good information for consumers. And then finally, we did also create a real short, it's about a two minute video that explains a reverse mortgage, and I see that Jennifer posted the link to it on Youtube, and it's a great -- it's a great way of just, an elevator speech, I think, just to explain what a reverse mortgage is for people that are asking about it. And then we've developed our guides on other different topics. We have a guide called know your financial adviser, to help people that might be looking for a person to help them invest for their retirement. And something that a lot of people don't realize, is there are these people out there that have these special initials after their name, that means they're specially trained or certified in retirement planning. Well, what we found when we did our research, is that not all of these investors are required to do the same amount of training. Some of these certifications, all they really have to do is pay 50 bucks and go to a lunch. Where some require continual learning, and special training that they have to go through to keep that certification. So, it has a lot of really good information in there. We also have another guide about pension lump sum payouts, when people -- typically when people are going into retirement, sometimes they have an option to just get a lump sum payout, as opposed to taking small payments throughout their retirement, so we go through the different pros and cons about the situation, and again, give alternatives and question to ask about whether that would be right for your situation. So -- and then next, I was going to talk about our managing someone else's money. These are guides that are developed for every day people that find out they're going to be a financial caregiver for a loved one. Hey, you're going to be power of attorney for Uncle Joe and you're thinking, I don't know what that means. I don't know how I'm supposed to do that. So, we have these great guides. One for each of the different type of financial caregivers. So there's one for power of attorney. There's one for trustees, one for conservators and also for Social Security and VA rep payees, and because each type of caregiver, the rules are a little bit different. So, these are great guides. When we initially created them, we wanted to call them, it's not your money, because a lot of peep don't realize, really how carefully they have to this other person's money to protect the person that they are providing this care giving for. So these guides have all of the information about how to be the caregiver, as well as a whole section on tips -- with tips on how to protect the assets from frauds and scams, and these guides are all available in English and Spanish. We had developed -- these are actually national guides. So this information is good for anyone that lives in any state. However, we did, when we were developing the decideds, we realized that each state is a little bit different in some of their rules. So, we identified six different states, and developed six -- state-specific guides for those states. Untort naturally, we couldn't do all 50, but if you happen to live in Arizona, Florida, Georgia, Illinois, Oregon or Virginia, why have already developed some state-specific guides for those states. Now, you don't have to remember every one of those states, but if you go to our Website, you can check out, there's links to all of the guides on our Website. And I also, I wanted to mention that even if you're not from one of those states, the national guides are still a great resource, and we have also been working with other states for them to develop their own guides. In fact we worked with Texas Apple Seed and AARP to develop guides for Texas and a link to those guides are also available on our Website. I encourage you to check those out if you think those would be of interest to you. Okay. So, and then another resource I wanted to talk to you about is our money smart for older adults. This is a great resource guide that we developed along with FDIC. Hopefully most of you are familiar with FDIC's honey smart program. They have done a curriculum for small businesses, for young adults, and I can't remember off the top of my head what other populations it's been developed for, but when we started our office, we recognized right away we needed one for older adults, so, out of this collaboration came a great resource guide that has a ton of information about the different frauds and scams that are targeted at older adults. And it's got information about most of the scams that you've probably heard about. There's a grandparent scam, there's the fake IRS scam, and even though these are typically targeted at older adults, they are not always just older adults. In fact I've gotten a lot of phone calls myself from the IRS saying I need to may my taxes or they're going to come and arrest me. So, it's definitely good information for anyone, but especially for older adults. And it also has a component about preparing for natural disasters and how to organize your finances, plan for future situations, so it's got a lot of really good information. And it's also actually a train the trainer program. So, depending if you belong to the -- to any community organizations, and were interested in providing a training on this information, you can always download a PowerPoint and an instructor guide and you can actually custom build your own like training about this information, and I'm noticing in the chat that somebody's saying they're not able to find the resources unless they actually search for them by name. So once I'm done with my presentation, I'll enter in the link to where our page actually is so you'll be able to see all of those resources, so thank you for letting me know about that. Oh, and also the money smart guide is also available in English and we're about to come out with an updated version in Spanish. So if you need it for -- if you're interested in the Spanish version, stay tuned. We should be releasing that this fall. And