Articles and Discussions http://www.webjunction.org/workforce-resources 2012-02-10T20:15:24Z 2012-02-10T20:15:24Z Project Compass team http://www.webjunction.org/workforce-resources/-/articles/content/115124010 2012-02-10T20:15:24Z

Links to all of the curriculum content sample agenda and handouts and other supporting material to be used for staff training on workforce services br p b Complete Workbook b All the files below are assembled in one PDF formatted as a booklet br a href workforce resources articles content 119553447 b Project Compass Curriculum Workbook b a p p a href http www webjunction org workforce resources articles content 118835679 b See Structure and Use of the Workforce Recovery Pathways Video b a p p b Topic Pathways b Each pathway serves as a checklist of things a library can do to advance each of the topic areas and serves as a means for identifying gaps and priorities See a href workforce resources articles content 118835679 Structure and Use of the Workforce Recovery Pathways a video p p style margin left 40px a href workforce resources articles content 112894101 Core Services pathway a Guides library staff understanding 1 basic community needs key service providers and opportunities for partnership 2 ways to provide basic computer skills training 3 best practices for collaborating marketing and communication p p style margin left 40px a href financial literacy articles content 112641183 Personal Financial Skills pathway a nbsp Guides library staff understanding 1 the impact of the economic downturn on personal financial stability 2 how to provide resources training and programs to help patrons get better control of their personal finances p p style margin left 40px a href job seekers articles content 112700944 Job Seekers pathway a Guides library staff nbsp understanding 1 nbsp unemployment data types of unemployed workers and stages of the job search process 2 ways to help job seekers 3 how to connect with workforce development agencies and other partners to increase employment opportunities p p style margin left 40px a href small business articles content 112673340 Small Business amp Entrepreneurs pathway a Guides library staff understanding how nbsp 1 nbsp small business builds local economies 2 to build training and programs to support local small businesses 3 to connect patrons with resources for small business development and sustainability p p a href workforce resources articles content 113886735 Sample Workshop Agenda a Use this sample agenda to plan and prepare for your Project Compass workshops for library staff The agenda includes descriptions of activities and the nbsp handouts to support those activities p p a href workforce resources articles content 114424470 Workshop Slides a full deck PowerPoint slide decks for each section of the Project Compass workshop nbsp presentation p ul li Introduction to Project Compass li li Introduction to 21st Century Skills Framework i See i a href workforce resources articles content 113900828 discussion handout a and a href workforce resources articles content 115503290 21st C Bridge document a li li a href workforce resources articles content 113886767 Introduction to Pathways a An overview of the four topic pathways their structure and use i See also video i a href workforce resources articles content 118835679 Structure and Use of the Workforce Recovery Pathways a i and i a href c document_library get_file folderId 113886773 amp name DLFE 31960005 pdf handout a li li a href workforce resources articles content 121030546 56 Things you your library can do for workforce renewal a ppt li li Panel Discussion nbsp i See i a href workforce resources articles content 115503887 tips on hosting a panel discussion a nbsp li li Staying Sane Discussion i See i a href workforce resources articles content 115123826 handout a li li Introduction to Workforce Resources area on WebJunction i See i a href workforce resources articles content 115126103 handout a li ul p a href workforce resources articles content 115503290 21st Century Skills Bridge a a reference to think about how you can wrap your library s workforce recovery actions in the 21st Century thinking p p a href workforce resources articles content 113900828 Workshop Discussion 21st Century Library Shifts a nbsp handout A one page worksheet to stimulate discussion about the differences between 20th century and 21st century libraries p p a href workforce resources articles content 113886692 Action Plan a nbsp handout Workshop attendees can use this Action Plan to identify where they are their goals for future programs and services who they will work with and when the work should be completed p p a href workforce resources articles content 115124801 Community Needs Analysis a worksheet and handout Use these nbsp to facilitate discussion around conducting a fast and easy community needs assessment p p a href workforce resources articles content 115123826 Workshop Discussion Staying Sane a handout Use this handout to give workshop attendees a chance to discuss how they deal with their own stress and that of their coworkers and patrons p p a href workforce resources articles content 115126103 Gateway to Workforce Resources on WebJunction a handout A visual diagram of where staff can find workforces resources on WebJunction org p p a href partnerships articles content 113885074 Community Partner Collaboration Guide a p p nbsp p

Project Compass team Connie Barker and Mario Aguilar http://www.webjunction.org/workforce-resources/-/articles/content/128673630 2011-11-09T00:30:45Z

This program at the Las Vegas 045 Clark County Library District helps job seekers acquire basic education and employment skills to be more marketable in a competitive job market br p Nevada still has the dubious distinction of leading the nation in high unemployment rates Fortunately for the residents the state also has some creative and resourceful libraries and library staff who are finding ways to move toward recovery p p b Project EASE b was developed at the Las Vegas Clark County Library District to help the significant number of unemployed workers get a foundation of basic skills that would increase their employment potential When Literacy Manager Connie Barker and others saw an quot unfulfilled need quot to boost the literacy levels of i native i English speakers especially young African American men she quot threw everything we had at it quot The major goal was to improve basic skills in reading writing and computer use while avoiding the stigma of labeling people illiterate p p The attached a href c document_library get_file folderId 128673636 amp name DLFE 35270011 ppt slide presentation a was delivered by Mario Aguilar Asst Branch Manager at the West Las Vegas Library as part of a Project Compass session at the 2011 Nevada Library Association Conference By the time of the graduation ceremony for the first cohort Project EASE was able to report very successful statistical outcomes More significantly Mario shared the deep rewards of seeing the pride and sense of accomplishment in the faces of the program participants p

Connie Barker and Mario Aguilar WebJunction Central http://www.webjunction.org/workforce-resources/-/articles/content/128672696 2011-11-08T23:52:55Z

Collection of slide presentations and supporting documents for Oregon State Library 039 s online offering of the Project Compass workshop curriculum br p span style font size larger The Oregon State Library offered a series of three online workshops to deliver the Project Compass curriculum to staff in Oregon libraries The workshops were led by trainer Linda Bruno who shares her slide decks and associated handouts here span p p b span style font size larger Attachments span b span style font size larger span p ul li a href c document_library get_file folderId 128672702 amp name DLFE 35270002 pptx span style font size larger Part 1 CORE Slides span a li li span style font size larger a href c document_library get_file folderId 128672702 amp name DLFE 35270003 pptx Part 2 JOB SEEKER Slides a br span ul li span style font size larger handout a href c document_library get_file folderId 128672702 amp name DLFE 35270004 docx Idea Generators for Job Seekers a span li li span style font size larger handout span a href c document_library get_file folderId 128672702 amp name DLFE 35270008 doc span style font size larger Resume and Interviewing span a li ul li li span style font size larger a href c document_library get_file folderId 128672702 amp name DLFE 35270006 pptx Part 3 SMALL BUSINESS and FINANCIAL SKILLS Slides a br span ul li span style font size larger handout a href c document_library get_file folderId 128672702 amp name DLFE 35270007 docx Idea Generators for Small Business a span li li span style font size larger handout a href c document_library get_file folderId 128672702 amp name DLFE 35270005 docx Idea Generators for Personal Finances a span li ul li ul

WebJunction Central Cindy Parker http://www.webjunction.org/workforce-resources/-/articles/content/126362191 2011-10-06T21:18:39Z

