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Town Hall: Libraries in Tough Economic Times
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Town Hall: Libraries in Tough Economic Times
4:06 PM EST 11/7/08
Join us in December for the series of WJ Town Hall discussions about economic tough times and the impact on libraries.

Please respond to this post with what you think to be the hottest topics for us to discuss. Here are some suggestions to get started. What else would you like to talk about in the December Town Hall meetings?
  • Library Budgets in tough economic times
  • Serving Patrons in tough economic times
  • Staff Training in tough economic times
Start the discussion today with your questions, suggestions, stories, practical strategies.

For more information on the Town Halls see my BlogJunction post or Events..
RE: Town Hall: Libraries in Tough Economic Times
3:42 PM EDT 10/30/08 as a reply to Jennifer Peterson.
Just saw this press release from ALA Washington Office. Certainly appropriate for discussions at our town hall sessions:

ALA Seeks $100 Million in Stimulus Funding As U.S. Libraries Face Critical Cutbacks, Closures
October 29, 2008
Washington - The American Library Association (ALA) is asking Congress for $100 million in stimulus funding to aid the nation’s working families during the current economic crisis. Aid is sought to stem the bleeding of critical library services that help Americans with job searches, small business development, financial literacy and other essential assistance in hard economic times.

Public libraries are facing the most severe cutbacks in decades as budget shortfalls hit cities, towns and rural areas across the country, according to the association. From Los Angeles to Boston, libraries are cutting hours and services; some are even facing the threat of closure at a time when their support is needed most.

ALA’s recommendation comes as Congress holds hearings this week on economic growth and job creation, including a Joint Economic Committee Hearing tomorrow.

Public libraries depend heavily on local property taxes to maintain operations. Across the country increased foreclosure rates, lower home values and fewer sales have sharply reduced available funds, forcing libraries to cut services and hours.

“America’s free public libraries provide a lifeline for citizens in need across the country,” said ALA President Jim Rettig. “Ensuring Internet access, career workshops, business seminars and other economic support services are vital links in the nation’s financial recovery. This is no time to cut much-needed support, reduce hours or close library doors.”

Rettig pointed to a recent ALA study showing that 73 percent of all libraries nationwide provide the only free Internet access in their communities. In rural areas the rate rises to 83 percent, according to the 2007-2008 report on public library funding and technology access. Many libraries are reporting double-digit growth in computer use this year, he said.

The National League of Cities recently estimated that a 3.6 percent decline in property tax revenues is likely to affect city budgets until 2010. In response to these budget shortfalls, libraries are being forced to cut back on hours or even close neighborhood branches.

The Trenton, NJ, public library will close its four branches and lose about half of its 57 employees by Nov. 1. The city of Milwaukee is considering closing two of its 12 branch libraries. In Newton, MA, outside of Boston, four branch libraries closed this summer; four others in nearby areas also closed or are on the chopping block.

Many cities are choosing between cutting staff and reducing hours. Others, such as Fort Worth, TX, are looking at both, with proposed cuts of more than 100 library jobs along with reduced hours. The city is facing an estimated annual shortfall of more than $20 million. Additionally, a number of communities are also facing shorter hours and fewer days of operation in Florida.

ALA’s recommendation for stimulus funding seeks support for basic library services across the country as well as specialized assistance to help Americans deal with the current economic crisis. In particular, funds are being requested to:

• Expand critical employment activities and services such as resume development, job bank web searches and career planning workshops;
• Reinstate or supplement evening and weekend hours of operation at libraries to provide the greatest possible access to services;
• Promote financial literacy, housing counseling and small business development assistance; and
• Acquire additional resources and materials to help keep up with increased demand for economic services nationwide.

Investments in libraries often yield high dividends for communities. Studies show economic returns from salaries and wages paid to staff, construction costs, employment services and library purchases. A recent Pennsylvania study points out that for every dollar invested in the public library, the community receives a return of $5.50. A similar report from Florida shows a $6.54 return on investment.

“Economic studies demonstrate the positive impact of spending in local communities,” said Joe Matthews, an internationally recognized expert on library management with an MBA degree from the University of California, Irvine.