again I see someone else saying how do we find the guides if we don't know the name of the guide and again, I will send that link to help you guys out. And I apologize for not providing that in my presentation. And then the next thing I wanted to mention is about our consumer education placemats or consumer protection placemats. This has been a very, very popular item that we developed. We've worked -- generally, we create a new placemat about once every quarter and it's on different topics affecting older adults. And we provide these placemats free of charge to different like meal delivery services, senior centers. So that they can use these when they deliver their food. The most resent placemat we have come out with is about the new Medicare card, letting people know about the new Medicare card, how that's being rolled out, and if you turned it over, it would also have information about Medicare I.D. fraud. And then some of the other placemats that we've come out with are about the romance scam. We did one about mail fraud alerts, and we even came out with a suite of word game placemats that have information about various frauds and scams. So it's a lot of good information. And I see somebody asking if you can order past placemats and, yes, you can. There's a link on our Website. I'll send it out to you in the chat to where all of the different placemats, the links to all of the different placemats are. And the majority of these, except for the word games, are also available in Spanish. And I was going to mention that even though these were originally developed for, say, Meals on Wheels sites, we found other organizations are using these just as an educational tool. For instance, a lot of banks and credit unities are ordering them and just giving them to their customers. So, they're not necessarily serving meals but they are still sending out the information. So we encourage anyone, if you see any of these at all, that would be great. And again, I will be sure to provide that information. Actually, I think me might have posted the link but I want to make sure I'll check that's the right one before we sign off today. >> Sorry, this is Jennifer. I did see there are many listed at the bottom of that page. I didn't know if the question was about, if there were past, as in placemats that you had published before this particular list. That's my guess as to the specifics on that question. >> Perfect. Thanks, Jennifer. Actually all of the placemats we have developed are on that site. >> Perfect. Perfect >> Yeah. We've only been doing it for about two years. So, they're all available on there. >> Perfect. Thank you. >> And then I only have a couple more slides but I wanted to go ahead and stop, because I have about -- probably about ten more minutes. Does anybody have any other questions right now about the resources that I've covered so far? I saw somebody ask about the placemat is removed if the information is out of date. Yes, we would either remove them or update them. If you happen to find something that's out of date. Please let me know. That was the purpose of doing, like a new Medicare card. Because that's not going to be ever green. Once the Medicare cards are sent out that wouldn't be relevant information. So we'd probably take that part off but we will have the other side that has the information about the Medicare fraud. >> Fantastic. I think the only other question you adjust a lit bit. But, you were speaking about the curriculum, the money smart for older adults curriculum. I see that's available through that page. But then is the question about other guides related to the money smart program, and are those -- does the money smart program have specific guides that are more specifically patron-facing that folks would access? >> Oh, thank you. Yeah. Actually, thank you. Because there was something I forgot to mention about that. The resource guides are patron-facing. The curriculum I was mentioning, the PowerPoint and instruction guide, that would be available through FDIC, although there's a link on our Website to those. So, I don't know if that makes sense, but the idea is that if you were to hold a money smart training or someone held a money smart training, the resource guides would go to the participants. They would get to take those home. It is a great resource guide by itself and has a lot of good information. It is a really long guide. I want to say it's about 150 pages long. So, it's not super light and easy to carry just yet. >> Okay. >> But it does have a lot of really good information and again, it's available free of charge >> Fantastic. >> And then in terms of the other resources that you have been covering, I notice that on your site. Many of them can either be downloaded or ordered. Is that correct? >> Correct. Yeah. And there is a way, I mean there's also the option that can be ordered in bulk as well, so, if there's a publication that someone's interested in, and it's not letting them order it in bulk, or if they want more than -- I think it's 200 is kind of the limit, the general limit, but if you need more than that, when you go to the ordering Website, there's an e-mail and you can just ask, you can just say, hey, and the only exception is the placemats. You can definitely order more than 200 of those, because there's just -- you know, you would go through those fairly quickly. But you can just let us know if you have a special order, if you'd like to order more and they'd reach out to me and ask me if that's okay and of course I would say yes. And actually after -- I have a couple more slides and one of those, I will be talking a little bit about the library program, which also, you can also get these resources through that program. So, maybe what I'll just go ahead and finish up my last couple of slides and if there's any other questions, we can wrap that up if that's okay. Okay. So, the one -- another resource I wanted to mention, and this is not specifically for older Americans, it's more all consumers but it's our ask SFPD and