Cindy Parker director Friends 039 Memorial Public Library 040 PA 041 introduces the Small Business Start 045 up Backpack that was created for McKean County libraries by the Entrepreneurship Program University of Pittsburgh at Bradford br p Cindy Parker director Friends Memorial Public Library PA introduces the Small Business Start up Backpack that was created for McKean County libraries by the a target _blank href http www upb pitt edu NewsReleases aspx menu_id 250 amp id 22649 Entrepreneurship Program University of Pittsburgh at Bradford a The backpack contains 4 books and local resource information It circulates as one unit Cindy introduced the backpack at the Project Compass workshop at the 2011 PaLA conference Attendees were eager to return to their libraries to create small business backpacks and even job seeker and personal finance backpacks p p iframe width 320 height 270 frameborder 0 allowfullscreen src http blip tv play htIYgteDWwA html iframe p embed style display none src http a blip tv api swf htIYgteDWwA type application x shockwave flash embed

Cindy Parker WebJunction Central http://www.webjunction.org/workforce-resources/-/articles/content/119553447 2011-10-04T23:54:31Z

The Project Compass workshop handouts are assembled and formatted in this downloadable PDF br p span style font size larger All Project Compass workshop materials are made possible by a grant from the Institute of Museum and Library Services IMLS and are the product of the partnership between WebJunction and the State Library of North Carolina br type _moz span p p span style font size larger All are welcome to use and distribute the workbook span p p NOTE there are blank pages in the layout of the booklet p p See also a href project compass Project Compass a and a href workforce resources Workforce Resources a p

WebJunction Central Betha Gutsche http://www.webjunction.org/workforce-resources/-/articles/content/121030546 2011-10-04T15:32:10Z

Powerpoint slides with quot thing clouds quot of ideas you can implement at your library to help job seekers and the workforce in your community br p Find ideas on how you and your library can help p ul li to create a friendly place li li to build programs for job seekers li li to build community connections li li to support entrepreneurs li li to increase patrons financial skills li li to support families li li to stay informed li ul p nbsp Attached documents in pptx ppt or doc format p

Betha Gutsche Betha Gutsche http://www.webjunction.org/workforce-resources/-/articles/content/125224675 2011-09-29T23:41:34Z

When staff from rural and small libraries in 14 states gathered to focus on workforce recovery they generated a wealth of ideas br p span style font size larger This document grew out of a Project Compass workshop that brought staff together from rural and small libraries in 14 states representing counties with chronic high unemployment After reviewing the span a href workforce resources articles content 115124010 span style font size larger workforce recovery pathways span a span style font size larger the participants engaged in lively quot world cafe quot conversations filtering the pathway actions and resources through the lens of the often tiny and remote library community span p p span style font size larger The ideas are organized to align with the structure of the pathways Download the attached document in either doc or docx format span p p nbsp p

Betha Gutsche Betha Gutsche http://www.webjunction.org/workforce-resources/-/articles/content/123198212 2011-09-28T00:51:51Z

Resources and ideas harvested from the discussions in the second Project Compass online workshop Libraries Supporting Business and Financial Health br p Discussions in the second Project Compass online workshop yielded a bumper crop of ideas and solutions which are summarized here This workshop investigated the ways in which libraries support community enterpreneurs and contribute to the increase of personal financial skills of patrons p ul li a href biz b Small Business amp Entrepreneurs b a li li a href fin lit b Personal Financial Skills b a li li a href partners b Effective Partnerships b a li li a href rural b The Rural Library View b a li ul p What is the connection between ldquo 21st century themes rdquo and the role of the library in promoting the economic health of the community p ul li Help the mindset of the patron either individual or entrepreneur to keep current li li Patron financial and digital gaps are widening Technology is expensive Access is expensive We will need to do our best to provide those for patrons li li Libraries can set themselves up as community role models of embracing change li li In addition to providing solutions we can show them how to find the solutions themselves li ul h2 a name biz Small Business amp Entrepreneurs a h2 p How can you persuade your administration that supporting small business is a worthwhile effort to pursue p ul li Create advocates mdash small business owners are often community leaders as well li li Do research into what businesses need and want and show that we can effectively meet that need li li Capture the positive feedback mdash get testimonials from people permission to use them and convey this success to your administrators bull li li Help staff get confident in helping small business br ul li Review the resources that are available in the library li li Remind staff that they can get back to patrons with difficult questions li li Study a href http www ala org ala mgrps divs rusa sections brass brassprotools corecompetencies corecompetenciesbusiness cfm RUSA Core Competencies for Business Reference a as a team li li Help staff understand that business owners needs really fall into a few key categories marketing competition industry trends and demographics li ul li ul p Ideas for supporting small business entrepreneurs p ul li Build web pages and or online directories for small business li li Develop a Small Business Resource Center include a print collection computers dedicated for small business users plus some other equipment like printer scanner li li Host classes in technology skills li li Provide workshops for creative entrepreneurs that meet their needs amp cover web 2 0 marketing li li Provide access to databases amp strong print collection li li Make a list of local groups meetings such as the city s economic development committee Rotary Club and the Chamber of Commerce Find out more about what the businesses need and how the library can help li li Put an article in the local paper that advertises the resources that are available li li Partner with the local chapter of a href http www score org SCORE a mdash they help with promotion and connections li li Offer a monthly program on business planning Business Plan 101 mdash a great way to reach a dozen people at once and then follow up if necessary with individual sessions li li Set up a meeting with Small Youth Businesses li li Have SCORE volunteers come to the library weekly li li Leverage local area expertise to guide construction of pathfinders for small businesses li li Have kiosks in each branch with brochures about the small business resources li li Create podcasts so that entrepreneurs can lsquo attend rsquo the lecture when it rsquo s convenient li li Do an informal community survey to find out which organizations are the most effective trusted and well thought of among small business owners and partner with them li li Start a small business book club li li Set priorities that meet community needs and can be sustained by the library li li Explore social networks available to business owners entrepreneur connect LinkedIn Meet the Boss and Partner Up li li Host a networking event or monthly gathering for local business owners to meet and exchange information with their peers li li Offer to make a presentation to a business group about FREE resources li li Host a Business Resource Open House li li Add an RSS feed to publicize library events and messages on the city website li ul h2 a name fin lit Personal Financial Skills a h2 p Ideas to help community members increase their personal financial skills p p b Training b p ul li Classes for people with bad credit li li FUN Families Understanding Numbers mdash an 18 month program targeting families and financial literacy li li Teen financial literacy li li Money management basics program li li Training literacy tutors to be coaches to help our clients with financial behavioral change li li Understanding your credit report for those who are unemployed li li Personal budgeting workshop li li Food preservation classes li li Living on a shoestring budget program li ul p b Resources b p ul li Purchase a small 5 6 seat subscription to Valueline online li li Increased financial literacy collection for teens li li Increased collection of budget cookery books li li Supply Community Gardens with a list of materials both on paper and online on veggie gardening li ul p b Strategies for success b p ul li Apply for grants to create training programs offer resources li li Partner with a local bank li li Partnership with schools and the Juvenile Detention Center to reach youth li li Local credit unions have outreach departments li li Distribute a needs assessment li li Seek money from private funders li li Subcontract with a community financial educator trainer and coach to deliver training li li Market your training resources through partnerships with community based organizations that already have inroads in the local targeted area li li Market your training resources by posting flyers everywhere libraries job centers community centers senior centers parks li li Market your training resources by making presentations to ESL classes li li Focus on the family mdash get kids and teens involved in the family finances and give them skills and tools they can use when they begin managing their own finances li li Promote personal emotional topics with a positive outlook and provide guidance without judgment li li Partner with a href http www moneymanagement org Money Management International a quot the nation s largest nonprofit credit counseling agency quot li li Display materials amp resources prominently in the library li li Seek partners through library discussion boards li li Bundle tough personal topics like ldquo how to get help and deal with the IRS if you are audited rdquo with general information like quot tax tips for 2010 rdquo li ul h2 a name partners Effective Partnerships a h2 p How do we overcome the challenge of partnering with presentations from local businesses br For example quot If banking businesses are allowed to make presentations there is a definite possibility indeed even a probability of self promotion for the sale of products services or accounts quot p ul li Try to choose from the very few Bank of Fairfield and People s Bank a local institution for almost 100 years that are local to your town or region rather than the big national chains It ties into the whole quot help grow your local economy quot idea and it s also often easier to get a quick commitment from the smaller banks rather than having someone at Chase or Wells Fargo ask permission from higher up li li Tell commercial presenters up front that they may not sell or promote their businesses in any way during their presentation but they may leave brochures and business cards on a table at the back of the room leaving the choice to the patron of whether or not to pick them up li li Introduce presenters and describe their credentials and business but make sure they understand that their presentation should be focused on providing general information that educates not sells li li Only allow the name of their institution that they are representing be it a bank or their own small business at the introduction Some libraries do not allow presenters to distribute their business cards or solicit business during the presentation li ul h2 a name rural The Rural Library View a h2 p b Successful Strategies b p ul li Team up with libraries and other economic development community development agencies in neighboring towns li li Successful entrepreneurs can also be powerful partners and advocates If they ve been around for awhile it is usually because they have a connection to the area and want to make sure it is prosperous and successful li li Find ways to discreetly offer services this applies to all libraries not just rural br ul li Create bookmarks or flyers or ask agencies for bookmarks flyers that can be placed in patrons materials at check out or would be easy for patrons to pick up without stigma li li Provide a packet of printed information about financial literacy and about starting a small business which we slip into the appropriate family s mailbox and in a few random families so the targeted family doesn t feel well targeted Include the library worker s cell phone s so private appointments can be scheduled li li Print business cards advertising library services and have them available at the book check out desk li li Advertised on city buses li li Talk up all the library has to offer at the grocery and the playground slipping in references to what we think they d need li li Make up folders of material on bankruptcy and foreclosure avoidance and leave them in the community room near the public copy machine People can pick them up anonymously li ul li ul

