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101 Tech Success Tips in 30 Days
6:40 PM EDT 3/27/09
Computers for public use are among the main attractions that bring people into the library. Public computing has come a long way since its introduction in the mid-90s. In addition to rapidly changing technologies, the public's use of computers puts extra and unique demands on the setup and maintenance of hardware, software, networks, and security. Part of technology planning is staying up to date on these tasks. Help us build a fresh list of tips for those managing their library’s public access computers by sharing your top tech success tip today! Let’s use this discussion to collect, for example: - tips for installing and configuring public-access computers and networks
- tips for maintaining and troubleshooting computers, networks, and security
- tips for computer policies and practices
Don’t worry about fitting your tip into a specific category; just post it today! We’ll review the list when we reach our goal to group the tips by category for easy access. Post just one, or as many as you have, and stay tuned…members with winning Tech Success Tips will be recognized in the May issue of Crossroads and awarded prizes for "best" and "most" tips posted.
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RE: 101 Tech Success Tips in 30 Days
7:57 PM EDT 3/27/09
as a reply to Jennifer Peterson.
Let's give this a hash tag too. So if people mention the project off of WJ on other sites (facebook, twitter, etc) they ad this bit of text to show it is a part of this project. Really helps with sharing and searching! Let’s have the hash tag be: #WJ101techtips The WebJunction Twitter stream is here: http://twitter.com/WebJunctionLet the tips fly!
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RE: 101 Tech Success Tips in 30 Days
11:25 AM EDT 4/8/09
as a reply to Jennifer Peterson.
Disabling AutorunWhen you insert a flash drive, DVD, etc., into a computer, autorun is the function that automatically runs a specific program (if it is set up to, or it may run a related function -- AutoPlay). Malware writers have corrupted this functionality to spread worms, etc. (e.g., Conficker). Microsoft has revised a patch to address this vulnerability, but it isn't one of the easier patches to implement -- after you apply the patch you need to either use Group Policy settings or manually edit the registry to adjust the settings to your desired level. Microsoft's KB article and instructions are here -- http://support.microsoft.com/default.aspx?scid=kb;en-us;967715Please note, when manually entering the value for the NoDriveTypeAutoRun key, 0xFF hexadecimal is equal to 255 decimal (to turn off autorun on drives of all types). Windows Secrets had this article, "AutoRun patch a long time coming for XP users" -- http://www.windowssecrets.com/2009/03/05/02-AutoRun-patch-a-long-time-coming-for-XP-usersI ran into several computers that I could not apply the patch to because of a conflict with Roxio's DLA (see the responses to this blog post -- http://www.askwoody.com/2009/autorun-patch-kb-967715-mess/) Finally, this may be more of an issue on staff computers than public access computers depending on what security precautions / software you are already using on your public access computers. See also: "What's the difference between AutoPlay and autorun?" -- http://windowshelp.microsoft.com/Windows/en-us/help/a19ac945-1007-4638-9615-e2c3bfd92b751033.mspx
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RE: 101 Tech Success Tips in 30 Days
2:04 PM EDT 4/1/09
as a reply to Jennifer Peterson.
Hi Jennifer -
Here's something we do on our public computers (running XP Pro SP3). Since we use Meebo for IM, there's no need for installing separate IM apps, which just slow down the bootup and clutter up the screen with their pesky pop-ups. The MySpace IM, though not on Meebo, is the worst of all. Plus there are other sneaky guys that install themselves on the PC even though it's on a limited account. So we click over to C:\Windows\system32\drivers\etc\hosts, open it with WordPad, place the cursor under 127.0.0.1 localhost, and add stuff as follows -
# Copyright (c) 1993-1999 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost 127.0.0.1 imupdate.myspace.com 127.0.0.1 aim.com 127.0.0.1 www.aim.com 127.0.0.1 dashboard.aim.com 127.0.0.1 messenger.yahoo.com 127.0.0.1 messenger.msn.com 127.0.0.1 messenger.msn.ca 127.0.0.1 download.live.com 127.0.0.1 limewire.com 127.0.0.1 www.limewire.com 127.0.0.1 imvu.com 127.0.0.1 www.imvu.com 127.0.0.1 downloads.bigfish.com 127.0.0.1 d.trymedia.com 127.0.0.1 games2download.com 127.0.0.1 frostwire.com 127.0.0.1 www.frostwire.com 127.0.0.1 bittorrent.com 127.0.0.1 www.bittorrent.com
Each line blocks that domain. Other libraries may have different villains. It works!
Yours, Daniel
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RE: 101 Tech Success Tips in 30 Days
3:08 PM EDT 4/3/09
as a reply to Daniel Clark.
