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Building the Digital Branch for the 21st Century
Archive and related resources from September 15, 2009 webinar with David Lee King on Building the Digital Branch for the 21st Century.
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Case Study: Washington State Virtual Reference Project
A look at how Washington State Library implemented a successful blended learning program for training virtual reference staff.
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Digital Reference Summit: Be Where Your Users Are
Archive and related resources from September 30, 2009 webinar on digital reference, chat reference, virtual reference, online reference, synchronous reference, and text message reference.
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Implementing Reliable Instant Messaging at Your Library
Archive and associated resources for February 10, 2010, session with Karen McCoy as part of the Technology Essentials 2010, online conference.
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InfoSpeak: David Lankes Mining for Authority in the Credibility Commons
David Lankes of Syracuse University discusses his project, the Credibility Commons, where researchers and the public can try out strategies and software designed to dig up credible information.
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InfoSpeak: Joe Janes - Google, search technology, and human nature
Joe Janes, professor, author, and founder of the Internet Public Library, discusses Google’s role in the search universe and the role of search engines in popular culture.
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Kids' Science Questions at the Internet Public Library
Science and mathematics can pose difficulties for virtual reference users as well as staff. Students often struggle with formulating questions that describe their information needs, and reference staff are often less familiar with scientific topics and resources. This presentation shows the results of a 2-year study of kids' science-related reference questions received by the Internet Public Library. Topics include geographical distribution of questioners, topic areas in which questions were asked, intended purposes of the answers to the questions, resources consulted by questioners prior to engaging with the virtual reference service, and more.
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OK... I get it! Implementing LibraryH3lp, Gimlet and Jing
Originally a presentation given at 2011 Kansas Library Conference.
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Perceptions of Digital Reference
This paper describes the perceptions of librarians and patrons concerning virtual reference services, paying particular attention to chat reference services.
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Subject Librarians in Digital Reference
A major change in reference services, especially a shift to providing digital reference to online users, has led many people to question the role of the librarian, including subject specific reference librarians.
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WebJunction's Focus on Virtual Reference
For May 2006 we share highlights from the 7th Annual Virtual Reference Desk Conference, pointers to resources on instant messaging reference, and examples of virtual reference consortiums.
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Websites and Internet Resources on Virtual Reference
A list of external links.
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What Is a Digital Branch, Anyway?
A chapter from Library Technology Reports that introduces the concept of a digital branch and outlines the phases of developing and maintaining the library's web presence.
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Widget What? Implementing Reliable Instant Messaging Reference
Want to implement instant messaging reference but don't know where to start? This presentation can help you compare and assess different IM and chat platforms so you can choose the one that best suits your library.
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