“Known as the multiplier affect, every dollar spent in the community will ripple through the economy with an impact ranging from 7 to 11 times the initial spending,” he added. “The proposed stimulus spending for America’s public libraries will have an enormous impact on local economies, helping communities across the country get back on track financially.” Matthews is an acclaimed author and professor at San Jose State University.
RE: Town Hall: Bonds Passing?
12:35 PM EST 11/5/08 as a reply to Jennifer Peterson.
Hearing lots of news this morning about library bonds passing, in spite of economic tough times. I think a discussion about getting bonds passed is a good topic for the December Town Hall meetings.

Tell us the news of your bonds passing.
RE: Town Hall: Libraries in Tough Economic Times
9:19 PM EST 11/7/08 as a reply to Jennifer Peterson.
It seems advocacy and proving the economic value of libraries is even more critical in tough economic times. I've been seeing a lot of popular press reports (some more humorous than others) that show public library use up.

Here's a smattering of those stories:

Libraries Shine in Tough Economic Times from NPR

Tough Times Equal Busy Times at Libraries from Channel 3000
This story talks about the return on investment. Maine is featuring a Library Use Calculator to help you calculate the library ROI.

And the one that got well-circulated is Stephen Colbert's satirical piece on libraries as the "Red Lending Menace".
RE: Town Hall: Libraries in Tough Economic Times
2:22 PM EST 11/13/08 as a reply to Jennifer Peterson.
Saw this new article from American Libraries, "Branch Closings and Budget Cuts Threaten Libraries Nationwide" http://www.ala.org/ala/alonline/currentnews/newsarchive/2008/November2008/branchesthreatened.cfm. Also mention of the protest in Philadelphia against closures and a video about the protest.
RE: Town Hall: Libraries in Tough Economic Times
2:04 PM EST 11/20/08 as a reply to Jennifer Peterson.
I’ve heard that libraries are seeing more visitors, staying for longer periods of time, using the library as the destination for free family outings. It’s free and fun. What can we do to make even more obvious the "library as place"?

  • Movie nights
  • Discussion groups, book or otherwise
  • Concerts
  • Dances
  • Cultural events...sharing of cultural traditions, celebrations
  • Or how can we just work to make the environment more welcoming for families to lounge around together? Add beanbag chairs??


Can't wait for the town hall brainstorm, but please feel free to start here now!
RE: Town Hall: Libraries in Tough Economic Times
12:49 PM EST 11/24/08 as a reply to Jennifer Peterson.
Things that came up during an ALA webcast I attended on Friday (I'll post the archive when I see it up) that seemed like excellent things to discuss in a Town Hall:

Changes to the Workforce Investment Act, which would involve libraries as partners for the "One Stops" to help patrons with unemployment paperwork and job search needs including career workshops.

Another area the Federal Government sees (or should see) libraries as critical to success are in providing resources for small business. Small Business are the #1 employer in the country.
RE: Town Hall: Libraries in Tough Economic Times
1:18 PM EST 12/1/08 as a reply to Jennifer Peterson.
"One Stops" are a good idea, if you've room and budget (for staff and a desk) ... otherwise we may simply be offering ourselves as overworked victims. Many of us would no doubt try to squeeze something in of course.

In my view, this is merely the result of a more general problem: public libraries are among the few accessible outposts left of "socialismus" in the United States. When there are general problems, we get called upon because there is no one else left to do it.
Libraries and the Economy
12:36 PM EST 12/2/08 as a reply to Jennifer Peterson.
Here's a post from my blog that will throw some gasoline on the fire:

I’ve been reading here and there about libraries feeling the pinch in the current economy. And what I’m going to say is going to be controversial. If a public library is losing its funding, the librarian and library board probably had a role in that.

Now, bear with me here.

Those of us that have worked in public libraries know that the tougher the economic times, the busier the library becomes. People switch to borrowing books and DVDs instead of buying them. Parents take their children to the library for recreation. Those that are unemployed or facing unemployment come to use the computers and apply for jobs, update resumes, or search to see what opportunities might be available.

Meanwhile, back at the City Manager’s office, the conversation is turning to how the city can save money, since their budget is shrinking. In more cities than not, the library ends up being a target. After all, we can’t cut the police and fire departments, right? And garbage pickup? Roads?

Bah.

The local government officials need to be educated as to the value and service that their public library provides, and we’re the ones that need to do the educating. Frankly, most people really don’t know what a modern public library does. (See: We’re Really Bad at Marketing, Parts 1-1,354.) And so when push comes to shove, since we haven’t told them how valuable we are and made the case for our existence, it’s all too easy to cut us.