it is a great tool that provides a lot of -- it provides clear and partial answers to over 1,000 financial questions. So, you can go on to this site and search by topic, so, say you have a question about an auto loan, credit report, credits reports and scores or mortgage, and you can go in there and it will answer your question, and it will also link you with any resources that are available through our agency related to that. For instance, when I talked about the reverse mortgages, if you put in the box the search of reverse mortgages. It will come up with reverse mortgages information and have links to the reverse mortgage publications. So that is another option to that earlier question about how do I look for the pub. If you know a topic will that you're looking for you can enter it here and you can find the publications fairly easy, so that's an option. And then the last thing I wanted to mention, was about our community financial education project. Hopefully most of you are already involved with this program when you registered for the webinar today. I believe you were given an option to sign up for it. But it's a great program our office was working with libraries across the country. That's how we got to though Kim and we offer free and customizable resources which, you know, you can use, and you don't have to be a financial expert. So, it helps you to meet your community's financial education by just participating, and while you're participating, you would basically receive one e-mail a month which would give you new resource, programming ideas, and ideas from other libraries, publications. As I mentioned, you could obtain our publications not just the ones from the office for older Americans, but our office of financial education has a ton of great material, so you would be able to order it through this program. You can order up to a thousand copies each of the print publications. And then programs, we would provide you with a list of programming ideas, and the programming ideas would be presented in a manner where you can pick and choose which ideas you think would work best for your library, and then partnerships, we provide a partnership guide book that would provide you with the framework for developing partnerships with local, state and national organizations, providing financial education resources. You wouldn't have access just to our stuff but to all of the information that's out there. And then finally, patrons, we will provide you with resources you may utilize to get the word out in your community that your library is a trusted resource of information to help your patrons make the best financial decisions or choices for themselves, so it's basically the five Ps. And I don't know a lot more about the library program itself, but if you have more questions about it, I can definitely connect you with our program lead in our office who is Ken McDonnell. I'm sure I just see there's a question about is there information on local speakers and I believe there is but I'll have to get some clarification on that for you. So, before I pass things on to Kim, are there any other questions about my part of the presentation? >> Well, there definitely is curiosity about programming, which I know that Kim is going to talk a little bit about. But -- and definitely interest in thinking about how to connect with local agent -- you know, local folks that can help bring programming to the library, so I don't know if that's more coming from the resources for the libraries project, or if you all have collaborated in connecting libraries with local potential presenters. >> I do know that part of the library project that they have done some work on that. I know that was one of the goals. So, I'm sure there is. But I can get some more information on that, and maybe follow up with you, Jennifer, and we can get that out to the participants? I'll try to get it by the end of the webinar. >> Yeah. >> But it's not -- >> I do know that the community partnership guidebook that was created by that team, has a wealth of ideas and ways to approach potential collaborators in the community and I just put a link to that guide this there. I know that Kim is going to touch on that, and also we did a webinar with the library resources team, and they definitely go a little bit more deeply into general, you know, general programming, not specific to older adults, but I encourage folks to check out that webinar and many of the resources that were referenced there are also available on today's event page. >> And I love to see people chiming in with ideas. This is a great way to use chat. So, feel free if you all have had successful programs or connecting with partners that have brought programming to your library. Lease, this is a virtual brain storm for us here in chat >> Yeah. I love it. That's great. And with that, I think I'll go ahead and pass things over to Kim so she can share with you more about programming and resources from the Kansas City Public Library that helps patrons as they near their retirement years. >> Well, hi, everybody, my name is Kim Gile. It's really nice to be with you virtually today. And speaking of Ken McDonnell with the bureau, this is Ken who is featured here in a staff training that I'll talk a little bit more about. Ken is going to be one of your greatest assets. So, here I'm going to be talking about some of the success stories that we've had. Some of the learning moments, learning opportunities that we have experienced over the past yam of years since I've been here. Partnerships is something we're talking about here in the comment section. I would encourage all of you to list your good partners in the chat, if you have any that you are really familiar with, or if you've had success. I encourage people to take a look at the CFPB partner guidebook that's been linked out. They break it down into national, state and local partners. They will give you some ideas. Everything from Score, which is the non-profit supported by the small business administration that