Ross and Daniel! These are excellent tips. Thanks so much for sharing them. I want to be sure folks know that the tips can be short and sweet too. I heard at a CiL breakfast this week, an IT librarian for a school system talk about how excited her school librarians were to hear about this shortcut: ALT+TAB: Switch to another running program (hold down the ALT key and then press the TAB key to view the task-switching window) I think keyboard shortcuts are a great example of those simple yet powerful tips to be shared!
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RE: 101 Tech Success Tips in 30 Days
11:25 AM EDT 4/8/09
as a reply to Jennifer Peterson.
Autologon (Windows XP) All of our public access computers logon to a limited user account ( http://www.microsoft.com/protect/computer/advanced/useraccount.mspx). We have set them to logon automatically using the instructions "How to turn on automatic logon in Windows XP" -- http://support.microsoft.com/kb/315231. The ForceAutoLogon key is important for us because we do allow patrons to logoff (and some of our software logs off, too). This key enforces that the computer logs back on again as the set up limited user account. If you need to logon as a different user (e.g., as an administrator to do updates, etc.), please note this part of the instructions: "If you want to bypass the automatic logon to log on as a different user, hold down the SHIFT key after you log off or after Windows XP restarts."
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RE: 101 Tech Success Tips in 30 Days
11:45 AM EDT 4/8/09
as a reply to Jennifer Peterson.
Screen Capture (using Print Screen, Alt-Print Screen, a digital camera, or screencasting software) for copying settings, tech trouble shooting, and for instruction (handouts, tutorials, vlogs, etc.) This Microsoft article, "Take a screen shot" ( http://www.microsoft.com/windowsxp/using/setup/tips/screenshot.mspx) gives a good description of using Print Screen and Alt-Print Screen to capture either the entire desktop (Print Screen) or the active window (Alt-Print Screen) to the clipboard. The screen shots can then be pasted into Paint, Word, etc., and be forwarded in emails or included in handouts, tutorials, etc. I've used it to capture error messages to send in (or attached to) emails to vendors for help in troubleshooting software / hardware problems, for printing out settings (rather than trying to write them down), and for including screen shots in handouts and tutorials (e.g., for a user guide when we started using a reservation system for our public internet stations ; for a tutorial for our reference staff when we need to manually install flash drives ; etc.). As the article mentions, Print Screen (and screencasting software) doesn't always work (e.g., before you are logged in, full screen DOS, WMP, etc.). A digital camera (still or video) can work for those situations. For example, if you want a copy of your BIOS settings before you make changes, you can use a digital camera to take pictures of the various screens. Also, Print Screen may not capture everything that you want to (e.g., mouse movement and clicks). Screencasting software (screencasting -- http://en.wikipedia.org/wiki/Screencasting ; screencasting software -- http://en.wikipedia.org/wiki/List_of_screencasting_software) can be used to capture entire screen sequences instead of just individual screens (similar to the difference between a digital camera taking single shots versus taking video). And you can often add audio, so it can be narrated. With either a digital video camera or screencasting software you can create vlogs for training / instructional purposes and a whole lot more!
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RE: 101 Tech Success Tips in 30 Days
10:43 AM EDT 4/9/09
as a reply to Jennifer Peterson.
Microsoft Software Donation ProgramThis is mentioned elsewhere on WebJunction, but I think it is worth mentioning again. The Microsoft Software Donation Program ( http://www.techsoup.org/stock/microsoftprogram.asp) allows qualifying public libraries to receive up to six software titles and 50 licenses per title for public access computers for a modest administrative fee. Quite a few rules apply, so read the FAQ well ( http://www.techsoup.org/stock/ms_program_faq.asp). We have used this program primarily to get upgrade licenses for Windows operating systems and for providing Microsoft Office on most of our public access internet computers and word processing stations. Staff computers are eligible for Microsoft academic discount pricing ( http://www.microsoft.com/Education/Eligible.mspx). If you need to order a minimum of 5 licenses, then Microsoft Open License for Academic ( http://www.microsoft.com/Education/open.mspx) is the way to go. After ordering an initial 5 licenses, then you can re-order as few as 1. Again, we have done this primarily for Windows OS upgrades and MS Office for our staff computers.
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RE: 101 Tech Success Tips in 30 Days
10:35 AM EDT 4/11/09
as a reply to Jennifer Peterson.
Replacing the Print button with the Print Preview button on Internet Explorer's (IE6) toolbarOur reference librarians were becoming increasingly frustrated with the amount of wasted paper from unwanted print jobs. One of them came across this tip which we implemented. It hasn't stopped all of the problems, but it did help reduce them. In a previous post in this thread (Screen Capture), I mentioned using Print Screen to capture screen shots to use with instructions. As an example I have uploaded a Word document with screen shots included here: http://www.webjunction.org/techplan/articles/content/54672038Here are the instructions without the screen shots: 1. Open Internet Explorer, and click on the View tab, then highlight the Toolbars option. If the Lock the Toolbars option is checked, highlight it, then click on it to deselect it. It's a toggle switch -- clicking changes it back and forth between being checked or unchecked. 2) With the Lock the Toolbars unchecked, go once again to the View button, highlight Toolbars, and highlight Customize, then click on it. This will bring up a new window -- Customize Toolbar. Under the Current toolbar buttons column, highlight a button that you would like to remove, in this case, at least the Print button (I usually remove everything after History, too). Once a button is highlighted, click on the Remove button. 3) Once you have removed all of the buttons that you want removed, then move over to the Available toolbar buttons and scroll until you find the Print Preview button, highlight it, then click on the Add button. Then click on the Close button. You can go also back to 1) and reset the Lock the Toolbars option to locked.