If you haven’t had coffee with your city administrator to talk about how incredibly busy you are right now, you need to take the time to do this. NOW. Make the case. Invite them to come in and see how the citizens of your community are flocking to your library. Remind them that your library has the only broadband access for many people. Use a library calculator to let them know how much they get in return for every dollar invested in the library.

You should be having these conversations constantly. But it’s not too late. Go now.

For more ideas, stop in at WebJunction for one of their webinars on Libraries in Tough Economic Times.
How to Talk Business
12:36 PM EST 12/2/08 as a reply to Mary Beth Sancomb-Moran.
...And the followup, for how to get this ball rolling, if you haven't studied the Care and Feeding of the American Businessman:

There’s an interesting article speaking to European businesspeople, giving them advice on how to present their business plan in the United States. It gives an interesting insight into the American business psyche, and can provide some insights for librarians (or other non-profit folk) who are uncomfortable or unsure about how to communicate with business folk.

We need to know this, because the people that are elected to our City Councils and County Boards are usually business people. Knowing how to speak the language means you’ll be able to let them know why the library is important.

The author talks about the fundamental differences in approach:

In the past 2 months I’ve listened to over 40 pitches from French, Belgian, British, and Eastern European companies. About 1 in 15 presented their company in a way that would stick. This is because Europeans tend to build their case in a highly academic way–stating the conditions under which their offering makes sense and building their argument from there.


Hmm. Not too different from the way librarians tend to approach these things. Of course books and reading and information are important. Now fund us. Unfortunately, this approach doesn’t work very well.

She continues:

American audiences, on the other hand, are used to seeing “the bottom line first” and they do things very fast by European standards. “They’re like cowboys,” a Belgian CEO told me. “First they shoot then they look.” This is a fundamental difference in how people present and perceive information. And it can mean the difference that gets you to that second meeting, someone writing about your startup, and even getting funding.


It’s been my experience that not all business people think this way, but enough do that it’s advantageous to at least be able to get to the point. Quickly.

Let’s go over a few key points that can help you present your company in a way that makes more sense here:

1. First impression is (almost) everything.

Americans know this very well. That’s why they work on their “elevator pitch.” You have 30-60 seconds to create an impression. Want to spruce it up even more? Have a 1-2 minute demo ready on your iPhone that plays while you speak. Think: Why are you different? What makes you stand out? How do you stick in someone’s mind? Why should an investor want to see you again? These are questions that should always be on your mind and guide what you say— all in 60 seconds or less.


Oh, man, how cool would an iPhone library demo be? We’ve been told about elevator pitches for a while now. Substitute “legislator” for “investor” and you can see where this would be a good thing.

2. Speak in benefits. Customer benefits, that is.

Europeans tend to be highly accomplished on the technology side. In the US, you also need to think about, and communicate, what your prospective customers will be able to do thanks to your technology. How will it address a true customer need? Why will a customer use it? Better yet—why will they pay for it? Every time you speak about a feature or capability of your technology, immediately follow with “and that means that customers will be able to…” (fill in the blank).


Again, substitute patron for customer, and you’ve got it. How are we addressing the needs of our patrons? Why are we a good deal? Why is the fact that we have a swell collection a good thing? How will it benefit the community?

3. Start with the end first.

It may sound counter intuitive but business communication in the US is often non-linear and starts with the conclusion first.


I’m from the library and we’re here to help.

4. Know your numbers. In Silicon Valley numbers speak louder than anything else.


It’s not just Silicon Valley. If you aren’t intimately acquainted with your budget and how you benefit the community, you have homework to do.

5. Focus.

The American idiom is “put a stake in the ground.” It’s when of all the many things your technology can be, you choose one (or two) things for now and go with them. This is a tough one, I know, because you want to show all the great things your idea can become. But where you see options, VCs see lack of direction. So let’s keep things in order: Decide on a focus for now, and put the framing, benefits, and numbers around that choice. You will later have plenty of time to develop your roadmap.


Hoo, boy, can we learn from this one. Of late libraries have been running off in twelve different directions to be all things to all people. Stop. Focus.