Betha Gutsche Betha Gutsche http://www.webjunction.org/workforce-resources/-/articles/content/101741495 2011-09-15T16:42:16Z

All around the country libraries are providing crucial services to the unemployed This is a small collection of stories about the successful impact of the library lifeline br ul li span style font size larger a href job Category 1 quot I found a job quot a span li li span style font size larger a href service Category 2 Great tools and services a span li li span style font size larger a href staff Category 3 Observations of library staff and workforce agencies a span li ul h2 a name job Category 1 quot I found a job quot a h2 p Cynthia Cameron at the b Shreveport Memorial Library LA b reports p p style margin left 40px ldquo We had a patron who had been out of work for a very long time and he was basically computer illiterate and was having trouble looking for jobs We helped get him on the computer and showed him a few job search websites He came in daily and practiced signing on to the computer checking his email and searching for jobs After several weeks he was able to finally get a job He thanked us all profusely as he had not only found a job but had also become computer literate which he had once thought was impossible rdquo p hr p Marianne Lohrmann at the b Geauga County Public Library OH b reports p p style margin left 40px ldquo At the beginning of the recession a patron came to the library to use the public computers to assist in his employment search As the weeks went by we helped him locate resources through data bases and also assisted him in brushing up on the skills necessary to complete online applications and attaching resumes to email After several weeks he raved about the great service he d received at the library especially after he found a job We were happy for him but sorry for ourselves because he was moving across the country It s difficult saying good bye to a happy patron rdquo p hr p b Tennessee Public Libraries b provide training support and tools for job seekers p p style margin left 40px quot Please allow me to express my most heart felt thanks for all the library has done for me and for all the citizens of the area I have recently been able to publish an article in an on line magazine and I have been able to secure employment These things would not have been possible without the services of the library and the people who work so hard to provide them quot br From a Linebaugh Public Library patron p p i source i a href workforce resources articles content 94111179 Tennessee Public Libraries A Critical Resource for Job Seekers a p hr p style margin left 40px ldquo When I lost my job the library was the only place I could go and not be judged I would come to the Fayetteville library and hellip focus on what I really wanted to become hellip My favorite thing about the library is the staff because they are very helpful rdquo a writer p p i source i a href workforce resources articles content 99501273 b Arkansas Libraries b Working to RAISE Employment a p hr p Quotes from b Maine Libraries b Snapshot Day p p style margin left 40px ldquo The free computer access was instrumental in finding my new job rdquo br ldquo The computer lab is a good place for me to refresh my resume find information and fill out job applications rdquo br ldquo I am unemployed and am unable to afford Internet access at this time Having the ability to use the library for this purpose has provided me with a temporary position with the possibility of permanent placement rdquo p p i source i a href workforce resources articles content 97448138 Maine Answers Tough Times a p hr p Jamie Matczak from the b Nicolet Federated Library System WI b b b shares this story p p I work for a library system so I don t get a lot of interaction with patrons I do volunteer when I can for my neighborhood library usually helping patrons with using the internet or laptop basics p p On Tuesday I helped a woman named Rita She is a retired widow age 75 She had never used a computer or the internet before but she wanted some part time work at the local Kwik Trip When she went to the job fair at Kwik Trip they gave her a newspaper clipping with a web address and told her to apply online She told them she didn t know how to use a computer and the Kwik Trip folks told her to quot go to the library They will help you quot p p She was very nervous and quiet Because of a medical condition her hands shake She kept apologizing for this and I said quot no problem let s work on your application quot She did not have an email address so I set up a gmail account for her Her work experience prior to retiring was working for our Norbertine Center in town which we also call The Abbey She was a cook for 20 years Most days she would cook and clean for 40 priests fathers two meals a day On weekends she would cook for up to 100 of them and sometimes she only had one other person helping her p p We started working on her application I had never worked with someone who had zero computer experience so this was new for me too Because she had never used a computer and did not have familiarity with the keyboard I did all the typing We probably would ve been there for hours if I had let her so in the interest of time she dictated and I typed I told her that we could set up separate sessions for going over email the mouse computer basics etc We worked through the application Rita was never late for work in the 20 years she worked at the center She had a clean record and was willing to work any hours p p When we got to the section of quot other skills quot she said she didn t have any Then she said quot Well my husband and I did own a restaurant but that was 20 years ago quot br I said quot how long did you own this restaurant quot br quot About 30 years quot she said br quot Rita quot I said quot You owned your own business Did you supervise Manage Do payroll Those are all great valid skills quot br She confirmed that she did all of that without a computer of course but she still knows those things p p It took us close to an hour to finish which is how long my sessions usually run We we finished she started getting out her wallet and asked what I charge I told her nothing This was something I do as a volunteer and it s what libraries are all about Then she asked if she could give me a tip I laughed and said quot no quot She had tears in her eyes and said quot thank you quot about 20 times I told her she could let the staff know when she wanted to meet again and I would help her with other things p p I started tearing up on my walk home It was definitely one of those quot ah ha quot moments for me It made me grateful for the skills I had and happy that I could help someone else I really hope I can help her more and it would be awesome if she got this job p hr p Pat Jarvis at the b South San Francisco Public Library CA b tells a story about the library s support for an entrepreneur p p Dina is a Project Read adult learner and success story She lives with her husband and school age son Her literacy goals are to improve her reading writing and speaking skills in order to enhance her job performance p p She started out as an entry level restaurant worker and has gradually advanced to the level of manager She is very motivated to improve her family rsquo s financial life Dina enrolled in our financial management program with the goal of starting her own business We matched her with a coach who has small business expertise With the assistance of her coach Dina identified freedom as the main value which motivates her to work towards her goal of entrepreneurship p p She opened a small business Individual Development Account with one of our partnering agencies saved 2 000 which was then matched with a 4 000 grant Dina worked with her coach to write a business plan file a fictitious business name get her business license and negotiate and sign a one year business lease Dina is now a business owner p hr p The b Massachusetts Board of Library Commissioners b initiated quot Libraries for Job Seekers quot efforts to train library staff and enable Massachusetts residents to be quot better prepared to meet life s challenges quot The following stories resulted from these efforts p p style margin left 40px quot I was laid off in mid November and therefore was forced to enter into the job search market I read in the newspaper of the job fair at your library and made a decision to visit and take advantage of the resources available As part of this visit I also had the opportunity to sit with a counselor named Ben and have my resume critiques That experience combined with several books that you had displayed on the topic of job search really helped me redesign my resume From mid November to mid January I had five job interviews Some wet well others not so good but I certainly learned from each experience I finally was offered a position that I was interested in but I was not satisfied with the base salary I went back to your library and read through a reference book that talked about negotiating salary which I found extremely helpful Using techniques directly from that book I was able to successfully negotiate an additional 10K in base salary and landed the job br I want to thank the library staff for their assistance and for having this program available to the public I would certainly credit the program for helping me rejoin the workforce which was no easy task given these difficult economic times quot library patron in Southeastern Massachusetts p p A librarian in Northeastern Massachusetts reports this story about a patron p p style margin left 40px quot Last year the public service staff noticed the same man in the library every day He spent time using our computers to search job listings read newspapers and check out materials He always acknowledged staff and exchanged pleasantries but staff knew nothing about him During the winter he came in one day to say he had gone back to work and he gave the library a check for 500 in gratitude for the role the library had played in his life He had lost his wife and his job in close proximity and the library became his refuge He found a place that was comfortable filled with people and he felt less alone In his words the money was a quot small thank you for helping me make it through the storm quot p p A librarian in Central Massachusetts reports this story p p style margin left 40px quot Our library s access to the internet has helped many people in their job searches However one sticks out br A gentleman came into the library one afternoon about an hour before closing he had been in the military for several years and had worked all of this life He was laid off and out of work He went to apply for an advertised management position at a fast food restaurant chain He was told that all preliminary applications had to be made online br He came to the library he did not have much of