has in person and online financial workshops. They talk about the NFCC which is the national foundation for credit counseling, they talk about money smart month. HUD resources, dollar wise, the united way and it goes all of the way down to state and local partners. So, check that out. It's highly recommended. And these are some of the -- these are some examples of partners that the Kansas City public library partnered with. Money smart Kansas City. It's moneysmartkc.org. It's a resource list compiled by all kinds of people in the Kansas City area. Thib that's affiliated with the financial tree in a non-profit sense. They can post events on this Website. They can post resources. We work with money smart to provide information based on target demographics. For example, I know this webinar is focussed on seniors. There is a senior component but also components for parents, for students, for other non-profit professionals that are out there, for basically anything that you can think of, in a financial sense, it's represented on moneysmartkc.org. They also partner with us for Money Smart Month, which is again something that Tami had mentioned. Money Smart Month is an FDIC program. It's comprehensive financial educational curriculum and it's designed to primarily help low and moderate individuals outside of main stream to enhance their financial skills and maybe tan positive banking relationships much it's not necessarily specific to seniors but there's absolutely going to be content there that's going to be helpful. We also have partnered with the Kansas City women's employment network. It's KCwen.org. We partnered with them specifically involving the financial -- the finra grant we received. The finra foundation working with the smart investing in your library program, we applied to get a grant from them. We got $100,000 partnered with the women's employment network and did all kind of financial literacy workshops and provided materials that were translated into Somali and Spanish and also available in English. You can tailor. If you want to apply to one of those grants you can tailor that to an audience specific to whatever it is that makes sense in your community. The F3E, foundation for financial education is one of the national partners that is -- I was looking on our Website the other day. They've got chapters all over the United States. This has by far been my favorite partner that we have worked with. They do a tremendous job when it comes to creating content and workshops that are relevant. They know what works. They measure their success. They work really hard at promoting their workshops and getting the word out and they're very successful in that, and I'll show you a little -- I'll show you a couple other things about them here in a second. They do workshops anywhere from, you know, financial basics to Social Security 101 to living trusts to almost anything that you can think of. They will explain that in a way that's palletable and it makes sense to their audience. We also clearly partner with the bureau for consumer financial protection. Ken McDonnell is an invaluable partner for us and we have several of their materials that are available in our libraries and I'll talk about that a little bit again here in a minute and we also have the alliance from economic inclusion which is also with the FDIC and we have meetings that are a couple of times a year, and it's a great opportunity for us to network with other financial literacy providers that are in the Kansas City area. We also advocate for different things like the last workshop that we had, it was on affordable housing, which is something that is a growing challenge in Kansas City as we, as a city, grow. And we also have a staff education component, so, we like to send our staff to those meetings as much as we can, because it just gives people good exposure to the issues that are out there in the resources that are also affiliated with that network. Let's go on to the next slide here. And here is an example of, you'll see a picture here of the F3E Social Security 101 workshop that we had at our beautiful plaza library. Our most successful workshops have been workshops freedom ninetyly associated with F3E. We know that trial and error are part of the process, so it's important to be okay with flops. It's important to try. In chat, I would like you to post programming topics that have been successful for you in your community. Just because something is successful for the Kansas City Public Library doesn't mean it's successful for your community and vice versa. It's important to go out and know your community. In the learning guide there is a couple of resources that are on there that will guide you through the different challenges, the different financial challenges and capabilities that your community faces. We have found that the most successful workshops are more planning-oriented, and the unsuccessful workshops situation-based. Let's say for example you are the victim of identity theft. You want to get that information when you are the victim of identity theft not just when you're going around your daily life and it hasn't happened to you yet. Because people think it's not going to happen to me. So, waiting until those situations arrive to address those situations, seem to be better than hosting workshops. We have just had very low attendance in the past for those. And in the programs that were okay for us were about credit management, and payday loans. The living will and trust that's linked here, if you will go on to the link, Jennifer, if you have that posted already, that will give you a chance to see how it's posted on our Website and you'll see a great way to promote that in addition to posting it on your outline calendar, is to add the flyer to print off for other people, so as other service providers come across it, they can send it out to their net works as well. We have found, though, the best way to get attendance is to boost posts on social media. By far that has gotten the most people