6. Investors are not your friends.

They are meeting with you because you might represent a good investing opportunity. As such, come prepared with all your materials and if possible, with a beautifully executed demo and present your case. If you need advice, ask your friends, other CEOs, or advisors if you have them.


Neither are legislators. They have a job to do, and if it’s politically expedient for them to back the library, they will. Make it expedient.

7. Networking is key.

Many European CEOs think networking and mingling is “cocktail hour saved for those who don’t do real work.” But in the US—and especially in the Silicon Valley—this is an important catalyst to getting business done.


Yes. Go to meetings. Attend Rotary, or the Elks, or Jaycees, or whatever group hosts the movers and shakers in your community. Get out there. It’s much harder to cut the library’s budget if they personally know the librarian.

8. Keep it short.

Repeatedly I hear that CEOs talk about their companies for too long. Yes- you want to make sure people understand the breadth of your offering, but more talk doesn’t necessarily get you results.


Bottom line it for them, folks. These guys work in bullet points all day long. They really don’t want to hear you wax rhapsodic.

9. Don’t be argumentative.

In most European countries, debating a topic is just part of daily conversations. To most Americans—unless they were on their college debate team—the practice of debate can be unnerving.


It’s very easy to become defensive. Resist the urge.

10. Tap into the existing infrastructure.


WebJunction. Your state library agency. Other libraries and librarians. Friends of the library.

Some interesting food for thought. Don’t be afraid to get out there and try.
RE: Town Hall: Libraries in Tough Economic Times
12:38 PM EST 12/2/08 as a reply to Mary Beth Sancomb-Moran.
Wonderful stuff, Mary Beth!

I'd add ... make sure to design services that small business owners can use. A local web directory, making rooms available for business meetings, borrowing privileges for business use, etc. all make the library visible on their own bottom lines.
RE: Town Hall: Libraries in Tough Economic Times
12:46 PM EST 12/2/08 as a reply to Bob Watson.
Absolutely!

And, if your library has a subscription to a series of online databases, do a presentation at the Chamber of Commerce about all of the cool stuff that's available - free - at the library. Most of them will be amazed.

Sponsor a series of programs at the library and enlist local businesses to be the presenters. The library gets an expert and the business gets free advertising. Think Landscaping, Faux Painting, Investing, etc.

At this time of year, offer babysitting services so that parents can Christmas shop. The local businesses LOVE this. Have a special storytime/craft time for a set number of hours on a Saturday morning and advertise it through the local Chamber of Commerce.
RE: How to Talk Business
12:47 PM EST 12/2/08 as a reply to Mary Beth Sancomb-Moran.
Wonderful indeed, Mary Beth! This post on business talk is so meaty, you should submit as a document. Maybe in Outreach and Advocacy?

And you reminded me, we need to get you on the list for a webinar to talk about your Advocacy 2.0 work.

Thank you!
RE: How to Talk Business
2:38 PM EST 12/2/08 as a reply to Jennifer Peterson.
Will do!

Thanks, Jen....meet you at St. Jerry's later for a glass of wine!
RE: Town Hall: Libraries in Tough Economic Times
4:32 PM EST 12/3/08 as a reply to Emily Inlow-Hood.
And, here's a report that the Urban Libraries Council published in 2007 about the way public libraries contribute to local economic development: Making Cities Stronger
RE: Town Hall: Libraries in Tough Economic Times
9:50 AM EST 12/4/08 as a reply to Jennifer Peterson.
Whether because of layoffs, reduced pensions, or increased cost-of-living, more people may visit the library to borrow what they had previously bought or rented. As your staff sees the DVD shelves empty and hear people wonder where the best sellers are, remind them that new (or born-again) users may not be familiar with the online catalog or the process of placing holds on checked out materials. This is a teaching moment ripe with opportunity.

The satisfied new users of today may become the advocates of tomorrow (or next budget year)
RE: Town Hall: Libraries in Tough Economic Times
10:07 AM EST 12/4/08 as a reply to Rachel Van Noord.
Here's a recent article from ALA, Economic Uncertainty Spreads to Library Endowments. Some libraries are having to make tough fiscal changes in order to maintain their endowments.
RE: Town Hall: Libraries in Tough Economic Times
5:14 PM EST 12/4/08 as a reply to Katie Artzner.
Come carry on the conversations arising from the Town Halls in the new group Tough Times.
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