any experience with computers and didn t have time to learn for this job application He asked for help We got him onto the internet He started filling out the application at the website address he had At some point he called me over because he didn t understand a pop up He was totally in the wrong site and had personal information typed in already I erased his information and found the correct for him Time was running short we would be closing I offered to type for him if he didn t mind We finished hit send and a list of 35 questions on management style came up that had to completed in order to apply for the position It was 5 minutes until closing Here was a capable man beside himself with frustration at not being able to do this simple task because of his lack of computer skills I told him that I would stay over to help him finish the questionnaire He was very grateful br One week later he came into the library a very happy man he had the job And he was going to take computer classes quot p p A Metrowest Massachusetts librarian shares this story p p style margin left 40px quot A patron who lives locally came to our library s Literacy Project drop in resume clinic The library staff helped him get a library card and also pointed him downstairs for help on his resume and job hunting br He is an army veteran and was also a hairdresser for 20 years but was laid off in December 2008 He was very eager to get back to work but didn t have any computer skills to know how to do on line applications he also had no email address and knew nothing about using email br Two wonderful Literacy Project volunteers Dena and Mary bring a phenomenal amount of patience and expertise to the resume and job hunting clinic They have worked in human resources and library administration they also bring brilliant people skills that enable them to inject hope into the patrons who come for help They treat each patron with deep respect and help each create stunning and clear resumes that highlight skills and strengths br On Wednesday out friend came in for assistance with his job hunting He met with the volunteers for about an hour and left with a professional grade resume that he could keep and access both digitally and on paper He also left with an email address and a rudimentary sense of how to use it for job hunting The volunteers helped him create this resume and then send it to lots of jobs highlighting his veteran status and his successful work history br On Thursday he got a cal and was interviewed for a job He was hired br On Saturday morning he walked into the Literacy Project room so excited I can t sit down He feels extremely optimistic that htis job will be his foot in the door and that it will snowball that it will lead to a great future quot p p i source i a href workforce resources articles content 97448412 Massachusetts Library Services for Job Seekers a p hr p nbsp p h2 a name service Category 2 Great tools and services a h2 p b Delaware Libraries b Community Resources Exchange solicited 123 agencies to contribute to an ongoing online exchange of resources events and opportunities related to alleviating the effects of the economic crisis p p style margin left 40px ldquo The brilliance of this program lies in its simplicity rdquo Governor Jack Markell br ldquo Boy this group is great nbsp In the short time I have been receiving the e mails I have heard about lots of events that are new to me and I thought I knew about most of the human services happenings around the state nbsp Thanks rdquo br ldquo Just want to say thank you for such a useful tool nbsp The listserv has been an important resource nbsp to both receive and send nbsp information rdquo p p i source i a href workforce resources articles content 97685562 Delaware s Community Resource Exchange Program a p hr p b Florida b libraries partnered with One Stop Career Centers to familiarize patrons with library and community employment resources and provide training on navigating the the Employ Florida database and completing online applications p p style margin left 40px ldquo New to the State enjoyed the class received a lot of useful info quot br ldquo Thank you hellip very informative hellip used the laptops hellip hope the grant will continue it is a very needed service rdquo br ldquo Definitely has given me hope rdquo p p i source i a href workforce resources articles content 94111089 Florida Libraries Collaborating with One Stop Career Centers a p hr p b Michigan State Library b developed a MeL Michigan eLibrary Business and Jobs Gateway site p p style margin left 40px quot I just learned about your site at the Creating Entrepreneurial Communities conference this past Wednesday I am IN LOVE Thankyouthankyouthankyou I will spread the gospel you guys ROCK quot p p i source i a href workforce resources articles content 94111129 Library of Michigan Response to Workforce Needs a p hr p b Montana State Library b purchased state wide database licenses to enhance equal and remote access and provide employment resources Comments from patrons include p p style margin left 40px quot Great to be able to study for my GED online from home quot br quot The resume builder makes this a lot easier than I remember it to be quot br quot I didn rsquo t know there were that many careers to choose from Where do I begin quot p p i source i a href workforce resources articles content 99501535 Montana State Library Project Compass Snapshot a p hr p The b New Jersey State Library b has been collecting stories about the variety of ways the library impacts the lives of community members Here are two stories about job help p p style margin left 40px quot I have lost my Job as main breadwinner for my family due to mergers and cutbacks We have lost over 2 3 rds of our income while our property taxes and energy costs have jumped No vacation this year no more buying anything that is not on sale We never go out to dinner or a movie and no purchases are being made in any non essentials Our library has helped my wife tremendously in researching graduate schools and for me in researching companies using Reference USA that I feel I could help quot br quot I lost my job last year so the sacrifices are many I can not afford to pay for the services my local library and other nearby libraries are providing While I am out of work I have been doing volunteer work to stay active in my community My family has basically cut out every luxury and we are now falling behind on our bills Without the library services my job search will be severely hindered I attend many job search related networking groups sponsored by the libraries in the area including county libraries quot p p source a href http njlibrarychampions org everyday_champions_stories target _blank Stories From Everyday Champions a p hr h2 a name staff Category 3 Observations of library staff and workforce agencies a h2 p Jefferson County Public Library rsquo s E Train from the b Colorado State Library b p p style margin left 40px ldquo The E Train helps to bridge the lsquo digital divide rsquo by bringing computers to folks who may not own one by helping them learn new job skills and employment strategies and by helping them access the wealth of information provided by the Internet rdquo Stacy McKenzie p p i source i a href workforce resources articles content 99501333 Colorado State and Local Libraries Providing Direction in Tough Times a p hr p The b Idaho Commission For Libraries b collaborated with the Idaho Department of Labor to make the Career Information System CIS nbsp available through libraries The program included training for library staff to help patrons utilize the career development resources p p style margin left 40px ldquo In stressed and challenged communities the public library serves as a resource where people of all ages take part in their community and access information that can improve their life circumstances rdquo ndash Alyce Kelley Director Emmett Public Library br ldquo I have assisted about 10 people with this website who have been seeking employment The last group was a group of three older women who were looking for work and they all left with some idea of where they would be going and a hope for their future This is a great website I am having another training on May 20th rdquo Linda Henderson Buhl Public Library br ldquo Computer access at the libraries is a key component for the sustainability of our rural communities as a place where people can go for government information for home work assignments for doing their business and banking for keeping in touch with the troops overseas for job search training on using computers and the skills needed for the 21st Century rdquo nbsp Mike Field Idaho Rural Partnership p p i source i a href workforce resources articles content 99501383 Partnering for Workforce Development in Idaho a p hr p The b State Library of North Carolina b provided staff training workshops on job related resources and built a wiki based state wide resource center for staff and patrons br Quotes from participating library staff p p style margin left 40px ldquo There are many patrons that do not know where to begin or how to use the computers hellip I was introduced to other helpful resources that hellip will certainly assist them in locating and hopefully obtaining a job The job search toolkit is definitely a user friendly tool that can be accessed easily rdquo br ldquo We will definitely start directing folks to the many resources available at our JobLinkCareer Center we did not even know they existed prior to this workshop rdquo br ldquo I will be showing the rest of the staff the Job Search Toolkit and recommending websites for different needs I will also be creating handouts Our system has already placed the Job Search Toolkit on our webpage rdquo br ldquo I came away with 17 action points things I need to do right now hellip rdquo p p i source i a href workforce resources articles content 94111158 State Library of North Carolina Job Search Workshops a p hr p The b Vermont Department of Libraries b delivered training for library staff in the form of workshops entitled In these Challenging Times Finding a Job Starting a Business Participants commented p p style margin left 40px quot I want to make the information known We plan to put out a press release highlighting that our library has info help on unemployment and starting a business rdquo br quot The unemployment segment was very helpful I learned a lot about the process and even found out there s an unemployment office in our town so far no one I ve asked in this town had ever heard of it either quot br quot We shall now send people to the Department of Labor Center They have the staff and know how to really provide the help and to take all the time needed something we don t have rdquo p p i source i a href workforce resources articles content 97448316 Vermont Libraries in Challenging Times a p hr p nbsp p