into our libraries. One piece of programming that's not on here, that Tammy mentioned, that I thought I'd mention as well, is partnering with AARP to provide tax service. If people are trying to file their taxes, a lot of the times we have seniors who are lower income and having that service, we -- we have to turn people away every single day, because people will fill up those appointment slots and our walk-in slots within 20 minutes, sometimes, for the whole day. So it's extremely popular. So, I mentioned earlier, we got a FINRA grant of $100,000 and partnered with the Kansas City Women's Employment Network. On the Website, which you see on the left, there's a circle on the money matters logo. That is directly from the FINRA grant. And we have thinking basic, budgeting, credit management and avoiding identity theft, all materials that were available and provided through the FINRA grant with the partnership and those were translate into Spanish and Somali. Our target population for that grant was specifically the lower income and immigrant community but again you can focus that grant towards your specific community. We also have financial coaching resources that are listed on the Website there. And we also have the money matters users guide that are on the KC library.org Website. We also have printed materials that are in our library. Some of them are from the FINRA grant. There are going to be mostly materials that are going to be ever green and also you'll see some of Those Consumer Financial Protection Bureau materials that are out. We have found through many different libraries and many different experiences that clutter kills. You can definitely have information overload. So, you know, be cautious, only put out what your patrons are interested in and you can keep the other stuff behind the scenes and give it to people at their point of need. Do not feel like you have to put out every single piece of paper or every single flyer that's out there, because people will get overwhelmed and they won't take advantage of any of it, so -- this is a picture from Money Smart Day. Again, that's every April, and it's the FDIC's big kick-off month for Money Smart which is every April. This is a picture of one of our libraries where we had volunteers that were set up at different computers. The gentleman in the red there is a volunteer and he is helping a patron print off his credit report and helping him interpret what that means and how he can work to improve that credit score. There's a link in here that will show you just the schedule of events that we had at our 2018 money smart day, but partner with your local FDIC, and see what you can do for Money Smart Month. It's kind of one of those low hanging fruit, because it's part of this month that's out there. You can always find people who are going to be afilletiaed that can help you work on Money Smart Month. We have a kick-off day the first Saturday every April. And this, the first slide I showed you with Ken in it. This is our staff training that we had in March of 2017. I plan this with Ken, and when I say I planned it, Ken really did awful the grunt work and I was making sure to get attendees. So, I cannot tell you enough, that the CFPB is very well connected across the country and they can help you find partners. What we did with this workshop which is something that they have replicated in many cities across the country, is do a training that was specific to library staff on financial literacy resources. So, we sat down and, you know, we had over 50 people who were coming to this. We invited library staff from different library systems in the Kansas City metro area. Different types of libraries. We had University library that was in attendance, we had public libraries. We had just people who weren't even affiliated with libraries at all. We had people who are other financial providers. We wanted to make sure this event was open to everybody, because we were trying to make sure that we can get better financial literacy information out there. So, when we were going through and planning this, we realized, or I realized from Ken, that one of the great strategies that you can take on as a library staff, is to learn about this information yourself. Go through these processes yourself. So, sit down with the financial planner and understand what that process is like. Because that's going to help you help your patrons in a much better way. So, read through those guides that are with the CFPB. If you're thinking about a reverse mortgage and you see those commercials, you know where those guides are. So take the time to read those and you can help your patrons in a much more strategic and informed way. So what's next for Kansas City Public Library? We are excited that hopefully in September we'll have an americorps vista and this will be focused on financial literacy. We had great luck with americorps vista in the past. They are going to come on and map out the financial immediates in Kansas City and figure out where the library can play a role and what makes the most sense for our community and reach out to our staff and make sure our staff are very well aware of the resources that are out there and americorps vista is what they do is grow capacity. They'll help us grow capacity for financial literacy resources financial information and programming for patrons. That's the next big thing coming from Kansas City Public Library. Few, I did not have a disclaimer like Tami did. You can always reach out to me at Kim Gile at kclibrary.org if you have any questions. So, are there any questions from anybody in the group I can help with? >> Yes. Thank you so much, Kim, it's exciting to see the great work do you there. There were a couple groups of whether you require registration or are your sessions drop-in, I was going to say, do you require registration or do you provide drop-in opportunity? >> Yes. So, the programs we have had with the F3E, they do take RSVPs and what they will do, which is fabulous, you know the library staff