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RE: 101 Tech Success Tips in 30 Days
1:53 PM EDT 4/11/09
as a reply to Ross Riker.
Ross,
Have you used Jing? It's a free screen capture program from TechSmith (makers of Snagit and Camtasia). Very simple, and beautifully designed. It makes it easy to capture a small region within a window (e.g. you only want to show one button or one toolbar, not the whole window). You don't have to capture the whole window and crop it down I don't know if it works well on public computers though. Has anyone in this forum tried installing Jing on a public PC?
Chris
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RE: 101 Tech Success Tips in 30 Days
11:34 AM EDT 4/13/09
as a reply to Chris Peters.
Hi Chris, No, I have not used Jing, but I took a quick look: http://www.jingproject.com/The free version also has limited screencasting capabilities. Certainly worth keeping in mind :-)
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RE: 101 Tech Success Tips in 30 Days
10:36 AM EDT 4/15/09
as a reply to Jennifer Peterson.
Adobe Reader -- standalone installationYou can also download a standalone installation version of Adobe Reader from Adobe's FTP (file transfer protocol) page: ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.1/enu/Please note this is the folder for the current 9.1 version. If you need a different version, move up to the next higher directory (more than once if necessary), find the correct version folder, and then move back down again. Note that there are actually several files to choose from. The *.msi is the Microsoft Installer package version (if you want to read more about msi files -- which is way over my head! -- http://technet.microsoft.com/en-us/library/cc978328.aspx). It and the Std version both include Adobe Air and Adobe.com. The other one contains just Reader. You may notice that it is also a smaller file [26 MB vs 40 MB].
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RE: 101 Tech Success Tips in 30 Days
11:19 AM EDT 4/22/09
as a reply to Jennifer Peterson.
Hard drive erasing tools (free)Before recycling / discarding obsolete computers, you can erase the hard drives using one of these tools: CopyWipe -- http://www.terabyteunlimited.com/copywipe.phpHDDErase -- http://cmrr.ucsd.edu/people/Hughes/SecureErase.shtmlHDDErase only works on newer ATA/SATA hard drives (usually greater than 15 to 20 GB that support ATA Security Feature Set). It does not work on SCSI or most USB drives. CopyWipe may be able to erase other types of drives as long as they are detectable by the software [e.g., older drives, USB, or IEEE 1394 (FireWire)]. With CopyWipe you can "wipe" the drive more than once which may provide more security. The tradeoff, especially for larger drives, is that it takes proportionally longer for each additional wipe.
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RE: 101 Tech Success Tips in 30 Days
9:34 AM EDT 4/23/09
as a reply to Jennifer Peterson.
Safely Remove Hardware shortcut (placing on the desktop)We do not allow access to the system tray on our public access computers, so patrons do not have access to the Safely Remove Hardware icon when they need to remove their USB devices (e.g., flash drives). So, using the instructions from this WEB4LIB post, we added a shortcut to this command on the desktop where patrons can access it instead: http://lists.webjunction.org/wjlists/web4lib/2005-February/035911.html
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RE: 101 Tech Success Tips in 30 Days
10:14 AM EDT 4/29/09
as a reply to Jennifer Peterson.
Web-based instant messaging (IM)We point our patrons to the web-based versions of popular instant messaging (IM) programs instead of trying to deal with installing and upgrading the standalone client(s). Here are the web addresses for some of the popular IM programs as well as a couple that provide access to several of them: AIM Express (AOL) -- http://www.aim.com/aimexpress.adpeBuddy -- http://www.ebuddy.com/ICQ -- http://www.icq.com/download/icq2go/meebo -- http://www.meebo.com/MSN Web Messenger -- http://webmessenger.msn.com/Yahoo! Messenger For the Web -- http://webmessenger.yahoo.com/IM is also available from within several of the web-based email versions including at least Gmail, Hotmail (this may not be fully implemented as it was only recently added as a feature), and Yahoo! Mail.
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RE: 101 Tech Success Tips in 30 Days
4:51 PM EDT 5/21/09
as a reply to Jennifer Peterson.
Congrats to Ross for his prize-winning list of tips! I have created a document collecting all 12 of his tips and associated them with a number of topic areas on the site. Here's the document: 12 Tips for Managing Public Access Computers.
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