Betha Gutsche Holly Fulghum-Nutters http://www.webjunction.org/workforce-resources/-/articles/content/121490520 2011-07-25T17:40:00Z

There are many steps from wanting to change to actually achieving behavioral change br p span style font size larger When the South San Francisco Public Library began its a href http publiclibrariesonline org magazines featured articles project read gets smart money financial literacy program a span span style font size larger they knew that significant behvioral change in taking charge of one s personal financial well being involved a progression of readiness Inspired by the Weight Watchers approach to help people embrace the change they desire Holly Fulghum Nutters laid out these 8 b Stages of Change b span p p span style font size larger 1 b Motivation b span p ul li have a need or want li ul p LEADS YOU TO SEEK p h1 style margin left 40px darr h1 p span style font size larger 2 b Information b span p ul li become more aware li ul p YOU THEN FEEL LIKE YOU CAN DO IT p h1 style margin left 40px darr h1 p span style font size larger 3 b Confidence building b span rarr HOPE p p YOU FEEL CONFIDENT SO YOU THEN HAVE A p h1 style margin left 40px darr h1 p span style font size larger 4 b Shift in attitude b span p ul li create a support system li li network with like minded people li li state intentions verbally leads to accountability li ul p YOUR SHIFT IN ATTITUDE LEADS TO p h1 style margin left 40px darr h1 p span style font size larger 5 span b span style font size larger Behavioral change span b p p LEADS TO POSITIVE p h1 style margin left 40px darr h1 p span style font size larger 6 b Results Outcomes b span p p YOU SEE THE BENEFIT OF WHAT YOU rsquo VE DONE SO YOU HAVE p h1 style margin left 40px darr h1 p span style font size larger 7 b Continued inspiration rarr b span p ul li to keeping going li li build a legacy of hope li li tell your family and friends li ul p LEADS TO YOUR p h1 style margin left 40px darr h1 p span style font size larger 8 b Wealth Security b FREEDOM span p p Reproduced courtesy of Project Read of North San Mateo County CA 2010 p

Holly Fulghum-Nutters WebJunction Central http://www.webjunction.org/workforce-resources/-/articles/content/107093184 2011-07-10T16:28:15Z

In the fifth in a series of short video presentations Pat Wagner offers timely advice for reducing stress especially when working with stressed 045 out patrons br p Tough times bring new stresses which patrons bring into the library Pat offers cool and timely advice for reducing your own stress p p Check out the additional resources below p p Length 20 minutes p p embed width 640 height 510 src http blip tv play gZ8ygoPgHQA type application x shockwave flash allowscriptaccess always allowfullscreen true embed p h3 nbsp Additional Resources h3 ul li a href http helpguide org mental stress_management_relief_coping htm Stress Management How to Reduce Prevent and Cope with Stress a li li a href http www stressmanagementtips com workplace htm Stress Management in the Workplace a li li a href http socyberty com work tips for managing workplace stress Tips for Managing Workplace Stress a li li a href http ezinearticles com Got Survivor Syndrome 17 Symptoms and Behaviors That Need Attention amp id 1932335 Got Workplace Survivor Syndrome 17 Symptoms and Behaviors That Need Attention a li li a href http amby com worksite unemployment_blues html Unemployment Blues A collection of articles a li li a href http www suite101 com content stress management and reduction through nutrition and exercise a258388 Healthy Stress Reduction a li li a href http stress about com od stresshealth a laughter htm Laughter and Stress Management a li li a href http www relishinglife com 61 laughter and stress management Stress and Laughter a li li a href http www ivillage com stress reduction diet 0 4 a 155525 Foods to Reduce Stress a li li a href http www stressfocus com stress_focus_article stress reduction by food htm Food Best and Worst Medicine for stress a li ul p See other Pat Wagner videos in the a href workforce resources articles content 106222327 Libraries and Workforce Development Video Series a p p This video was made possible by the Project Compass grant from The Institute of Museum and Library Services IMLS IMLS is the primary source of federal support for the nation rsquo s 123 000 libraries and 17 500 museums The Institute s mission is to create strong libraries and museums that connect people to information and ideas p