we're all very busy and it's something they can manage. They will take -- manage RSVPs and send out reminders for the attendees. So, they, through that process, always get better attendance. They boost their posts through social media and they kind of take it and run with it. So it's a great way to outsource that and it's all free of charge to the library. >> That's definitely handy. There were a few folks that chimed in that are managing it themselves. Some folks have the register or drop-in, but they prefer registration, but don't want to discourage last minute attendees, and someone else said we've never had people sign up before hand in general. They haven't had luck with that, but they just let them show up and they haven't had any financial topics yet, in interest in financial topics yet at the library, which I just want to kind of get a sense to -- I mean, it seems like through the grant piece, you all have done a really great job of marketing. But I know that a lot of times the marketing efforts are the challenge, or they are not feeling like they are getting the word out. Do you have suggestions for either other folks in the community, or places where maybe marketing flyers could be left that you have seen success? >> Yes. We've had success in actually taking out ads in the newspaper. When we do our amnesty programs, those are great to get the word out, and we have also offered things like if you take a financial literacy program during Money Smart Month we will give you $100 off your overdue fines. There's different ways you can kind of incentivize attendance. We've had this discussion for a really long time round and around about how to make financial literacy programs, something that are, you know, appealing, because most people don't want to go to something like that. If you can get creative in how -- like even the title of your programs, make it relevant, meet people where they are, and don't think that you have to host those programs in your library. If there's a place that you can go and take that information, meet people where they are. It's going to be more successful. But why would they he leverage your network and send those flyers out as many different ways that makes sense for you and your community. Boost on social media. Most people on social media. That's a great way to do it. And don't forget about the newspaper. Who still reads the THUP? Usually people that are older. >> Uh-huh, uh-huh. I would say, I know a lot of senior centers are willing to have flyers up or share that information with their clients as well. So, lots of -- definitely a good thing to brain storm about. And then there were a couple questions about your volunteers, knowing that, you know, information is sensitive, and then also how did you find or screen your volunteers? >> Yeah. That's a great question. So, the confidentiality piece, none of the volunteers have access to the libraries. But we do make sure that the volunteers are certified in the appropriate ways. Finding volunteers from like, for example, the F3E organization or reach out to the -- to Ken with the CFPB and see if he has suggestions that are good for -- locally. You can also, you know, if all else fails and you're more concerned about the local, like hyper local partners that you might have, look at the bigger picture and see if you can find partners that are on the national level that are just a little bit more well established if you're concerned about it and the more you can learn about it and the more -- you know how to ask the right questions and all of that, the more comfortable you're going to be. But I would say reach out to the CFPB and ask any questions that you have about how to vet, properly vet your partners >> Right. And I know Tami mentioned, just in terms of -- there were resources on selecting consultants, or adviser, financial advisers, I am sure that looking at some of that, and making sure that the folks you're working with have the proper qualifications, but certainly partnering would be -- working with your partners would be a good place to go for sure. >> Yeah. And whenever you're looking at partners, you want to make sure, whatever this partner is. They're going to be a reflection of you and your library, so, you know, make sure that they are respectful and courteous, and make sure that the mission and all of that are in line, make sure that it's a mutually beneficial partnership. I'm actually looking at the partner guidebook right now and going through some of the highlights. If any over seemed to be true and you get a partnership request based on what the library can do, beware. Look for unbiased information and whether or not it's a formal or informal partnership. Do you need written memorandum of understanding or not. So, do what's right for you and your library and your community. >> Excellent. Yeah. There's a lot in that guide. I've just posted that link again. Again, it's referenced on the event page and there's a whole other webinar that is short of around more generally the financial needs of your patrons as empowered financially aware consumers. So, be sure to check that out and again, there are already a wealth of links on the event page, and we'll be sure to catch any of those that weren't -- aren't already on there. I know somebody just mentioned the FT C, Federal Trade Commission so there are even more resources that we can explore as well. Thank you so much to both of you. Thank you for all of the great work your organizations are doing to meet community needs and thank you to all of you who joined us today. I will be sending you an e-mail later on once all of the recording is posted and I'm also going to be sending you to a short survey as you leave the room here. We do appreciate your feedback. It's a great way, a great resource to share with our presenters but we also collect that information to guide our ongoing programming. So, we look forward to seeing you at our next sessions in August, and thank you again, Tami and Kim. >> Thank you. >> Thank you so much.