WebJunction Central Carissa Thatcher http://www.webjunction.org/workforce-resources/-/articles/content/119391603 2011-06-20T19:15:47Z

Library staff help your patrons with online job searching br p style margin 0in 0in 0pt class MsoNormal span style font family quot Calibri quot quot sans serif quot color 1f497d font size 11pt I am presenting a workshop on August 1 sup st sup for OLSSI about Online Job Search for library staff nbsp This workshop will explore ways that library staff can help patrons search and apply for jobs online as well as utilize career exploration tools resume writing skills amp interview practice resources o p o p span p p style margin 0in 0in 0pt class MsoNormal span style font family quot Calibri quot quot sans serif quot color 1f497d font size 11pt o p nbsp o p span p p style margin 0in 0in 0pt class MsoNormal span style font family quot Calibri quot quot sans serif quot color 1f497d font size 11pt Registration for the OLSSI conference is still going on and I have posted a link to the site if anyone is interested in more details o p o p span p p style margin 0in 0in 0pt class MsoNormal span style font family quot Calibri quot quot sans serif quot color 1f497d font size 11pt o p nbsp o p span p p span style font family quot Calibri quot quot sans serif quot color 1f497d font size 11pt mso fareast font family Calibri mso fareast theme font minor latin mso bidi font family Times New Roman mso ansi language EN US mso fareast language EN US mso bidi language AR SA a href http www olssi org index php option com_content amp view article amp id 67 amp Itemid 55 font color 800080 http www olssi org index php option com_content amp view article amp id 67 amp Itemid 55 font a span p

Carissa Thatcher MELSA Jobs and Small Business Task Force http://www.webjunction.org/workforce-resources/-/articles/content/118202936 2011-05-25T17:20:11Z

An adaptable set of competencies used to assess staff understanding of steps to take in assisting patrons in the process of obtaining unemployment insurance br p See a href c document_library get_file folderId 118202941 amp name DLFE 32850004 doc attached assessment a shared by MELSA with their libraries following the MELSA and WebJunction Webinar January 2011 a href events webinars webinar archives articles content 112354172 Understanding Unemployment Insurance and Impact on Your Library Customers a Feel free to adapt to fit your own state s process p p nbsp p

MELSA Jobs and Small Business Task Force WebJunction Central http://www.webjunction.org/workforce-resources/-/articles/content/99101008 2011-05-24T17:41:24Z

Pathfinder to key documents posted to WebJunction on the major topics around supporting the needs of the struggling workforce br h3 b span style font size large span style color rgb 0 140 153 Guide to WebJunction Workforce Resources span span b h3 h2 Key Topic Areas h2 ul li a href workforce resources Workforce Resources a li li a href financial literacy Financial Literacy a li li a href job seekers Job Seekers a li li a href small business Small Business amp Entrepreneurs a li ul h2 Other Related Resources h2 ul li a href workforce resources articles content 105581814 Partnerships and collaboration a li li a href workforce resources articles content 105581839 BTOP grants and other funding to support workforce a li li a href workforce resources articles content 105581849 E government resources a li li a href workforce resources articles content 105582064 Building awareness a li li a href workforce resources articles content 85831514 Impact of economic tough times on library services a li li a href workforce resources articles content 105583874 Needs assessment a li li a href workforce resources articles content 94581646 Showcases of State Accomplishments a responding to workforce development needs shared during first year of a href project compass Project Compass a initiative li ul p style margin left 40px nbsp p

WebJunction Central Project Compass http://www.webjunction.org/workforce-resources/-/articles/content/112894101 2011-05-04T22:57:47Z

This pathway addresses the core responses and services 040 like basic computer skills 041 that are fundamental tor providing support and essential services to the workforce Attachments printable Word doc and docx versions br h2 Core Services Pathway h2 ul li a href discover Discovery and Assessment a li li a href collect Collections a li li a href train Training and Learning a li li a href collab Collaboration a li li a href talk Communication a li ul table width 100 cellspacing 5 cellpadding 10 border 2 align left tbody tr td bgcolor 33cc66 margin left 10px h3 style margin left 10px a name discover a span style font size large Discovery and Assessment span h3 td td bgcolor 33cc66 h3 style margin left 10px Resources to help you take action h3 td tr tr td bgcolor cccccc p style margin left 10px b Focus here to learn more about b p ul li The needs of your community li li How libraries can adapt to meet the needs of those impacted by the weak economy li li Local state or national agencies available to address social service needs li ul td td bgcolor cccccc p style margin left 10px b Consider b p ul li Are you able to articulate community needs to potential partners br ul li Look at b Collaboration b li ul li li Are you able to articulate the needs of the economically impacted to key community stakeholders br ul li Look at b Communication b li ul li ul td tr tr td margin left 10px colspan 2 p style margin left 10px span style font size medium What do you know about the needs of those impacted by the economic downturn span p td tr tr td valign middle align left margin left 10px br p style margin left 10px I have a good understanding of the economic crisis and its impacts on communities p td td ul li a href http www stlouisfed org education_resources AWordontheEconomy player html The Financial Crisis What Happened a is a slideshow overview of events and statistics about the economic downturn from Federal Reserve Bank of St Louis li ul td tr tr td margin left 10px colspan 2 p style margin left 10px span style font size medium What local agencies are available to provide support for those impacted by the economic downturn span p td tr tr td valign middle align left margin left 10px p style margin left 10px I am able to direct patrons to community social services such as unemployment housing emergency healthcare or food stamps p td td ul li a href workforce resources articles content 90521361 Community and Library Services Analysis Tools a are worksheets to assess community and library services to triage social services li li a href workforce resources articles content 109943983 2 1 1 and Library Partnerships a details how to connect patrons to the services provided through the 2 1 1 database li li Find local contacts with the a href http store samhsa gov mhlocator Mental Health Services Locator a li ul td tr tr td margin left 10px colspan 2 p style margin left 10px span style font size medium What can your library do to accommodate technology needs span p td tr tr td valign middle align left margin left 10px br p style margin left 10px My library provides dedicated computer stations with extended time limits to allow for completing online applications e government forms and online tutorials p p style margin left 10px My library has a dedicated job center p p style margin left 10px My library has photocopiers printers and fax machines conveniently located p p style margin left 10px My library provides wireless connections and laptop stations p p style margin left 10px My library is able to open earlier 2 3 mornings a week to accommodate the economically impacted p td td ul li The Enoch Pratt Free Library MD offers a virtual tour of their a href http www prattlibrary org locations jobcenter index aspx Job and Career Information Center a li li A job center does not require a lot of space Polk County Library NC found an unused corner under a staircase to set up a computer with easy access to the reference desk li li Consider putting some ldquo adult rdquo computers in the children rsquo s area so parents can work and keep an eye on their kids at the same time li li Consider offering free faxing of resumes free photocopying to job seekers or entrepreneurs or flexible use of the telephone for those who have had to give up their cell phone service li li Read a href http news medill northwestern edu chicago news aspx id 168110 Chicago job seekers move offices from coffee shops to libraries a to understand why laptops users may prefer the library li ul td tr tr td bgcolor ffcccc h3 style margin left 10px a name collect span style font size large Collections span a h3 td td bgcolor ffcccc h3 style margin left 10px Resources to help you take action h3 td tr tr td bgcolor cccccc p style margin left 10px b Focus here to b p ul li Identify what you need to begin or augment a collection to support the economically impacted li li Identify what you need to begin or augment a collection on basic computer skills li ul td td bgcolor cccccc p style margin left 10px b Consider b p ul li Does your collection align with community needs br ul li Look at b Discovery Assessment b li ul li li Who can you collaborate with to share resources br ul li Look at b Collaboration b li ul li ul td tr tr td colspan 2 p style margin left 10px span style font size medium What do you need to begin or augment a collection on social service resources for the economically impacted span p td tr tr td p style margin left 10px My library has a basic collection of print and online resources relating to social services p p style margin left 10px I use existing resource guides and pathfinders p p style margin left 10px I have adapted them to meet local needs p td td ul li Review the reference collections for a href http www somervillepubliclibrary org reference health html Health amp Medical Information a and a href http www somervillepubliclibrary org reference legal html Legal Information a from Somerville Public Library MA li li Click the E Government Videos tab on Pasco County Library System rsquo s a href http pascolibraries org egovtools shtml E Government Tools a site for very short videos ldquo chapters rdquo informing library staff about the e government services available to patrons li li The Library of Congress offers online directories on topics of a href http www loc gov rr scitech selected internet medical html Health Medical a and a href http www loc gov rr business beonline subjects php SubjectID 5 Consumer Information a li li The Kalamazoo Public Library MI Topic Guides have staff book picks relevant databases and magazine newspaper titles and links to community and internet resources for a href http www kpl gov guides consumer Consumer Information a a href http www kpl gov guides health Health a a href http www kpl gov guides law Law a and a href http www kpl gov guides tax Tax Information a li ul td tr tr td colspan 2 p style margin left 10px span style font size medium What do you need to begin or augment a collection on basic computer skills span p td tr tr td p style margin left 10px My library has a current collection of print and online resources relating to basic computer skills p p style margin left 10px I know what databases my library has on basic computer skills p p style margin left 10px If my library doesn t have adequate databases I am able to network with other libraries to share database access p td td ul li See this Jan 2011 list of a href http astonlibrary org 2011 01 07 new books about computer skills New Books about Computer Skills a at the Aston Public Library PA li li Databases for fee commonly held by libraries for computer skills training br ul li a href http www learnatest com LEL index cfm general moreInfo skillBuildingAdult Learning Express Library a li li a href http www jobandcareeraccelerator com Job amp Career Accelerator a from Learning Express li li a href http www tutor com libraries Tutor com for Libraries a li ul li ul td tr tr td bgcolor 66cccc h3 style margin left 10px a name train span style font size large Training and Programming span a h3 td td bgcolor 66cccc h3 style margin left 10px Resources to help you take action h3 td tr tr td bgcolor cccccc p style margin left 10px b Focus here to b p ul li Identify available self paced training resources for basic computer skills li li Identify programs and classes your library could offer to build basic skills and knowledge for patrons li ul td td bgcolor cccccc p style margin left 10px b Consider b p ul li Do your training programming plans align with assessed needs br ul li Look at b Discovery Assessment b li ul li li Do you have the collection you need to support basic training and programs br ul li Look at b Collections b li ul li li Who can you collaborate with to deliver training and programs br ul li Look at b Collaboration b li ul li li Do you have plans for effective marketing of your training and programs br ul li Look at b Communication b li ul li ul td tr tr td colspan 2 p style margin left 10px span style font size medium What training or classes can my library offer to build computer skills span p td tr tr td p style margin left 10px I connect patrons to free good quality online sources of self directed training on basic computer skills p td td ul li Pasco County Library FL created a href http pascolibraries org egovtools shtml video tutorials a directed at people who have never used a computer at all Click the TUTORIALS tab li li The a href http www gcflearnfree org Goodwill Community Foundation a has well designed free online tutorials li li a href http www commoncraft com videos technology CommonCraft a has simple short videos to introduce the basics of technology br ul li a href http www commoncraft com computer hardware Computer Hardware in Plain English a li li a href http www commoncraft com computer software Computer Software in Plain English a li li a href http www commoncraft com search Web Search Strategies in Plain English a li ul li li Microsoft Digital Literacy offers a a href http www microsoft com about corporatecitizenship citizenship giving programs up digitalliteracy eng BasicCurriculum mspx computerbasicscourse Basic Curriculum a with an introduction to the computer mouse and keyboard li ul td tr tr td p style margin left 10px My library offers training and classes to build a variety of technology skills p p style margin left 10px My library offers 1 1 tutoring on basic computer skills p td td ul li a href http www nypl org events classes Classes NYPL a New York Public Library shows an array of possible class topics li li The a href technology training Patron Technology Training a section on WebJunction has lesson plans and handouts for instructor led or self directed learning li li ldquo Book a Librarian rdquo services a href http www skokielibrary info s_info book_librarian asp Skokie Public Library a IL provides an online form to book time a href http www mononalibrary org about booklibrarian htm Monona Public Library a WI has a 1 minute video to introduce the service li ul td tr tr td colspan 2 p style margin left 10px span style font size medium What programs or classes can my library offer to inform patrons about current ideas and strategies span p td tr tr td p style margin left 10px Staff at my library are well informed enough about current ideas and tools to be able to assist patrons p p style margin left 10px Staff at my library know how to respond to job seekers in a positive and productive manner p p style margin left 10px I inform patrons about the use of social networking and an online presence p p style margin left 10px I am able to plan a networking event or series of events at my library to facilitate peer knowledge exchange p td td ul li Library staff can help each other learn through mini workshops ldquo lunch and learn rdquo sessions or knowledge exchanges at staff meetings li li CommonCraft Videos has an ldquo in plain English rdquo series on a href http www commoncraft com social media pack Social Media a li li These a href http www davenportlibrary com Default aspx PageId 170 amp nt 122 Standards of Library Customer Service a from the Davenport Public Library cover upholding confidentiality creating a welcoming atmosphere exhibiting respect and more li li Help your patrons find networking interest groups through a href http www meetup com Meetup com a like this a href http www meetup com Seattle Urban Homesteaders Urban Homesteaders a group in the Seattle area or use the site to start a group at your library to help patrons thrive through the economic crisis li ul td tr tr td colspan 2 p style margin left 10px span style font size medium What can I do to respond to the emotional distress of tough economic times span p td tr tr td p style margin left 10px I practice techniques to manage my own stress p p style margin left 10px I understand the kind of stress people experience from job loss and economic difficulties p p style margin left 10px I practice techniques to manage my response to stressed patrons p td td ul li Watch this short video for simple tips on a href workforce resources articles content 107093184 Keeping One rsquo s Cool in Difficult Times a and look at the resource links below the video screen li li a href http amby com worksite unemployment_blues html Unemployment Blues a links to numerous articles on the impact of job loss on individuals and families li li a href http www ehow com how_5197779_not out people stress out html How to Not Let Stressed Out People Stress You Out a has some sound advice in 8 steps li li WebJunction offers two popular self paced courses 40 each on br ul li a href http www webjunction org catalog courses details 690543 Managing Difficult Patrons with Confidence LE D a li li a href http www webjunction org catalog courses details 42664263 Dealing with Angry Patrons LibraryU a li ul li ul td tr tr td bgcolor ffcc66 h3 style margin left 10px a name collab span style font size large Collaboration span a h3 td td bgcolor ffcc66 h3 style margin left 10px Resources to help you take action h3 td tr tr td bgcolor cccccc p style margin left 10px b Focus here to b p ul li Identify strategic community connections and potential partners li li Build relationships and develop partnerships to augment services and programs for those impacted by the economic downturn li ul td td bgcolor cccccc p style margin left 10px b Consider b p ul li Are these partners able to help the library augment its collections br ul li Look at b Collections b li ul li li Are these partners able to help the library communicate its value to the community br ul li Look at b Communication b li ul li ul td tr tr td colspan 2 p style margin left 10px span style font size medium What partnerships can my library develop to augment services and programs for those impacted by the economic downturn span p td tr tr td p style margin left 10px I understand best practices and strategies for building successful partnerships p p style margin left 10px I have identified a list of other potential partners to approach including non traditional choices p td td ul li WebJunction has general information on a href http www webjunction org workforce resources articles content 105581814 Partnerships and Collaboration a including a a href partnerships articles content 113885074 Community Partner Collaboration Guide a li li Consider this list of potential partners from the Fairfield Public Library CT li ul p style margin left 10px table width 525 cellspacing 1 cellpadding 1 border 1 tbody tr td p style margin left 10px b Traditional Choices b p td td p style margin left 10px b Non traditional Choices b p td tr tr td ul li State and Local Social Service Agencies li li Goodwill Career Centers li li Career Coaches li li Recruiters li li Local company HR departments li li College and University Career Centers li li Consumer Credit Counseling Services li li Motivational Speakers li ul td td ul li Public Speaking Coaches li li Database Vendor Reps li li Social Media Strategists li li Local Authors of Career Books li li Image Consultants li li Tax Advisors li li Employment Attorneys li li Happiness Clubs li li Yoga Instructors li ul td tr tbody table p td tr tr td p style margin left 10px I have identified and approached appropriate partners to implement programs or services p p style margin left 10px I find volunteers from community organizations to help deliver services and programs p td td ul li Use the a href partnerships articles content 112312118 Potential Partners Worksheet a to evaluate partnership possibilities li li Enlist retirees who come into the library for 1 1 tutoring efforts mdash resume evaluation interview practice or basic computer instruction engage local high school students as qualified trainers in social networking li li Find a partner or volunteers to offer GED study help and testing in the library li li Approach community businesses like banks and credit unions to provide free coffee for the library job center li ul td tr tr td bgcolor cc99ff h3 style margin left 10px a name talk span style font size large Communication span a h3 td td bgcolor cc99ff h3 style margin left 10px Resources to help you take action h3 td tr tr td bgcolor cccccc p style margin left 10px b Focus here to learn more about b p ul li Marketing the library rsquo s services to the community li li Communicating the value of the library rsquo s support for the economically impacted to stakeholders li ul td td bgcolor cccccc p style margin left 10px b Consider b p ul li Are you able to engage partners to help with promotion of services or communication of value br ul li Look at b Collaboration b li ul li ul td tr tr td colspan 2 p style margin left 10px span style font size medium How do I let community members know about the resources and services the library has to support them span p td tr tr td p style margin left 10px I know ideas and strategies for marketing and outreach p p style margin left 10px I have a marketing plan with target audiences identified and next steps defined p td td ul li ALA rsquo s a href http www ala org ala issuesadvocacy advocacy publicawareness campaign yourlibrary prtools marketing_wkbk pdf Marketing Your Library a is a general guide to marketing library services li li The a href marketing Marketing a section on WebJunction has useful articles on marketing and branding li li a href workforce resources articles content 108504045 Marketing Toolkit for Job Seekers a has general principles and strategies that can be applied to the marketing of any library program or service li ul td tr tr td p style margin left 10px I am able to communicate the value of the library as an essential support system for the development of the local economy p p style margin left 10px I have connected with key stakeholders in the community to inform them of the library rsquo s relevant services and essential value p td td ul li See the collection of a href workforce resources articles content 85831514 Impact Studies and Reports a including statistics about increased library usage especially by job seekers and some ROI data li li The a href community relations Community Relations a section on WebJunction has information on communicating the library rsquo s value in general li li Give a 15 minute presentation at a library board meeting to talk about the ways in which your library is supporting the economically impacted solicit ideas and suggest volunteer opportunities li li Have a breakfast event for the Chamber of Commerce and local politicians explain what the library does to contribute to economic recovery and solicit their ideas and help li ul td tr tr td p style margin left 10px I have effective strategies for articulating the value of the library rsquo s services p td td ul li Colorado Public Libraries rsquo a href http bhagcolorado blogspot com BHAG Project a Big Hairy Audacious Goals enlists citizens to broadcast the value of the library li li Washington State Library awarded a href http www sos wa gov library libraries projects renewwashington projects aspx commgrants Communications Grants a to libraries around the state to assist in communicating the importance of their library in their community to decision makers li ul td tr tbody table

Project Compass MELSA Jobs and Small Business Task Force http://www.webjunction.org/workforce-resources/-/articles/content/116555141 2011-04-18T19:36:29Z

A document identifying MELSA 039 s Jobs and Small Business Task Force purpose scope and recommendations for addressing job and small business needs br p The a href c document_library get_file folderId 116555146 amp name DLFE 32240005 doc attached document a was drafted by MELSA s Jobs and Small Business Task Force to identify purpose scope and recommendations for addressing job and small business needs in their communities It serves as an excellent model for other libraries and agencies responding with workforce development initiatives p p a href http www melsa org melsa index cfm MELSA a serves the eight public library systems of the Twin Cities metro region of Minnesota p p See also these webinars hosted in collaboration with MELSA p ul li a href workforce resources articles content 90071083 Understanding Unemployment Insurance and Impact on Your Library Customers a li li a href events webinars webinar archives articles content 116555033 Working With Your Workforce Center a li ul p nbsp p

MELSA Jobs and Small Business Task Force Jennifer Peterson http://www.webjunction.org/workforce-resources 2011-04-14T15:40:15Z

br h2 Featured Video h2 embed height 210 width 250 allowfullscreen true allowscriptaccess always type application x shockwave flash src http blip tv play htIYgpLUAAA embed p style text align right a href workforce resources articles content 106222327 See more videos raquo a p

Jennifer Peterson E. Renee Goss http://www.webjunction.org/workforce-resources/-/articles/content/116214728 2011-04-11T19:54:41Z

E Renee Goss director of the Sidney 045 Richland County Library presented about partnering in support of community workforce development at the 2011 MPLA MLA conference br p View a href c document_library get_file folderId 116214733 amp name DLFE 32150006 ppt attached slides a p p See also a href workforce resources articles content 115124010 Project Compass Workshop Materials a for other resources shared during the MPLA workshop p

E. Renee Goss Betha Gutsche http://www.webjunction.org/workforce-resources/-/articles/content/115503290 2011-04-04T23:38:22Z

Maps the IMLS 21st century skills to the structure of the Project Compass pathways br p Please use this as a reference to think about how you can wrap your library s workforce recovery actions in the 21st century thinking p p This resouces is attached as a Publisher document a PDF letter size and a PDF legal size p p b See also b p ul li IMLS national initiative page a target _blank href http www imls gov about 21stCskills shtm http www imls gov about 21stCskills shtm a li li Mary Chute s online presentation a href 21st century patrons articles content 109944552 Museums Libraries and 21st Century Skills a li ul

Betha Gutsche